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Call Center Studio description
Call Center Studio is a cloud-based contact center software designed to help businesses of all sizes manage customer interactions. It offers a range of features such as inbound and outbound call handling, omnichannel communication, AI-powered chatbots, and performance reporting. With its intuitive interface and flexible payment options, businesses can easily set up and customize the software to fit their specific needs. Call Center Studio also prioritizes data security and provides integrations with popular business tools.
What companies are using Call Center Studio?
Who is Call Center Studio best for
Call Center Studio is a cloud-based contact center software best for small and medium businesses. It offers omnichannel communication, AI chatbots, and call handling. Users praise its ease of use and comprehensive reporting. However, some have reported occasional freezing and a cluttered UI. Ideal for e-commerce or businesses needing contact center outsourcing.
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Best for small to medium businesses.
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Ideal for e-commerce and contact center outsourcing.
Call Center Studio features
Supported Call Center Studio supports automatic call recording. |
Supported Call Center Studio offers unified management of customer interactions across various channels, including email, chat, social media, and phone. |
Supported Call Center Studio supports call routing with session routing and queuing. |
Supported Call Center Studio uses AI to automate a significant portion of customer service chats. |
Supported Call Center Studio is designed to handle large volumes of inbound and outbound calls. |
Call Center Studio reviews
We've summarised 83 Call Center Studio reviews (Call Center Studio G2 reviews) and summarised the main points below.
- Responsive and helpful customer support.
- Easy to set up, use, and manage, with an intuitive interface.
- Flexible payment options and considered cost-effective.
- Detailed and comprehensive reporting features.
- Seamless integration with various platforms and CRMs.
- Occasional freezing and call dropping issues reported by several users.
- UI/UX design of the app described as cluttered and confusing, especially for new users.
- Limited customization options for the agent interface.
- Difficulties with call transfers and conference calls.
- MFA (Multi-Factor Authentication) cannot be enabled on a per-person basis.
Call Center Studio pricing
The commentary is based on 5 reviews from Call Center Studio G2 reviews.
Call Center Studio is praised for its affordability and excellent price-to-performance ratio. While some users mention "expensive technologies," the overall sentiment points to a cost-effective solution for call center software needs. It's a good value for businesses seeking improved efficiency and remote work capabilities.
Users sentiment
See the Call Center Studio pricing page.
Call Center Studio alternatives
Call Center Studio FAQ
Call Center Studio is cloud-based contact center software helping businesses manage customer interactions. It offers omnichannel communication, AI chatbots, call handling (inbound/outbound), and performance reporting. Its intuitive interface and flexible payments suit various business needs.
What is Call Center Studio and what does Call Center Studio do?
Call Center Studio is cloud-based contact center software helping businesses manage customer interactions. It offers omnichannel communication, AI chatbots, call handling (inbound/outbound), and performance reporting. Its intuitive interface and flexible payments suit various business needs.
Call Center Studio integrates with popular business tools and CRMs, enabling seamless data flow and enhanced workflow efficiency. It offers unified management of customer interactions across various channels, including email, chat, social media, and phone.
How does Call Center Studio integrate with other tools?
Call Center Studio integrates with popular business tools and CRMs, enabling seamless data flow and enhanced workflow efficiency. It offers unified management of customer interactions across various channels, including email, chat, social media, and phone.
Top alternatives to Call Center Studio include Talkdesk, wolkvox, Enghouse Interactive, Daktela, Amazon Connect, and Zoho Desk. These competitors offer similar features such as omnichannel communication, AI-powered tools, and analytics for enhanced customer interaction management.
What the main competitors of Call Center Studio?
Top alternatives to Call Center Studio include Talkdesk, wolkvox, Enghouse Interactive, Daktela, Amazon Connect, and Zoho Desk. These competitors offer similar features such as omnichannel communication, AI-powered tools, and analytics for enhanced customer interaction management.
Yes, Call Center Studio is a legitimate cloud-based contact center software. It offers features like omnichannel communication and AI-powered chatbots. User reviews praise its ease of use and helpful customer support. However, some users have reported occasional freezing and call dropping issues.
Is Call Center Studio legit?
Yes, Call Center Studio is a legitimate cloud-based contact center software. It offers features like omnichannel communication and AI-powered chatbots. User reviews praise its ease of use and helpful customer support. However, some users have reported occasional freezing and call dropping issues.
I cannot find pricing details for Call Center Studio. Contact the vendor directly to determine if Call Center Studio is worth the investment for your call center needs.
How much does Call Center Studio cost?
I cannot find pricing details for Call Center Studio. Contact the vendor directly to determine if Call Center Studio is worth the investment for your call center needs.
Call Center Studio's customer service receives positive feedback. Users highlight the responsive and helpful support team, quick answers, and efficient solutions. While some mention limited customization options, the overall sentiment towards support is favorable.
Is Call Center Studio customer service good?
Call Center Studio's customer service receives positive feedback. Users highlight the responsive and helpful support team, quick answers, and efficient solutions. While some mention limited customization options, the overall sentiment towards support is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.