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Chat X description
Chat X is a live chat software designed for website visitor interaction. It offers a customizable chat widget, operator collaboration features, contact forms for offline inquiries, and email notifications. Key features include SSL encryption for secure messaging and compatibility with WordPress websites. It is a self-hosted solution with a one-time licensing fee, making it a potentially cost-effective option for businesses.
Who is Chat X best for
Chat X is a live chat solution that we think is great for businesses looking to engage with their website visitors in real-time. We've seen that users particularly like the customizable chat widget and the ability to share files within the chat interface. It supports multiple agents and integrates well with WordPress, making it a solid choice for e-commerce businesses of all sizes.
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Great for SMBs to large enterprises wanting to improve customer support on their website.
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Specifically useful for companies in the Software/IT/Telecommunications sector.
Chat X features
Supported Live Chat Widget: Allows users to engage in real-time conversations with their website visitors directly within their website's interface. |
Supported One Console: Provides a unified platform for managing all customer conversations, streamlining communication and support efforts. |
Supported Lightweight Design: Designed to be lightweight and performant, minimizing impact on website speed and ensuring a smooth user experience. |
Supported File Uploads: Supports file and image sharing within the chat interface, facilitating richer and more efficient customer interactions. |
Supported Contact Form: Includes a contact form feature, providing an additional channel for website visitors to reach out and submit inquiries. |
Supported Departments: Enables users to organize their support team into different departments for efficient handling of customer requests. |
Supported Auto-updates: Ensures the software stays up-to-date with automatic updates, providing the latest features and security patches. |
Supported Customize Widget: Allows users to customize the look and feel of their chat widget to match their website's branding and design. |
Supported Email Notifications: Allows sending email notifications to keep users informed about important events and updates. |
Supported Multiple Agents: Supports multiple agent accounts, enabling team collaboration and efficient customer support. |
Supported GDPR Compliance: Complies with GDPR regulations, ensuring user data privacy and security. |
Chat X alternatives
Chat X FAQ
Chat X is a self-hosted live chat software ideal for WordPress websites. We find that it excels at real-time customer interaction, featuring a customizable chat widget, agent collaboration tools, and offline contact forms. It's a cost-effective way to boost your customer service.
What is Chat X and what does Chat X do?
Chat X is a self-hosted live chat software ideal for WordPress websites. We find that it excels at real-time customer interaction, featuring a customizable chat widget, agent collaboration tools, and offline contact forms. It's a cost-effective way to boost your customer service.
Chat X primarily focuses on website integration through its customizable chat widget, especially for WordPress sites. There's no information available about integrations with other specific tools. For deeper integrations, consider exploring alternative options.
How does Chat X integrate with other tools?
Chat X primarily focuses on website integration through its customizable chat widget, especially for WordPress sites. There's no information available about integrations with other specific tools. For deeper integrations, consider exploring alternative options.
We find that Chat X's main competitors include ChatSupport, OpenWidget, AtomChat, Pulsate Converse, Olark, and Velaro. These alternatives offer similar live chat and customer engagement functionalities.
What the main competitors of Chat X?
We find that Chat X's main competitors include ChatSupport, OpenWidget, AtomChat, Pulsate Converse, Olark, and Velaro. These alternatives offer similar live chat and customer engagement functionalities.
Chat X appears to be a legitimate live chat software option. It offers robust features, positive growth trends, and good user ratings. We find that its focus on affordability and GDPR compliance is beneficial for businesses.
Is Chat X legit?
Chat X appears to be a legitimate live chat software option. It offers robust features, positive growth trends, and good user ratings. We find that its focus on affordability and GDPR compliance is beneficial for businesses.
I'm sorry, but pricing information for Chat X is not available at this time. We recommend checking the vendor's website or contacting their sales team for the latest pricing details.
How much does Chat X cost?
I'm sorry, but pricing information for Chat X is not available at this time. We recommend checking the vendor's website or contacting their sales team for the latest pricing details.
Customer service reviews on Chat X are mixed. Some users appreciate the user-friendly interface and WordPress integration, finding it convenient for real-time support. However, others report inconsistent support quality and a need for improved learning to handle diverse customer situations.
Is Chat X customer service good?
Customer service reviews on Chat X are mixed. Some users appreciate the user-friendly interface and WordPress integration, finding it convenient for real-time support. However, others report inconsistent support quality and a need for improved learning to handle diverse customer situations.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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