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Content Guru storm description
Content Guru storm is a cloud-based contact center software designed to improve customer experience. It offers a range of features like intelligent call routing, automation, and analytics to manage customer interactions across different channels like voice, email, and chat. Content Guru storm is suitable for mid-sized and large businesses in various sectors, including emergency services. It stands out for its reliability, scalability, and integration capabilities, allowing businesses to create seamless and personalized customer experiences.
Who is Content Guru storm best for
In our experience, Content Guru storm is a solid choice for mid-sized to large businesses aiming to boost customer experience. We've noticed users appreciate its reliability and scalability, with many highlighting its intuitive interface. Keep in mind that some users find the reporting features tricky. Despite this, the platform's robust integration capabilities make it a strong contender for those needing a comprehensive contact center solution.
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We find that Content Guru storm fits companies with 101-1000+ employees, offering robust features and scalability.
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Our data indicates Content Guru storm is a great fit for companies in software, IT, and telecommunications sectors needing reliable CX.
Content Guru storm features
Supported Scalability: storm's cloud-based platform is endlessly scalable, with 99.999% reliability. |
Supported Data Aggregation: CKS® brings data from all your systems of record into a single pane of glass. |
Supported Intelligent Automation: Use brain®’s powerful AI to bring intelligent automation to every level of your system. |
Supported Single-Stack Solution: storm offers a single-stack solution that covers every aspect of your customer experience. |
Supported Omnichannel Integration: Integrate storm with all your existing infrastructure for a truly omnichannel experience. |
Supported Exceptional CX: Provide an exceptional level of customer experience that goes above and beyond expectations. |
Supported Intuitive Interface: storm offers an intuitive, easy-to-use interface that requires little to no training. |
Supported Real-Time Reporting: storm includes real-time and historical data reporting that helps you track every aspect of agent productivity and customer interaction. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Content Guru storm reviews
We've summarised 75 Content Guru storm reviews (Content Guru storm TrustPilot reviews and Content Guru storm G2 reviews) and summarised the main points below.
- Reliable and scalable platform for contact center solutions.
- Intuitive and user-friendly interface for agents.
- Excellent and responsive customer support.
- Continuous product development and innovation based on feedback.
- Strong integration capabilities with other systems.
- Reporting features can be difficult to navigate and interpret.
- Occasional bugs and technical issues require attention.
- The initial setup process can feel complex.
- Granular licensing model can be confusing.
- Limited search functionality within the platform.
Content Guru storm pricing
The commentary is based on 11 reviews from Content Guru storm G2 reviews.
We find that Content Guru storm's pricing is a common concern. Users often mention the cost and complex licensing model as drawbacks, even while praising the product's features and support. A simpler, more transparent pricing structure would likely improve user satisfaction.
Users sentiment
See the Content Guru storm pricing page.
Content Guru storm alternatives
Genesys Cloud CXConnects every customer interaction, improving experiences and boosting efficiency.Read more
8x8 Contact CenterCloud contact center elevates customer experience and agent performance.Read more
Content Guru storm FAQ
Content Guru storm is a cloud contact center solution designed to enhance customer experiences. It offers intelligent routing, automation, and analytics, managing interactions across various channels. We find that its scalability and integration capabilities make it a valuable asset for businesses seeking seamless, personalized customer interactions.
What is Content Guru storm and what does Content Guru storm do?
Content Guru storm is a cloud contact center solution designed to enhance customer experiences. It offers intelligent routing, automation, and analytics, managing interactions across various channels. We find that its scalability and integration capabilities make it a valuable asset for businesses seeking seamless, personalized customer interactions.
Content Guru storm integrates with your existing infrastructure for an omnichannel experience. It uses CKS® to bring data from all your systems into a single pane of glass, creating a seamless workflow. We find that this is a key feature for businesses wanting streamlined operations.
How does Content Guru storm integrate with other tools?
Content Guru storm integrates with your existing infrastructure for an omnichannel experience. It uses CKS® to bring data from all your systems into a single pane of glass, creating a seamless workflow. We find that this is a key feature for businesses wanting streamlined operations.
Content Guru storm's main competitors include UJET, Daktela, Talkdesk, Genesys Cloud CX, Five9, and 8x8 Contact Center. These alternatives offer similar contact center solutions with varying features and pricing models.
What the main competitors of Content Guru storm?
Content Guru storm's main competitors include UJET, Daktela, Talkdesk, Genesys Cloud CX, Five9, and 8x8 Contact Center. These alternatives offer similar contact center solutions with varying features and pricing models.
Yes, Content Guru storm is a legitimate cloud-based contact center solution. We find that it's generally well-regarded for its reliability and scalability, but keep in mind some users have noted difficulties with implementation and reporting.
Is Content Guru storm legit?
Yes, Content Guru storm is a legitimate cloud-based contact center solution. We find that it's generally well-regarded for its reliability and scalability, but keep in mind some users have noted difficulties with implementation and reporting.
I'm sorry, but pricing information for Content Guru storm is not available at this time. Please contact Content Guru directly to obtain specific pricing details for their product.
How much does Content Guru storm cost?
I'm sorry, but pricing information for Content Guru storm is not available at this time. Please contact Content Guru directly to obtain specific pricing details for their product.
We find that Content Guru storm's customer service is generally viewed positively. Users praise the responsive and helpful support team, while some mention a need for more detailed documentation and proactive support for configuring new solutions.
Is Content Guru storm customer service good?
We find that Content Guru storm's customer service is generally viewed positively. Users praise the responsive and helpful support team, while some mention a need for more detailed documentation and proactive support for configuring new solutions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.