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DealerSocket description
DealerSocket is a suite of automotive software tools designed to help dealerships manage all aspects of their business. It includes a CRM for sales, marketing, and service, as well as tools for equity mining, digital retailing, inventory management, and more. DealerSocket aims to streamline dealership operations, improve customer relationships, and boost profitability. It integrates with other dealership systems like DMS and offers data-driven insights to support decision-making.
What companies are using DealerSocket?
Who is DealerSocket best for
DealerSocket is a comprehensive suite of tools for automotive dealerships to manage sales, marketing, service, and operations. Users praise its extensive features and customer data management. However, some find the system slow and customer support lacking. Ideal for dealerships seeking an all-in-one solution but who may also require integrations with external platforms.
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Best fit for small to mid-sized dealerships.
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Specifically designed for automotive dealerships.
DealerSocket features
Supported DealerSocket captures leads from websites, social media, and third-party providers. |
Supported DealerSocket offers DMS integration, unifying its CRM, inventory tools, and DMS solutions. |
Supported DealerSocket tracks vehicles by model, year, and other criteria. |
Supported DealerSocket CRM supports creating, scheduling, and tracking marketing campaigns across multiple channels. |
Supported DealerSocket offers lead capture, management, and automated syncing from various sources. |
DealerSocket reviews
We've summarised 62 DealerSocket reviews (DealerSocket G2 reviews) and summarised the main points below.
- Extensive features covering various aspects of dealership operations, from sales and CRM to marketing and service.
- Effective customer data management and tracking capabilities.
- User-friendly interface, especially the new Blackbird platform, simplifies daily tasks.
- Built-in communication tools like Socket Talk and texting streamline customer interactions.
- Strong reporting and analytics features help track performance and identify opportunities.
- Slow performance and occasional system lags are common complaints.
- Customer support response times can be slow and sometimes unhelpful.
- Difficulty integrating with other platforms, especially those outside the DealerSocket ecosystem.
- The user interface, while improved with Blackbird, is still considered clunky and outdated by some.
- Limited customization options for certain features, making it difficult to tailor the system to specific dealership needs.
DealerSocket alternatives
DealerSocket FAQ
DealerSocket is a comprehensive automotive software suite designed to streamline dealership operations. It offers tools for sales, marketing, service, inventory management, and more. DealerSocket helps dealerships improve customer relationships, boost profitability, and make data-driven decisions.
What is DealerSocket and what does DealerSocket do?
DealerSocket is a comprehensive automotive software suite designed to streamline dealership operations. It offers tools for sales, marketing, service, inventory management, and more. DealerSocket helps dealerships improve customer relationships, boost profitability, and make data-driven decisions.
DealerSocket integrates with dealership management systems (DMS) to unify CRM, inventory, and other tools. It also connects with various lead sources like websites and third-party providers, enabling streamlined data flow for improved operational efficiency.
How does DealerSocket integrate with other tools?
DealerSocket integrates with dealership management systems (DMS) to unify CRM, inventory, and other tools. It also connects with various lead sources like websites and third-party providers, enabling streamlined data flow for improved operational efficiency.
Top DealerSocket competitors include Dabadu XRM, ZopDealer, Carsforsale.com, Dealertrack DMS, and Podium. These alternatives offer similar features for dealerships, such as CRM, inventory management, and lead generation tools.
What the main competitors of DealerSocket?
Top DealerSocket competitors include Dabadu XRM, ZopDealer, Carsforsale.com, Dealertrack DMS, and Podium. These alternatives offer similar features for dealerships, such as CRM, inventory management, and lead generation tools.
DealerSocket is a legitimate software provider for car dealerships. User reviews highlight its extensive features and effective customer data management. However, some users mention slow performance and occasional difficulties with customer support.
Is DealerSocket legit?
DealerSocket is a legitimate software provider for car dealerships. User reviews highlight its extensive features and effective customer data management. However, some users mention slow performance and occasional difficulties with customer support.
I cannot find pricing information for DealerSocket. Contact their sales team to obtain a customized quote based on your specific needs and dealership size. Consider exploring alternatives if budget is a primary concern.
How much does DealerSocket cost?
I cannot find pricing information for DealerSocket. Contact their sales team to obtain a customized quote based on your specific needs and dealership size. Consider exploring alternatives if budget is a primary concern.
DealerSocket's customer service receives mixed reviews. Some users appreciate the platform's features and ease of use, while others express frustration with slow support responses and unhelpful representatives. A few users report difficulty getting timely support and unresolved technical issues.
Is DealerSocket customer service good?
DealerSocket's customer service receives mixed reviews. Some users appreciate the platform's features and ease of use, while others express frustration with slow support responses and unhelpful representatives. A few users report difficulty getting timely support and unresolved technical issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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