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UJET description
UJET is a cloud-based contact center software designed for mid-sized and larger businesses that prioritize customer experience. It offers a suite of tools including live chat, phone support, and mobile app integration, all powered by artificial intelligence. UJET stands out for its focus on automation, data analysis, and security, aiming to streamline operations and provide valuable insights for improved efficiency and customer satisfaction.
Who is UJET best for
UJET is a cloud contact center solution ideal for medium to large businesses in retail, IT, or similar fields. It offers omnichannel communication, AI-powered automation, and real-time dashboards. Users praise its user-friendly interface and robust call management but note occasional loading issues and notification glitches.
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Best for medium and large businesses.
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Ideal for Software, IT, Retail, or related industries.
UJET features
Supported UJET offers real-time dashboards for call center metrics and KPIs. |
Supported UJET supports scheduling and availability management with automated and dynamic scheduling. |
Supported UJET supports omnichannel communication including email, chat, social media, and phone. |
Supported UJET offers AI-powered automation for ticket management, virtual agents, and agent assist. |
Supported UJET supports multi-channel orchestration, streamlining customer interactions across various channels like SMS, chat, and in-app messaging. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
UJET reviews
We've summarised 1138 UJET reviews (UJET GetApp reviews, UJET TrustPilot reviews, UJET Capterra reviews and UJET G2 reviews) and summarised the main points below.
- User-friendly interface, making it easy to use and navigate
- Effective call monitoring and AUX management, boosting productivity
- Seamless integration with other systems, streamlining workflows
- Real-time call handling and reporting features
- Occasional loading issues, especially during phone calls or chats
- The "Penny system" has been problematic, leading to customer frustration
- Banner notifications sometimes block access to status changes and require using the standalone app
- Inability to remove integrated notifications from linked tools, requiring manual removal
UJET pricing
The commentary is based on 10 reviews from UJET G2 reviews.
UJET's pricing is generally viewed as reasonable and valuable, especially considering its robust features and integrations. While some users mention pricing as a potential concern, most find it cost-effective and worthwhile for their business needs. A free option is not available.
Users sentiment
See the UJET pricing page.
UJET alternatives
Content Guru stormCloud contact center: omnichannel comms, automation, and deep analytics.Read more
Genesys Cloud CXConnects every customer interaction, improving experiences and boosting efficiency.Read more
UJET FAQ
UJET is a cloud contact center solution for mid-size and larger businesses prioritizing customer experience. It offers omnichannel communication, AI-powered automation, and real-time analytics to streamline operations and improve customer satisfaction. UJET excels in integrating various channels and automating tasks.
What is UJET and what does UJET do?
UJET is a cloud contact center solution for mid-size and larger businesses prioritizing customer experience. It offers omnichannel communication, AI-powered automation, and real-time analytics to streamline operations and improve customer satisfaction. UJET excels in integrating various channels and automating tasks.
UJET integrates with various CRM, workforce management, and other business tools through APIs and pre-built integrations. This allows for streamlined workflows, data synchronization, and enhanced agent productivity. It offers flexible integration options for seamless data flow and improved customer experience.
How does UJET integrate with other tools?
UJET integrates with various CRM, workforce management, and other business tools through APIs and pre-built integrations. This allows for streamlined workflows, data synchronization, and enhanced agent productivity. It offers flexible integration options for seamless data flow and improved customer experience.
UJET's main competitors include Talkdesk, Bright Pattern, Salesforce Service Cloud, and Zoho Desk. These alternatives offer similar features such as omnichannel communication, AI-powered automation, and analytics dashboards, catering to businesses seeking enhanced customer experience and streamlined contact center operations.
What the main competitors of UJET?
UJET's main competitors include Talkdesk, Bright Pattern, Salesforce Service Cloud, and Zoho Desk. These alternatives offer similar features such as omnichannel communication, AI-powered automation, and analytics dashboards, catering to businesses seeking enhanced customer experience and streamlined contact center operations.
Yes, UJET is a legitimate cloud-based contact center software. It's known for its user-friendly interface and robust features like omnichannel communication and AI-powered automation. However, potential users should be aware of occasional loading issues and frustrations with their "Penny system".
Is UJET legit?
Yes, UJET is a legitimate cloud-based contact center software. It's known for its user-friendly interface and robust features like omnichannel communication and AI-powered automation. However, potential users should be aware of occasional loading issues and frustrations with their "Penny system".
UJET doesn't publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific business needs and requirements.
How much does UJET cost?
UJET doesn't publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific business needs and requirements.
UJET's customer service receives positive feedback for its helpful and responsive support team. Users appreciate the quick response times and efficient problem-solving. However, some users mention occasional technical issues requiring system reboots or causing connection problems.
Is UJET customer service good?
UJET's customer service receives positive feedback for its helpful and responsive support team. Users appreciate the quick response times and efficient problem-solving. However, some users mention occasional technical issues requiring system reboots or causing connection problems.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.