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Abstrakt Software description
Abstrakt Software is a call center tool that helps businesses improve agent performance. It provides real-time guidance to agents during calls, ensuring compliance and consistency. The software automates quality assurance, analyzes call sentiment, and generates summaries, reducing after-call work. Abstrakt integrates with existing CRM systems and provides insights to improve coaching and training. It's designed to help businesses enhance customer satisfaction, reduce errors, and increase efficiency in their call center operations.
Who is Abstrakt Software best for
Abstrakt Software is a call center tool designed to boost agent performance and automate quality assurance. We find that it's particularly helpful for SMBs aiming to ensure compliance and consistency in their call centers. Users appreciate the real-time guidance and comprehensive playbook options. Keep in mind that some users have reported occasional glitches and inaccuracies in real-time transcription, so it's worth considering those potential drawbacks.
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Best for SMBs (1-1000 employees) seeking to boost call center agent performance and automate QA.
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Ideal for businesses in regulated industries like legal, finance, banking, insurance, and healthcare.
Abstrakt Software features
Supported Real-Time Agent Assist: Provides real-time agent assist and guidance during calls. |
Supported Automated QA: Automates quality assurance processes for calls. |
Supported Sentiment & Summary: Analyzes calls for sentiment and provides summaries. |
Supported Conversation Intelligence: Offers conversation intelligence to improve call outcomes. |
Supported Post-Call Automation: Automates tasks after a call has ended. |
Supported Real-Time Call Coaching: Abstrakt provides real-time call coaching and agent assist features to help improve sales performance. |
Supported CRM Integration: Integrates with existing CRMs and other sales tools. |
Abstrakt Software reviews
We've summarised 85 Abstrakt Software reviews (Abstrakt Software G2 reviews) and summarised the main points below.
- Real-time guidance and prompts for scripts and objection handling keep calls on track.
- Dynamically adjusts to different verticals and objection types.
- Intuitive and user-friendly interface simplifies navigation and utilization.
- Comprehensive playbook options allow testing different sales approaches.
- Real-time feedback and analytics enhance coaching and identify areas for improvement.
- Occasional freezing and glitches during calls require restarting the software.
- Inaccurate real-time transcription leads to awkward silences and missed prompts.
- Voice recognition struggles with accents and can misinterpret words.
- Delayed objection rebuttals disrupt call flow and create awkward pauses.
- Software conflicts with other tools and apps, causing performance issues.
Abstrakt Software alternatives
Abstrakt Software FAQ
Abstrakt Software is a call center tool designed to boost agent performance. It offers real-time guidance, automates quality assurance, and analyzes call sentiment. We find that this helps improve customer satisfaction and streamline call center operations by integrating with existing CRM systems.
What is Abstrakt Software and what does Abstrakt Software do?
Abstrakt Software is a call center tool designed to boost agent performance. It offers real-time guidance, automates quality assurance, and analyzes call sentiment. We find that this helps improve customer satisfaction and streamline call center operations by integrating with existing CRM systems.
Abstrakt integrates with existing CRM systems, which streamlines workflows and improves data analysis. It also works with various sales tools to enhance overall sales performance and team collaboration.
How does Abstrakt Software integrate with other tools?
Abstrakt integrates with existing CRM systems, which streamlines workflows and improves data analysis. It also works with various sales tools to enhance overall sales performance and team collaboration.
We find that Abstrakt Software's main competitors include Balto, Observe.AI, Creovai, evaluagent, Intradiem, and Genesys Cloud EX. These alternatives offer similar features such as real-time guidance, AI-powered analysis, and automation for improved call center performance.
What the main competitors of Abstrakt Software?
We find that Abstrakt Software's main competitors include Balto, Observe.AI, Creovai, evaluagent, Intradiem, and Genesys Cloud EX. These alternatives offer similar features such as real-time guidance, AI-powered analysis, and automation for improved call center performance.
Abstrakt Software is a legitimate call center tool. We find that user reviews on G2 are largely positive, reflecting its effectiveness. However, some users have reported glitches. Consider exploring alternatives like Balto or Observe.AI if these concerns are significant for you.
Is Abstrakt Software legit?
Abstrakt Software is a legitimate call center tool. We find that user reviews on G2 are largely positive, reflecting its effectiveness. However, some users have reported glitches. Consider exploring alternatives like Balto or Observe.AI if these concerns are significant for you.
Abstrakt does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific needs.
How much does Abstrakt Software cost?
Abstrakt does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific needs.
We find that Abstrakt's customer support is generally viewed favorably. Users praise the helpfulness and responsiveness of the support team, especially during implementation and troubleshooting. While some users mention occasional software glitches, they also highlight the support team's quick and effective assistance in resolving these issues.
Is Abstrakt Software customer service good?
We find that Abstrakt's customer support is generally viewed favorably. Users praise the helpfulness and responsiveness of the support team, especially during implementation and troubleshooting. While some users mention occasional software glitches, they also highlight the support team's quick and effective assistance in resolving these issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.