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CharityTracker description
CharityTracker is a case management software designed for nonprofits and social service organizations. It helps manage client information, track services provided, and generate reports for funders. The software aims to reduce paperwork, improve collaboration between agencies, and demonstrate real-world impact to stakeholders. CharityTracker is used by over 20,000 users worldwide.
Who is CharityTracker best for
CharityTracker is a user-friendly case management software praised for its excellent customer support and ability to prevent service duplication. However, some users mention limitations in report customization and occasional slowdowns. Perfect for non-profits of all sizes, CharityTracker helps manage client information, track services, and generate reports, improving collaboration and demonstrating real-world impact.
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Ideal for non-profits of all sizes seeking to streamline operations and boost client data management.
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Best fit for non-profit organizations needing efficient case management and reporting.
CharityTracker features
Supported CharityTracker allows users to upload, store, and manage client documents electronically. |
Supported CharityTracker enables the creation of progress reports via its case management and reporting features. This includes customizable assessments, outcome reports, and a "Changes Over Time Report" to track client progress. |
Supported CharityTracker tracks services with date, type, and notes. |
Supported CharityTracker supports remote client intake through kiosk mode or secure link. |
Supported CharityTracker supports integrations to enhance functionality and data exchange. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
CharityTracker reviews
We've summarised 1357 CharityTracker reviews (CharityTracker Capterra reviews and CharityTracker G2 reviews) and summarised the main points below.
- User-friendly interface and easy navigation praised by many.
- Excellent and responsive customer support.
- Helpful for tracking client assistance and preventing duplication of services.
- Effective communication and collaboration features, including the bulletin board.
- Difficulty with report customization and filtering to get specific data.
- Occasional issues with duplicate client accounts despite warnings.
- System can be slow or lag, especially during peak usage times.
- Limited ability to customize certain data fields and entry options.
CharityTracker pricing
The commentary is based on 48 reviews from CharityTracker Capterra reviews and CharityTracker G2 reviews.
CharityTracker is considered cost-effective and affordable, especially for small nonprofits. While some users mention the price for multiple logins can be steep, most find the cost worthwhile due to the valuable services provided, such as preventing duplicate services and streamlining case management.
Users sentiment
See the CharityTracker pricing page.
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CharityTracker has a free trial.
Includes easy case management, comprehensive reports, broadcast area-wide bulletins, safety and security, 24/7/365 access, and daily backup.
Includes all Basic plan features plus barcode scanning, client IDs, digital signature capture, file uploads, requests & referrals, and the ability to create and track outcomes.
Includes all Plus plan features plus kiosk mode/remote intake, SMS (text) broadcasts, appointments/scheduling, customizable assessment, changes over time reports, street address autocomplete, and API access.
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CharityTracker FAQ
CharityTracker is a case management software for nonprofits and social service organizations. It streamlines client data management, tracks services, and generates reports, improving collaboration and demonstrating impact. It's praised for ease of use and customer support but can experience slowdowns.
What is CharityTracker and what does CharityTracker do?
CharityTracker is a case management software for nonprofits and social service organizations. It streamlines client data management, tracks services, and generates reports, improving collaboration and demonstrating impact. It's praised for ease of use and customer support but can experience slowdowns.
CharityTracker integrates with other tools to enhance functionality and data exchange. It offers integrations to improve client data management, service tracking, and reporting capabilities, though specific integrations are not listed in the provided data.
How does CharityTracker integrate with other tools?
CharityTracker integrates with other tools to enhance functionality and data exchange. It offers integrations to improve client data management, service tracking, and reporting capabilities, though specific integrations are not listed in the provided data.
Alternatives to CharityTracker include Exponent Case Management, Neon CRM, and Carepatron. These platforms offer similar functionalities such as client management, service tracking, and reporting tools for non-profit organizations.
What the main competitors of CharityTracker?
Alternatives to CharityTracker include Exponent Case Management, Neon CRM, and Carepatron. These platforms offer similar functionalities such as client management, service tracking, and reporting tools for non-profit organizations.
CharityTracker is a legitimate and safe case management software. It's used by over 20,000 users globally and receives positive reviews for its user-friendly interface and excellent customer support. G2 rates it 4.6/5 and Capterra 4.52/5, indicating user satisfaction and trustworthiness.
Is CharityTracker legit?
CharityTracker is a legitimate and safe case management software. It's used by over 20,000 users globally and receives positive reviews for its user-friendly interface and excellent customer support. G2 rates it 4.6/5 and Capterra 4.52/5, indicating user satisfaction and trustworthiness.
CharityTracker pricing starts at $216 per user per year for the Basic plan. The Plus plan is $432 per user per year, and the Pro plan costs $648 per user per year. A free trial is available. Contact CharityTracker for volume discounts.
How much does CharityTracker cost?
CharityTracker pricing starts at $216 per user per year for the Basic plan. The Plus plan is $432 per user per year, and the Pro plan costs $648 per user per year. A free trial is available. Contact CharityTracker for volume discounts.
CharityTracker's customer service is highly regarded by users, who describe the support team as "excellent," "responsive," and "helpful." They are known for their quick responses and willingness to assist with customizations and troubleshooting.
Is CharityTracker customer service good?
CharityTracker's customer service is highly regarded by users, who describe the support team as "excellent," "responsive," and "helpful." They are known for their quick responses and willingness to assist with customizations and troubleshooting.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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