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Velaro description
Velaro is live chat software designed for large businesses, especially in areas like online retail, education, and healthcare. It aims to improve online sales and customer service with tools to increase team efficiency and track performance. Velaro provides detailed reports and analyses to help improve customer satisfaction and agent effectiveness.
Who is Velaro best for
We find that Velaro is a live chat solution best suited for large enterprises, especially those in e-commerce and government. It's designed to boost online sales and customer service. Keep in mind that some users find the interface a bit clunky, while others love the customization options.
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Great for companies with 1001+ employees needing integrations & high security.
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In our experience, Velaro is a strong fit for e-commerce, government, and software/IT.
Velaro features
Supported Real-time dashboards: Ability to monitor real-time data on key performance indicators, such as current ticket volume, agent availability, and chat activity. |
Supported Live chat: Ability for users to chat with website visitors in real time. |
Supported Internal chat: Ability for users to chat with each other within the software. |
Supported Search Functionality: Users can easily find information with a robust and efficient search engine. |
Velaro reviews
We've summarised 26 Velaro reviews (Velaro Software Advice reviews, Velaro Capterra reviews and Velaro G2 reviews) and summarised the main points below.
- Easy to use and navigate.
- Excellent and responsive customer support.
- Highly customizable chat window and branding.
- Good value for the price.
- Effective for increasing sales and customer engagement.
- Unreliable notifications; chats are often missed.
- Clunky web browser-based application instead of a full installation.
- Overwhelming number of features and customizations.
- Non-concurrent user licensing; difficult to manage multiple users.
- Reporting interface is slow.
Velaro alternatives
Kapture CXAI-powered customer support platform streamlining interactions for happy customers.Read more
Velaro FAQ
We find Velaro to be a robust live chat platform designed for larger businesses needing detailed analytics and customization. It excels at boosting online sales and improving customer service through features like real-time dashboards and internal chat. However, some users have reported issues with notifications and the browser-based application.
What is Velaro and what does Velaro do?
We find Velaro to be a robust live chat platform designed for larger businesses needing detailed analytics and customization. It excels at boosting online sales and improving customer service through features like real-time dashboards and internal chat. However, some users have reported issues with notifications and the browser-based application.
Velaro integrates with CRM systems, help desk software, and other business applications. We find this helps streamline workflows and improve agent efficiency. It also offers API access for custom integrations.
How does Velaro integrate with other tools?
Velaro integrates with CRM systems, help desk software, and other business applications. We find this helps streamline workflows and improve agent efficiency. It also offers API access for custom integrations.
We find that Velaro's main competitors include LiveChat, Pulsate Converse, ChatSupport, Ebbot, Kapture CX, and Help Scout. These alternatives offer similar live chat and customer support functionalities, catering to various business needs and sizes.
What the main competitors of Velaro?
We find that Velaro's main competitors include LiveChat, Pulsate Converse, ChatSupport, Ebbot, Kapture CX, and Help Scout. These alternatives offer similar live chat and customer support functionalities, catering to various business needs and sizes.
Yes, Velaro is a legitimate live chat software option. We find it's generally well-regarded for its features and customer support, though some users have noted occasional issues with notifications and the interface. It appears to be a safe and reliable choice for businesses needing robust live chat functionality.
Is Velaro legit?
Yes, Velaro is a legitimate live chat software option. We find it's generally well-regarded for its features and customer support, though some users have noted occasional issues with notifications and the interface. It appears to be a safe and reliable choice for businesses needing robust live chat functionality.
I'm sorry, but pricing information for Velaro is not available at this time. Contact Velaro directly to obtain current pricing details and explore potential discounts.
How much does Velaro cost?
I'm sorry, but pricing information for Velaro is not available at this time. Contact Velaro directly to obtain current pricing details and explore potential discounts.
We find that Velaro's customer service is generally viewed positively. Users praise the responsive and helpful staff, along with the easy setup and training. While some minor issues were reported, they were quickly addressed by the support team.
Is Velaro customer service good?
We find that Velaro's customer service is generally viewed positively. Users praise the responsive and helpful staff, along with the easy setup and training. While some minor issues were reported, they were quickly addressed by the support team.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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