Logo of CustomInk

CustomInk

Website LinkedIn

Last updated on

Company health

Employee growth
9% decrease in the last year
Web traffic
25% decrease in the last quarter
Financing
September 2022 - $41M

Ratings

TrustPilot
4.4/5
(125)

CustomInk description

CustomInk lets you design and order custom-branded apparel and promotional products. Ideal for company swag, employee uniforms, or team gear, they offer t-shirts, hats, bags, drinkware, and more. Their online design tool makes it easy to add logos and create unique designs. CustomInk promises free shipping, a two-week turnaround, and a 100% satisfaction guarantee. They also offer bulk discounts and individual kitting for large orders and events.


Who is using CustomInk?


Who is CustomInk best for

CustomInk is a user-friendly platform ideal for businesses of all sizes seeking custom-branded apparel and promotional products. Users praise the easy-to-use design tools and wide product selection, while some note occasional inconsistencies in product quality and shipping. Despite these drawbacks, many appreciate the excellent customer service and fast turnaround times.

  • Excellent fit for businesses of all sizes.

  • Suitable for organizations across various industries.


CustomInk features

Supported

CustomInk offers an online design tool for creating custom-branded apparel and promotional products.

Supported

CustomInk provides various customizable products like t-shirts, hats, bags, drinkware, and more.

Supported

Users can add logos and create unique designs using CustomInk's platform.

Supported

CustomInk offers bulk discounts for large orders.

Supported

CustomInk provides individual kitting for large orders and events.

Supported

CustomInk promises free shipping on orders.

Supported

CustomInk generally delivers orders within two weeks.


CustomInk reviews

We've summarised 125 CustomInk reviews (CustomInk TrustPilot reviews) and summarised the main points below.

Pros of CustomInk
  • Easy-to-use website and design tools, making the customization process enjoyable.
  • Excellent customer service, with helpful representatives who assist with design, order changes, and problem resolution.
  • Wide selection of customizable products and apparel options.
  • Fast turnaround time and quick shipping, often exceeding delivery expectations.
  • High-quality printing and product materials, resulting in durable and well-made items.
Cons of CustomInk
  • Difficult to order single items, with high prices for basic t-shirts.
  • Inconsistent product quality, with reports of misprinted/misaligned designs, incorrect sizes, and see-through fabric.
  • Shipping issues, including late deliveries (even with expedited shipping) and items missing from orders.
  • Poor communication about delays and order issues, requiring customers to proactively track orders.
  • Copyright review process is overly strict and can cause significant delays, even with proper documentation.

CustomInk pricing

The commentary is based on 1 reviews from CustomInk TrustPilot reviews.

CustomInk's pricing is based on the product, ink colors, and quantity ordered. There are no setup fees, and pricing includes artwork assistance, print setup, and free shipping. Sample pricing is provided for the Hanes Tagless T-shirt, with price ranges varying by quantity and shirt color.

Users sentiment

Strongly positive
+1

See the CustomInk pricing page.


CustomInk alternatives

  • Logo of Vistaprint
    Vistaprint
    Customizable marketing materials, easy design, affordable printing.
    Read more
  • Logo of Printful
    Printful
    Custom printing, no inventory, automated shipping. Simple.
    Read more
  • Logo of Gelato
    Gelato
    Print-on-demand: design, produce, and ship custom products globally.
    Read more
  • Logo of Design'N'Buy
    Design'N'Buy
    Web-to-print software empowering print businesses to sell customized products online.
    Read more
  • Logo of SwagUp
    SwagUp
    Effortless custom swag creation, automation, and global delivery.
    Read more
  • Logo of Swag.com
    Swag.com
    High-quality custom swag, simplified ordering and global delivery.
    Read more

CustomInk FAQ

  • What is CustomInk and what does CustomInk do?

    CustomInk is an online platform for designing and ordering custom-branded apparel and promotional products. It offers a user-friendly design tool, a wide selection of products (t-shirts, hats, bags, etc.), and bulk discounts. CustomInk is ideal for businesses, organizations, and individuals seeking personalized merchandise.

  • How does CustomInk integrate with other tools?

    There is no information available about CustomInk integrations with other tools. However, they offer features like a custom design tool, bulk discounts, and individual kitting for large orders.

  • What the main competitors of CustomInk?

    CustomInk's main competitors include Vistaprint, known for affordable printing and marketing materials, and Brilliant, which specializes in corporate gifting programs. Other alternatives are Postal for business gifting, Jaapi for branded merchandise management, and Design'N'Buy for print-on-demand services.

  • Is CustomInk legit?

    Yes, CustomInk is a legitimate company specializing in custom apparel and promotional products. They are known for their easy-to-use design tools and wide product selection. However, be aware of potential inconsistencies in product quality and shipping, so double-check your order details.

  • How much does CustomInk cost?

    CustomInk doesn't list specific product pricing. Costs depend on factors like product type, color, quantity, and printing. Free shipping and guaranteed delivery dates are included. Contact CustomInk for a personalized quote.

  • Is CustomInk customer service good?

    CustomInk receives positive feedback for its helpful customer service representatives, quick turnaround times, and easy-to-use website. However, some customers have reported inconsistent product quality and occasional shipping issues. Overall, experiences vary.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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