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Canny description
Canny is a software platform that helps businesses collect, organize, and analyze customer feedback to make better product decisions. It allows you to centralize feedback from various sources, prioritize feature requests, and build product roadmaps. You can keep your team and customers updated with public or private roadmaps and automated changelogs. Canny integrates with popular tools like Salesforce, Hubspot, Jira, and Intercom. It's suitable for teams of all sizes looking to streamline their feedback process and build products customers love.
What companies are using Canny?
Who is using Canny?
Who is Canny best for
Canny is a customer feedback platform ideal for SaaS businesses and product teams seeking a centralized system. It streamlines feedback collection, prioritization, and roadmap building. Users praise its ease of use and integrations, while some find the Asana integration and filtering options lacking.
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Best for small to medium-sized businesses.
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Suitable for various industries, especially SaaS and product teams.
Canny features
Supported Canny offers a wide range of integrations, including native integrations and connections through Zapier and other platforms. |
Supported Canny allows segmenting feedback and customizing portals for targeted feedback collection. |
Supported Canny helps prioritize improvements based on customer impact via voting, segmentation, and financial analysis. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Canny reviews
We've summarised 85 Canny reviews (Canny TrustPilot reviews and Canny G2 reviews) and summarised the main points below.
- Easy to use and implement, especially for filtering and exporting.
- Essential for building and prioritizing product roadmaps.
- User-friendly interface.
- Seamless integration with other tools like Slack and Intercom.
- Helpful customer support.
- Asana integration is essentially useless, requiring manual processes and not handling ticket merging.
- Limited filtering options, lacking filters for client size or feature importance.
- Free trial process is annoying and cumbersome.
- Difficult to track new items due to unclear checklist-like view and notification behavior.
- Unclear how to vote on behalf of other users.
Canny pricing
The commentary is based on 16 reviews from Canny G2 reviews and Canny TrustPilot reviews.
Canny's pricing is a common concern. While some reviewers find it expensive, especially after sudden price increases, others consider it valuable for its features and time-saving capabilities. Several users highlight the free plan limitations and the high cost of upgrading.
Users sentiment
See the Canny pricing page.
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Canny has a free plan.
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Canny has a free trial.
Set up your feedback portal with just the basics. Includes unlimited users, private boards, changelog, one integration and single sign-on.
Get more out of your feedback with advanced tools. Includes all Free features, plus unlimited posts, custom domain, prioritization roadmap, two integrations and content translations.
Scale insights across your team with integrations and automations. Includes all Starter features, plus unlimited integrations, custom board access, advanced AI features, user segmentation and admin roles.
Deploy additional permissions, compliance, and customizations.
Canny alternatives
Canny FAQ
Canny is a customer feedback platform that helps businesses collect, organize, and analyze feedback to inform product decisions. It centralizes feedback, prioritizes features, and enables public or private roadmaps. Canny integrates with tools like Salesforce, Hubspot, Jira, and Intercom.
What is Canny and what does Canny do?
Canny is a customer feedback platform that helps businesses collect, organize, and analyze feedback to inform product decisions. It centralizes feedback, prioritizes features, and enables public or private roadmaps. Canny integrates with tools like Salesforce, Hubspot, Jira, and Intercom.
Canny integrates with various tools, including Salesforce, HubSpot, Jira, and Intercom, to streamline workflows. It also offers native integrations and connections through Zapier and other platforms, enabling seamless data flow and enhanced product development processes.
How does Canny integrate with other tools?
Canny integrates with various tools, including Salesforce, HubSpot, Jira, and Intercom, to streamline workflows. It also offers native integrations and connections through Zapier and other platforms, enabling seamless data flow and enhanced product development processes.
Top Canny alternatives include UserVoice for comprehensive feedback management, Qualtrics CoreXM for sophisticated survey capabilities, and ClickUp which offers integrated feedback tools within its broader work management platform. Other options include Voiceform and Microsoft Forms.
What the main competitors of Canny?
Top Canny alternatives include UserVoice for comprehensive feedback management, Qualtrics CoreXM for sophisticated survey capabilities, and ClickUp which offers integrated feedback tools within its broader work management platform. Other options include Voiceform and Microsoft Forms.
Yes, Canny is a legitimate software platform for collecting and analyzing customer feedback. It's known for its ease of use and integrations, making it a safe and reliable choice for prioritizing product improvements. However, some users have noted limitations with specific integrations and filtering options.
Is Canny legit?
Yes, Canny is a legitimate software platform for collecting and analyzing customer feedback. It's known for its ease of use and integrations, making it a safe and reliable choice for prioritizing product improvements. However, some users have noted limitations with specific integrations and filtering options.
Canny's pricing includes a free plan, a Starter plan at $79/month, and a Growth plan at $359/month. The Business plan has custom pricing. Contact Canny sales for Business plan pricing and information on add-ons. Is Canny worth it? The free plan offers basic features, making it easy to get started collecting product feedback.
How much does Canny cost?
Canny's pricing includes a free plan, a Starter plan at $79/month, and a Growth plan at $359/month. The Business plan has custom pricing. Contact Canny sales for Business plan pricing and information on add-ons. Is Canny worth it? The free plan offers basic features, making it easy to get started collecting product feedback.
Canny's customer service receives positive feedback, with users highlighting its helpfulness and responsiveness. Users appreciate the readily available support and the efficient Intercom AI bot for quick solutions. While some experienced delayed support wait times, the overall sentiment towards Canny's customer service is favorable.
Is Canny customer service good?
Canny's customer service receives positive feedback, with users highlighting its helpfulness and responsiveness. Users appreciate the readily available support and the efficient Intercom AI bot for quick solutions. While some experienced delayed support wait times, the overall sentiment towards Canny's customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.