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Confluence

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Last updated on

Ratings

G2
4.1/5
(2519)
Capterra
4.5/5
(2423)

Confluence description

Confluence is a collaborative workspace designed to streamline teamwork and knowledge sharing. It allows you to create, organize, and collaborate on documents, projects, and ideas in one central hub. This eliminates scattered information and keeps everyone on the same page. Confluence integrates with other tools and is highly customizable to adapt to various team needs, from product launches to marketing strategies.


What companies are using Confluence?

Illumina is using Confluence
Illumina
Docker is using Confluence
Docker
The New York Times is using Confluence
The New York Times
Canva is using Confluence
Canva
Zapier is used by Illumina, Docker, The New York Times, Canva.

Who is using Confluence?


Who is Confluence best for

Confluence is an ideal solution for teams of all sizes who find themselves bogged down by scattered information and inconsistent communication. Users praise Confluence for its intuitive search function and the ability to efficiently manage project documentation. However, some users find the editor to be lacking in features and desire more robust organization tools. If your team is looking for a central hub to collaborate on documents and projects, Confluence is worth exploring.

  • Confluence is well-suited for small, medium, and large enterprises, effectively accommodating diverse organizational structures.

  • While beneficial across various sectors, Confluence is particularly valuable for software and IT companies seeking streamlined collaboration and knowledge management.


Confluence features

Supported

Confluence supports real-time editing where multiple users can simultaneously edit a document and see changes in real-time.

Supported

Confluence supports version control by tracking changes made to documents and allowing users to revert to previous versions.

Supported

Confluence supports the ability for teams to store, share, and collaborate on information and resources.

Supported

Confluence allows users to share files within the platform, with features like inline previews, versioning, drag-and-drop uploading, granular permissions, and integrations with other cloud storage services.

Supported

Confluence allows users to add comments to documents for feedback and discussions.

Supported

Confluence allows documenting workflows and procedures for knowledge management.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather negative
-0.65

Customer Service

Neutral
-0.29

Ease of Use

Rather positive
+0.69

Reliability and Performance

Neutral
+0.12

Ease of Implementation

Neutral
+0.04

Scalability

Rather negative
-0.52

Confluence reviews

We've summarised 4942 Confluence reviews (Confluence Software Advice reviews, Confluence GetApp reviews, Confluence Capterra reviews and Confluence G2 reviews) and summarised the main points below.

Pros of Confluence
  • Easy to use, searching and getting instant results
  • Easy to manage all projects documentation
  • Great to store crucial documentation and notes
  • The "children pages" macro is very helpful when building multi-layered playbooks
Cons of Confluence
  • The editor is very basic and needs more functionality
  • Search sometimes doesn’t give accurate results
  • Difficult to organize documentation as per the required groups
  • The page tree should be more creative to customize the viewing

Confluence pricing

The commentary is based on 170 reviews from Confluence Capterra reviews and Confluence G2 reviews.

Confluence's pricing structure is a common concern in the reviews, particularly for larger teams and smaller businesses. While users acknowledge the platform's value, the cost for premium features and additional users is often considered expensive.

Users sentiment

Rather negative
-0.65

See the Confluence pricing page.


Confluence alternatives

  • Logo of Notion
    confluence-2 vs Notion
    Your connected workspace for notes, tasks, wikis, and databases.
    Read more
  • Logo of Coda
    confluence-2 vs Coda
    Build powerful docs, wikis, and project trackers in one place.
    Read more
  • Logo of Nuclino
    Nuclino
    Shared workspace for teams to organize, collaborate, and build knowledge.
    Read more
  • Logo of Archbee
    Archbee
    Build beautiful, smart docs for your team and your users.
    Read more
  • Logo of GitBook
    GitBook
    Create, collaborate on, and share beautiful documentation effortlessly.
    Read more
  • Logo of Lark
    Lark
    Collaborative platform connecting teams through chat, meetings, and tools.
    Read more

Confluence FAQ

  • What is Confluence and what does Confluence do?

    Confluence is a collaborative workspace software that provides teams with a central hub to create, organize, and collaborate on documents and projects. Its features include real-time editing, file sharing, and strong knowledge management tools, making it ideal for teams of all sizes looking to streamline workflows.

  • How does Confluence integrate with other tools?

    Confluence integrates seamlessly with tools like Jira, Trello, Slack, and Microsoft Teams. This allows for streamlined workflows and enhanced collaboration across different platforms.

  • What the main competitors of Confluence?

    Confluence competitors include tools like Notion, ClickUp, and Coda, known for their comprehensive workspaces. Other alternatives like Samepage (currently closed to new signups) and IT Glue focus on specific collaboration and documentation needs.

  • Is Confluence legit?

    Yes, Confluence is a legitimate and safe software product developed by Atlassian, a well-known and reputable software company. It is a widely used platform with generally positive reviews for its collaboration and knowledge-sharing features.

  • How much does Confluence cost?

    There is no pricing information available for Confluence.

  • Is Confluence customer service good?

    Based on user reviews, Confluence customer support has mixed feedback. Some users praise the helpfulness and responsiveness of the support team, while others express frustration with slow response times and limited support channels.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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