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Customerly description
Customerly is a customer relationship management platform primarily serving small to midsize businesses. It offers integrated tools like live chat, email marketing, and surveys, all designed to improve customer communication and engagement. The platform aims to provide a seamless and efficient way to build stronger customer relationships.
Who is Customerly best for
Customerly is a user-friendly CRM for small to midsize businesses. Users love its seamless live chat, email marketing, and survey tools, praising the platform's affordability and real-time support features. However, some find difficulty managing multiple chats and desire more chat customization options. If your business needs an integrated platform to boost customer engagement, Customerly is worth considering.
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Best for small to midsize businesses.
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Ideal for e-commerce and software/IT companies.
Customerly features
Supported Customerly supports creating and sending targeted email campaigns. |
Supported Customerly supports contact segmentation based on various criteria for targeted outreach. |
Supported Customerly offers real-time live chat including video calls and screen sharing. |
Supported Customerly offers live chat for instant support. |
Supported Customerly supports creating and distributing surveys for feedback and market research. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Ease of Implementation
Customerly reviews
We've summarised 84 Customerly reviews (Customerly GetApp reviews, Customerly Capterra reviews and Customerly G2 reviews) and summarised the main points below.
- User-friendly interface for live chat and email marketing.
- Seamless integration with websites and other platforms.
- Affordable pricing, especially the free plan, offering good value.
- Real-time customer interaction and support, enhancing engagement.
- Useful features like in-app surveys, screen sharing, and video chat.
- Difficult to manage multiple chats at once.
- Lacks a ticketing system for offline customer service.
- Backend dashboard performance is slow.
- Email delivery rates are low, impacting marketing campaigns.
- Limited customization for the chat widget, such as the inability to change the icon or branding.
Customerly pricing
The commentary is based on 6 reviews from Customerly Capterra reviews.
Customerly is praised for its robust features and affordability, especially for startups. Some users mention pricing increases and plan changes as a concern, while others find it a good value compared to competitors like Intercom. Non-profits may find it slightly pricey.
Users sentiment
Customerly alternatives
Customerly FAQ
Customerly is a customer relationship management (CRM) platform designed for small to midsize businesses. It offers live chat, email marketing, and surveys to improve customer communication and engagement. Customerly helps businesses build stronger customer relationships through real-time support and targeted messaging.
What is Customerly and what does Customerly do?
Customerly is a customer relationship management (CRM) platform designed for small to midsize businesses. It offers live chat, email marketing, and surveys to improve customer communication and engagement. Customerly helps businesses build stronger customer relationships through real-time support and targeted messaging.
Customerly integrates with websites and other platforms seamlessly, enabling real-time customer interaction and support. It offers useful features like in-app surveys, screen sharing, and video chat. However, managing multiple chats simultaneously can be challenging, and it lacks a dedicated ticketing system for offline support.
How does Customerly integrate with other tools?
Customerly integrates with websites and other platforms seamlessly, enabling real-time customer interaction and support. It offers useful features like in-app surveys, screen sharing, and video chat. However, managing multiple chats simultaneously can be challenging, and it lacks a dedicated ticketing system for offline support.
Customerly competitors include Birdeye, Chorally, Textline, Zendesk Support Suite, Agile CRM, and Contlo. These alternatives offer similar features such as live chat, messaging, and customer relationship management tools for varying business sizes and needs.
What the main competitors of Customerly?
Customerly competitors include Birdeye, Chorally, Textline, Zendesk Support Suite, Agile CRM, and Contlo. These alternatives offer similar features such as live chat, messaging, and customer relationship management tools for varying business sizes and needs.
Customerly is a legitimate platform. User reviews highlight its user-friendly interface and affordable pricing as key benefits. However, some users mention limitations with chat management and email deliverability. Consider these factors when evaluating if Customerly is safe and right for your needs.
Is Customerly legit?
Customerly is a legitimate platform. User reviews highlight its user-friendly interface and affordable pricing as key benefits. However, some users mention limitations with chat management and email deliverability. Consider these factors when evaluating if Customerly is safe and right for your needs.
I couldn't find pricing details for Customerly. For the most current information on pricing and whether Customerly is worth it for you, it's best to visit their official website.
How much does Customerly cost?
I couldn't find pricing details for Customerly. For the most current information on pricing and whether Customerly is worth it for you, it's best to visit their official website.
Customerly receives positive feedback for its user-friendly interface and efficient customer support features. Users appreciate the seamless setup, live chat functionality, and range of tools for managing customer interactions. However, some have noted occasional issues with notifications and missing features.
Is Customerly customer service good?
Customerly receives positive feedback for its user-friendly interface and efficient customer support features. Users appreciate the seamless setup, live chat functionality, and range of tools for managing customer interactions. However, some have noted occasional issues with notifications and missing features.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.