Last updated on
Company health
Ratings
BMC Helix Remedyforce description
BMC Helix Remedyforce is a cloud-based IT service management tool designed for mid-sized companies. Built on the Salesforce platform, it's easy to use and helps IT departments manage incidents, problems, and changes. It offers self-service tools for employees, automated workflows, and insightful reporting. Essentially, it helps IT become more efficient and improve how they respond to and resolve technical issues. It promises quick setup and integrates with your existing Salesforce environment.
Who is BMC Helix Remedyforce best for
We find that BMC Helix Remedyforce is a solid choice for mid-sized companies that want a robust, cloud-based IT service management solution. Users appreciate its strong focus on automation and streamlined ticket management. The integration with Salesforce is a definite plus, although some users find the initial setup complex.
-
Perfect for mid-sized companies (101-1000 employees) seeking to streamline IT service management and improve efficiency.
-
A strong fit for companies in the Software, IT, and Telecommunications industries looking to optimize their IT operations.
BMC Helix Remedyforce features
Supported Intelligent omni-channel self-service: Intelligent, omni-channel self-service with intuitive portal for employees to resolve their own issues. This allows employees to quickly and easily find answers to their questions and resolve their own IT issues, without having to contact the IT department. |
Supported Streamlined change management: Streamlined change management workflows to reduce risk and increase visibility. This helps to ensure that changes are made in a controlled and consistent manner, and that they do not negatively impact the business. |
Supported Proactive problem management: Proactive problem management capabilities to identify and resolve issues before they impact users. This helps to prevent problems from occurring in the first place, and it also helps to minimize the impact of problems that do occur. |
Supported CMDB and asset management: CMDB and asset management capabilities to track and manage IT assets. This helps to ensure that IT assets are properly managed and that they are available when needed. |
Supported Salesforce cloud integration: Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure. |
Supported Visual service performance: Visualizes service performance and dependencies with dashboards and reports. This helps to identify areas where improvement is needed and to track the progress of service improvement initiatives. |
Supported Flexible deployment options: Offers flexible deployment options, including on-premises, cloud, and hybrid. This allows businesses to choose the deployment option that best meets their needs. |
BMC Helix Remedyforce reviews
We've summarised 48 BMC Helix Remedyforce reviews (BMC Helix Remedyforce G2 reviews) and summarised the main points below.
- Strong focus on automation and streamlined ticket management.
- Robust integration capabilities, especially with Salesforce.
- Comprehensive ITIL compliance and best-practice alignment.
- Powerful reporting and analytics tools provide valuable insights.
- Ease of use for ticket creation and management after initial setup.
- The user interface (UI) is outdated and difficult to navigate.
- Initial setup and customization can be complex and time-consuming.
- Limited mobile app functionality compared to the desktop version.
- Occasional slow performance and latency issues.
- Searching for submitted issues can be frustrating and time-consuming.
BMC Helix Remedyforce alternatives
ServiceNow IT Service ManagementStreamlines IT, automates tasks, improves service, reduces costs.Read more
BMC Helix Remedyforce FAQ
We find that BMC Helix Remedyforce is a cloud-based ITSM solution built on Salesforce, ideal for mid-sized companies. It offers features like automated workflows, self-service portals, and robust reporting to streamline IT processes and improve service delivery. It helps manage incidents, problems, and changes within an organization.
What is BMC Helix Remedyforce and what does BMC Helix Remedyforce do?
We find that BMC Helix Remedyforce is a cloud-based ITSM solution built on Salesforce, ideal for mid-sized companies. It offers features like automated workflows, self-service portals, and robust reporting to streamline IT processes and improve service delivery. It helps manage incidents, problems, and changes within an organization.
We find that BMC Helix Remedyforce shines with its robust integration capabilities, especially within the Salesforce ecosystem. It also connects with other tools, though specific integrations aren't publicly listed. Contact their sales team for details regarding integrations relevant to your needs.
How does BMC Helix Remedyforce integrate with other tools?
We find that BMC Helix Remedyforce shines with its robust integration capabilities, especially within the Salesforce ecosystem. It also connects with other tools, though specific integrations aren't publicly listed. Contact their sales team for details regarding integrations relevant to your needs.
We find that Freshservice, SysAid, ServiceNow ITSM, Startly, ITSM 365, and 4me are the main competitors of BMC Helix Remedyforce. They offer similar ITSM functionalities, catering to various business sizes and needs.
What the main competitors of BMC Helix Remedyforce?
We find that Freshservice, SysAid, ServiceNow ITSM, Startly, ITSM 365, and 4me are the main competitors of BMC Helix Remedyforce. They offer similar ITSM functionalities, catering to various business sizes and needs.
Yes, BMC Helix Remedyforce is a legitimate IT service management tool. We find it's a popular choice for mid-sized companies, especially those already using Salesforce. It's worth checking out, but be aware of potential setup complexity and UI concerns reported by some users.
Is BMC Helix Remedyforce legit?
Yes, BMC Helix Remedyforce is a legitimate IT service management tool. We find it's a popular choice for mid-sized companies, especially those already using Salesforce. It's worth checking out, but be aware of potential setup complexity and UI concerns reported by some users.
BMC Helix Remedyforce doesn't publicly share pricing details. Reach out to their sales team for a customized quote based on your specific needs.
How much does BMC Helix Remedyforce cost?
BMC Helix Remedyforce doesn't publicly share pricing details. Reach out to their sales team for a customized quote based on your specific needs.
We find that BMC Helix Remedyforce receives mixed reviews for customer service. While users appreciate the available resources like the support community, some have noted a learning curve with the platform and occasional limitations in customization and integrations.
Is BMC Helix Remedyforce customer service good?
We find that BMC Helix Remedyforce receives mixed reviews for customer service. While users appreciate the available resources like the support community, some have noted a learning curve with the platform and occasional limitations in customization and integrations.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.