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Chargeflow description
Chargeflow is an automated software solution that helps online stores fight payment disputes called "chargebacks". It works with platforms like Shopify and Stripe. The software gathers information about your orders and automatically sends it to the credit card company to try and win the dispute for you. Chargeflow only charges you a fee if they succeed in getting your money back.
Who is Chargeflow best for
Chargeflow is an automated chargeback management solution for online stores. In our experience, it's especially useful for stores on Shopify and Stripe that want to automate the dispute process. Users appreciate the time saved and the high success rate in recovering revenue, but some have concerns about transparency and support response times.
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Great for companies of all sizes. We find it is most effective for small to medium-sized businesses (1-1000 employees).
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Chargeflow is built for the eCommerce industry. We see it as a great fit for online stores looking to manage payment disputes.
Chargeflow features
Supported Automated Chargeback Management: Automates the process of fighting chargebacks, reducing manual effort. |
Supported eCommerce Platform Integrations: Integrates with popular eCommerce platforms like Shopify and Stripe. |
Supported Automated Evidence Generation: Generates comprehensive evidence packages tailored to the specific dispute. |
Supported Chargeback Success Prediction (ChargeScore®): Predicts the likelihood of winning a chargeback based on historical data and algorithms. |
Supported Chargeback Analytics & Reporting: Provides detailed analytics and reporting on chargeback activity. |
Supported Success-Based Pricing: Only charges a fee if the chargeback is successfully won. |
Supported Automated Tracking Synchronization (ChargeSync®): Automatically synchronizes tracking information with PayPal. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Chargeflow reviews
We've summarised 38 Chargeflow reviews (Chargeflow TrustPilot reviews and Chargeflow G2 reviews) and summarised the main points below.
- Automates chargeback dispute process, saving time and effort.
- High success rate in winning disputes and recovering revenue.
- Excellent documentation provided in dispute appeals.
- Easy integration with Shopify and Stripe.
- Proactive and supportive customer service during onboarding.
- Automated system can submit evidence prematurely, leading to lost disputes.
- Unexpected charges and difficulty understanding invoices.
- Lack of transparency on how the AI determines evidence selection.
- Limited native integrations with platforms like Salesforce.
- Difficulty contacting support and slow response times.
Chargeflow pricing
The commentary is based on 12 reviews from Chargeflow G2 reviews and Chargeflow TrustPilot reviews.
We find that Chargeflow's pricing is generally considered worth the value, especially for its automated chargeback management. Some users mention it being expensive, while others highlight the success-based pricing model as a benefit. There are also some concerns about unexpected charges and a lack of pricing transparency.
Users sentiment
See the Chargeflow pricing page.
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Chargeflow has a free trial.
Fully-automated chargeback management with simple, success-based pricing. This plan is ideal for businesses looking to automate their chargeback process without any upfront costs.
Chargeflow alternatives
Chargeflow FAQ
We find that Chargeflow automates the fight against chargebacks for online stores, primarily those using Shopify or Stripe. It compiles evidence and submits it on your behalf, only charging a fee if successful. However, we've also noticed some mixed reviews on their pricing transparency and customer support.
What is Chargeflow and what does Chargeflow do?
We find that Chargeflow automates the fight against chargebacks for online stores, primarily those using Shopify or Stripe. It compiles evidence and submits it on your behalf, only charging a fee if successful. However, we've also noticed some mixed reviews on their pricing transparency and customer support.
We find that Chargeflow integrates with popular eCommerce platforms like Shopify and Stripe. It also offers automated tracking synchronization with PayPal. There are limited native integrations with other platforms.
How does Chargeflow integrate with other tools?
We find that Chargeflow integrates with popular eCommerce platforms like Shopify and Stripe. It also offers automated tracking synchronization with PayPal. There are limited native integrations with other platforms.
We find that Chargeflow's main competitors include Disputifier, Chargeblast, and Chargebacks911, all offering chargeback management solutions. Other alternatives, like NoFraud and FastSpring, focus on fraud prevention and payment processing, respectively, addressing related but distinct needs.
What the main competitors of Chargeflow?
We find that Chargeflow's main competitors include Disputifier, Chargeblast, and Chargebacks911, all offering chargeback management solutions. Other alternatives, like NoFraud and FastSpring, focus on fraud prevention and payment processing, respectively, addressing related but distinct needs.
We find that Chargeflow's legitimacy is questionable due to conflicting user reviews. While some praise its automated dispute process and success rate, others report unexpected charges and poor customer service. Consider exploring alternatives due to negative trends in website traffic and reliability concerns.
Is Chargeflow legit?
We find that Chargeflow's legitimacy is questionable due to conflicting user reviews. While some praise its automated dispute process and success rate, others report unexpected charges and poor customer service. Consider exploring alternatives due to negative trends in website traffic and reliability concerns.
Chargeflow's pricing is success-based, meaning they charge 25% per successful chargeback. There are no setup, monthly, or contract fees. A custom Enterprise plan is also available. They offer a free trial for new users.
How much does Chargeflow cost?
Chargeflow's pricing is success-based, meaning they charge 25% per successful chargeback. There are no setup, monthly, or contract fees. A custom Enterprise plan is also available. They offer a free trial for new users.
We find that Chargeflow's customer service receives mixed reviews. While some users praise the helpful onboarding and support, others report difficulty contacting support, slow response times, and unexpected charges. Some have even called out unprofessional behavior.
Is Chargeflow customer service good?
We find that Chargeflow's customer service receives mixed reviews. While some users praise the helpful onboarding and support, others report difficulty contacting support, slow response times, and unexpected charges. Some have even called out unprofessional behavior.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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