Last updated on
Company health
Ratings
Callbell description
Callbell is a customer support platform that helps businesses manage communications from messaging apps like WhatsApp, Facebook Messenger, Instagram, and Telegram. It allows teams to collaborate, automate responses with chatbots, analyze performance, and even run marketing campaigns through these channels. Callbell offers various pricing plans based on features and team size.
Who is Callbell best for
We find that Callbell is a solid choice for businesses aiming to unify customer support across various messaging apps like WhatsApp, Messenger, and Telegram. It particularly shines for e-commerce, marketing, and retail, where direct customer engagement is crucial. We've seen users successfully automate responses with chatbots, manage team collaborations, and launch targeted marketing campaigns, making it a versatile tool for enhancing customer experience and driving sales.
-
Perfect for SMBs (1-1000 employees) seeking to streamline communication and enhance customer support using messaging apps.
-
Great for companies in software, IT, telecommunications that need to manage customer interactions across multiple messaging platforms.
Callbell features
Supported Team Collaboration and Chat Management: Invite your team and start managing your chats collaboratively. Streamline communication and customer support with efficient team management tools. |
Supported Automated Chatbot for Instant Support: Create your own chatbot to automate conversations and provide instant support. Enhance customer experience with automated responses and personalized interactions. |
Supported Targeted WhatsApp Marketing Campaigns: Create marketing campaigns on WhatsApp in minutes. Reach a wider audience and boost engagement with targeted messaging campaigns. |
Supported CRM Integration and E-commerce Notifications: Connect your CRM or schedule your e-commerce notifications to streamline workflows and improve efficiency. |
Supported API and Webhooks Integration: Connect your CRM or e-commerce platform to automate workflows and enhance customer interactions. Integrate with various systems to improve efficiency and streamline processes. |
Supported WhatsApp Order Management: Receive orders via WhatsApp in just a few minutes. Streamline your sales process and enhance customer experience with seamless order management. |
Supported Multi-Channel Chat Widget: Install a multi-channel chat widget on your website to engage with customers across different platforms. Provide seamless support and enhance customer experience with a centralized communication hub. |
Supported Multi-Platform Messaging Integration: Connect with your customers on various messaging platforms including WhatsApp, Messenger, Instagram, and Telegram. Manage all your conversations from a single, unified platform. |
Callbell pricing
The commentary is based on 3 reviews from Callbell G2 reviews.
We find that Callbell's free plan offers substantial value. While some users wish for more affordable paid plans, the free version seems to cover essential features sufficiently for many.
See the Callbell pricing page.
Basic plan with chat management features.
Includes advanced statistics, API access, and chatbot webhook.
Callbell alternatives
Zendesk Support SuiteStreamlined customer service platform connecting conversations across channels.Read more
Callbell FAQ
We find that Callbell is a helpful platform for managing customer communications across various messaging apps. It allows teams to collaborate, automate responses, and even run marketing campaigns, making it a valuable tool for businesses of all sizes.
What is Callbell and what does Callbell do?
We find that Callbell is a helpful platform for managing customer communications across various messaging apps. It allows teams to collaborate, automate responses, and even run marketing campaigns, making it a valuable tool for businesses of all sizes.
Callbell integrates with various messaging apps like WhatsApp, Instagram, Facebook Messenger, and Telegram. It also offers API and webhook integrations, allowing connections with CRMs and e-commerce platforms for streamlined workflows and enhanced customer interactions. We find this level of integration impressive for a customer support platform.
How does Callbell integrate with other tools?
Callbell integrates with various messaging apps like WhatsApp, Instagram, Facebook Messenger, and Telegram. It also offers API and webhook integrations, allowing connections with CRMs and e-commerce platforms for streamlined workflows and enhanced customer interactions. We find this level of integration impressive for a customer support platform.
We find that Callbell's main competitors include TimelinesAI, which focuses on WhatsApp integration with CRM, Freshdesk and Zendesk, known for their customer support features, and Zoho Desk, which streamlines conversations and team collaboration. Botmaker is another option, specializing in AI chatbots.
What the main competitors of Callbell?
We find that Callbell's main competitors include TimelinesAI, which focuses on WhatsApp integration with CRM, Freshdesk and Zendesk, known for their customer support features, and Zoho Desk, which streamlines conversations and team collaboration. Botmaker is another option, specializing in AI chatbots.
We find Callbell to be a legitimate platform. It receives positive ratings (4.7/5 on G2) and shows signs of healthy growth. We believe it's a safe and useful tool for businesses seeking to manage multi-channel communication.
Is Callbell legit?
We find Callbell to be a legitimate platform. It receives positive ratings (4.7/5 on G2) and shows signs of healthy growth. We believe it's a safe and useful tool for businesses seeking to manage multi-channel communication.
Callbell's Chat Management plan starts at €14 per agent monthly. The Plus plan, with added features like API access and advanced statistics, is €18 per agent monthly. There are also optional add-ons like the Advanced Bot Builder for €59 monthly.
How much does Callbell cost?
Callbell's Chat Management plan starts at €14 per agent monthly. The Plus plan, with added features like API access and advanced statistics, is €18 per agent monthly. There are also optional add-ons like the Advanced Bot Builder for €59 monthly.
We find that Callbell's customer service is highly praised in reviews. Users describe the support as "the best I've ever received," highlighting the helpfulness and responsiveness of the support agents. While some minor technical issues are mentioned, the overall sentiment towards customer service is very positive.
Is Callbell customer service good?
We find that Callbell's customer service is highly praised in reviews. Users describe the support as "the best I've ever received," highlighting the helpfulness and responsiveness of the support agents. While some minor technical issues are mentioned, the overall sentiment towards customer service is very positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.