Logo of BlueSnap

BlueSnap

Website LinkedIn Twitter

Last updated on

Company health

Employee growth
4% increase in the last year
Web traffic
17% decrease in the last quarter
Financing
July 2019 - $165M

Ratings

G2
4.0/5
(103)
TrustPilot
2.0/5
(60)
Glassdoor
3.7/5
(146)

BlueSnap description

BlueSnap provides a global payment orchestration platform designed to help businesses increase revenue and reduce costs. The platform offers a suite of integrated solutions including global payment processing, embedded payments, and invoicing and billing. With a focus on payment optimization and fraud prevention, BlueSnap aims to simplify the complexities of payments for businesses of all sizes. It offers a wide range of features including multiple payment methods, currency options, and global acquiring capabilities.


Who is BlueSnap best for

BlueSnap is a global payment orchestration platform designed to optimize payments and prevent fraud. Users praise its comprehensive features, global payment support, and helpful technical support. However, some users have noted payout restrictions, occasional support inconsistencies, and cumbersome merchant application processes. Best for online businesses needing global payment solutions, particularly in the software and technology sector.

  • Best fit for small to enterprise businesses.

  • Ideal for online businesses needing global payment solutions, especially in software and technology.


BlueSnap features

Supported

BlueSnap supports automated recurring billing, including features like automated retries and account updater.

Supported

BlueSnap accepts payments from customers in over 200 geographies, supporting global business expansion.

Supported

BlueSnap provides a unified global reporting system with real-time data access and custom reports.

Supported

BlueSnap offers multiple payment methods, gateways, payment plans, refunds, and likely discounts.

Supported

BlueSnap offers chargeback protection through its partnership with Chargebacks911.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather negative
-0.33

Customer Service

Rather negative
-0.33

Ease of Use

Rather positive
+0.6

Reliability and Performance

Neutral
+0.2

Ease of Implementation

Rather negative
-0.5

BlueSnap reviews

We've summarised 161 BlueSnap reviews (BlueSnap TrustPilot reviews and BlueSnap G2 reviews) and summarised the main points below.

Pros of BlueSnap
  • Fast and helpful technical support
  • User-friendly merchant console and reporting features
  • Wide range of supported payment methods and currencies
  • Automated receipt generation and simplified payment reconciliation
  • Easy integration with partners like Jotform
  • Payment button on invoices for easy client payments
  • Stable platform with minimal downtime
  • Comprehensive onboarding and support
  • Competitive pricing, especially for transaction fees
  • Improved authorization rates compared to previous providers
  • Detailed documentation and webinars
  • Flexible solutions with hosted and gateway options
  • Customizable payment forms
  • Reliable IPN and webhook functionality
  • Global payment acceptance and multi-currency support
  • Recurring billing tools
Cons of BlueSnap
  • Payout restrictions and limitations based on currency and transaction volume
  • Rejection of international card payments
  • Initial setup difficulties for companies with partial foreign ownership
  • Slow processing of checks
  • Limited integrations compared to competitors
  • Non-intuitive reporting on non-processing fees
  • Difficult to change subscription details near the end of the cycle
  • Lack of API control for some users working with partners
  • Merchant application process can be cumbersome with unexplained rejections
  • Slow response times and poor communication from sales and support
  • Inconsistent customer support quality
  • Bugs and technical issues, particularly with mobile API and duplicate payments
  • Unclear error messages for failed payments
  • Outdated user interface and reporting dashboards
  • Lack of transparency regarding fees, especially payout fees for platform sellers
  • Automatic payouts only, no on-demand payout options
  • High payout fees for platform sellers
  • Confusing API documentation for platform sellers
  • Limited business hours for live customer support
  • Monthly maintenance fee for affiliates
  • No mobile app for charging cards

BlueSnap pricing

The commentary is based on 28 reviews from BlueSnap G2 reviews and BlueSnap TrustPilot reviews.

BlueSnap offers custom pricing based on individual business needs. They offer quick start pricing for fast-growing businesses or those without prior payment processing history. This pricing does not apply to high-risk merchants. Quick start pricing varies by country and currency. For example, US Visa/Mastercard consumer card transactions are 2.9% + $0.30 per successful transaction.

Users sentiment

Rather negative
-0.33

See the BlueSnap pricing page.


BlueSnap alternatives

  • Logo of Stripe Payments
    Stripe Payments
    Accept online payments easily, reliably, and globally. Scales with you.
    Read more
  • Logo of checkout.com
    checkout.com
    Global payments platform simplifying complex transactions for growth.
    Read more
  • Logo of Braintree Direct
    Braintree Direct
    Accept online payments securely, manage subscriptions, prevent fraud.
    Read more
  • Logo of GoCardless
    GoCardless
    Recurring payments, direct from bank accounts, lower fees.
    Read more
  • Logo of Adyen
    Adyen
    Global payments platform. One integration for all sales channels.
    Read more
  • Logo of PayPal
    PayPal
    Send, receive, and manage money online, simply and securely.
    Read more

BlueSnap FAQ

  • What is BlueSnap and what does BlueSnap do?

    BlueSnap is a global payment orchestration platform helping businesses increase revenue and reduce costs. It offers integrated solutions for payment processing, embedded payments, and invoicing, supporting multiple payment methods and currencies. BlueSnap streamlines payment complexities and optimizes for fraud prevention.

  • How does BlueSnap integrate with other tools?

    BlueSnap integrates with various platforms, including Jotform, offering flexible integration options like hosted payment forms and gateway integrations. It also supports robust API and webhook functionality for custom integrations. However, some users find limitations with specific partner integrations and API control.

  • What the main competitors of BlueSnap?

    BlueSnap competes with other payment orchestration platforms like Spreedly and Tipalti. It also faces competition from broader financial operations automation platforms such as BILL AP/AR and SAP Concur, as well as payment gateways like Authorize.net. MaestroPayment competes for international contractor payments.

  • Is BlueSnap legit?

    Yes, BlueSnap is a legitimate global payment orchestration platform. It offers various features like recurring billing, international payments, and fraud prevention. While some users report issues with customer service and payouts, others praise its ease of use and comprehensive features for secure online payment processing.

  • How much does BlueSnap cost?

    I couldn't find specific pricing information for BlueSnap. For detailed product pricing, it's best to contact BlueSnap directly or visit their official website. This will allow you to discuss your specific business needs and get a tailored quote.

  • Is BlueSnap customer service good?

    BlueSnap's customer service receives mixed reviews. While some praise the helpful and responsive technical support, others report slow response times, poor communication, and unhelpful support agents. Some users also mention difficulty getting timely assistance with payment errors and disputes.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

NEW: Introducing Gralio Screen Buddy

An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.

For Individuals
Streamline your daily tasks, get helpful AI tips, and find the right tools for your workflow.
For Businesses
See how your team really works, uncover automation opportunities, and get software recommendations tailored to your processes.