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BigChange description
BigChange is a job management platform designed for businesses with field service teams. It combines tools like customer management, scheduling, GPS tracking, and financial reporting into one system. This eliminates the need for separate software or paper-based processes. BigChange aims to help businesses improve efficiency, increase revenue, and achieve better customer satisfaction.
Who is BigChange best for
BigChange helps field service businesses improve efficiency and customer satisfaction. Users praise its real-time tracking, automated reporting, and customizability. However, some have noted issues with system crashes and high costs. BigChange is best for small to medium-sized businesses in industries like construction, manufacturing, and retail.
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Best for small to medium-sized businesses with field service teams.
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Ideal for construction, manufacturing, retail, and similar industries.
BigChange features
Supported Technicians can access job details on their mobile devices using the BigChange mobile app. |
Supported Technicians can access and update job details, including client information, via the mobile app. |
Supported BigChange offers customer management features like interaction tracking, communication tools, and profile maintenance. |
Supported BigChange supports creating, assigning, tracking jobs, managing details, and real-time updates. |
Supported BigChange offers real-time vehicle tracking with a live dashboard to monitor locations, driver status, and progress. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
BigChange reviews
We've summarised 267 BigChange reviews (BigChange GetApp reviews, BigChange Software Advice reviews and BigChange Capterra reviews) and summarised the main points below.
- Excellent customer support and onboarding experience.
- Real-time tracking and updates improve efficiency.
- Digital job cards and automated reporting save time.
- Customizable worksheets and templates fit specific needs.
- Integrates with other systems like Xero and Sage.
- System crashes when zooming into maps on phones/tablets.
- Not enough characters permitted within the quoting description.
- High costs for quoting documents and other features.
- CRM system constantly failing on Job Watch.
- Stock module needs rethinking.
BigChange pricing
The commentary is based on 20 reviews from BigChange Capterra reviews and BigChange Software Advice reviews.
BigChange offers different job management plans suitable for businesses with field service teams. Key features include team planning, scheduling, tracking, quote and invoice management, customer portal, and business performance dashboards. Additional features like rugged tablets, unlimited data, and dash cams are available depending on the chosen plan.
See the BigChange pricing page.
AI-powered Dash Cams. View and download key journey event recordings from the BigChange Map. Identify and correct dangerous driving behaviours. Instant video uploads via built-in SIM. Seamless integration with BigChange. Suitable for all vehicle types.
All-in-one job management with hard-wired vehicle tracking for mobile users. Includes: Team planning, management, scheduling, and tracking; Quote and invoice creation and delivery; Worksheet, workflow, and job card management; Online customer booking portal; Business performance dashboards
All-in-one job management including rugged tablet or smartphone and hard-wired vehicle tracking for mobile users. Everything in Job Management, plus: Rugged tablet or smartphone with data sim; Device management and lockdown software; Driver cradle; Free installation; 2 years hardware warranty
All-in-one job management including rugged tablet with unlimited data or smartphone with unlimited calls + data. Includes hard-wired vehicle tracking for mobile users. Everything in Job Management, plus: Rugged tablet with unlimited data or smartphone with unlimited data, calls and texts; Device management and lockdown software; Driver cradle; Free installation; 2 years hardware warranty
BigChange alternatives
Salesforce Field ServiceConnect, dispatch, and empower field teams for top-notch service.Read more
ConnecteamStreamlines deskless workforce management, boosting productivity and engagement.Read more
BigChange FAQ
BigChange is a job management platform for businesses with field service teams. It offers features such as customer management, real-time vehicle tracking, scheduling, and financial reporting, all within a single system. This helps businesses improve efficiency, boost revenue, and enhance customer satisfaction.
What is BigChange and what does BigChange do?
BigChange is a job management platform for businesses with field service teams. It offers features such as customer management, real-time vehicle tracking, scheduling, and financial reporting, all within a single system. This helps businesses improve efficiency, boost revenue, and enhance customer satisfaction.
BigChange integrates with other systems, including Xero and Sage, to streamline financial processes. This enhances its value for businesses seeking a unified platform for job management and accounting.
How does BigChange integrate with other tools?
BigChange integrates with other systems, including Xero and Sage, to streamline financial processes. This enhances its value for businesses seeking a unified platform for job management and accounting.
BigChange competitors include Connecteam, Zoho FSM, and Notifi. These alternatives offer similar features such as job scheduling, team management, and customer communication tools for field service businesses.
What the main competitors of BigChange?
BigChange competitors include Connecteam, Zoho FSM, and Notifi. These alternatives offer similar features such as job scheduling, team management, and customer communication tools for field service businesses.
BigChange is a legitimate job management platform. User reviews on Capterra give it a 4.49/5 rating, praising its customer support, real-time tracking, and reporting features. However, some users mention issues with system crashes and high costs. Consider these factors when evaluating if BigChange is safe and right for your business.
Is BigChange legit?
BigChange is a legitimate job management platform. User reviews on Capterra give it a 4.49/5 rating, praising its customer support, real-time tracking, and reporting features. However, some users mention issues with system crashes and high costs. Consider these factors when evaluating if BigChange is safe and right for your business.
BigChange's Job Management plan is priced at $149.95. This comprehensive plan includes features for scheduling, tracking, customer management, and business performance analysis. There is no free trial or free plan available.
How much does BigChange cost?
BigChange's Job Management plan is priced at $149.95. This comprehensive plan includes features for scheduling, tracking, customer management, and business performance analysis. There is no free trial or free plan available.
BigChange receives positive feedback for its customer service. Users highlight the helpfulness and responsiveness of the support team, particularly during onboarding and troubleshooting. While some experienced difficulties, they were often resolved quickly with assistance from BigChange's "RoadCrew."
Is BigChange customer service good?
BigChange receives positive feedback for its customer service. Users highlight the helpfulness and responsiveness of the support team, particularly during onboarding and troubleshooting. While some experienced difficulties, they were often resolved quickly with assistance from BigChange's "RoadCrew."
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.