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Desk360 description
Desk360 is a customer support platform that helps businesses manage customer interactions from multiple channels like email, social media, and live chat. It offers a single inbox to view and respond to messages, create FAQs, and track customer interactions. Desk360 also provides integrations with popular app stores to manage reviews. It aims to streamline customer support and improve response times.
Who is Desk360 best for
Desk360 is a customer support platform that helps businesses manage customer interactions from various channels. In our experience, it's especially useful for those who want a single inbox to manage customer queries and create FAQs. Users particularly praise its ease of use and responsive support. Keep in mind that some users mention slow loading times and desire more customization options.
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We think companies with growing customer support needs will benefit most. (50-200 employees).
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Desk360 works across industries, especially those needing strong multi-channel support, like retail and e-commerce.
Desk360 features
Supported Unified inbox: Provides a unified inbox to manage customer interactions from various channels. |
Supported FAQ creation and management: Enables creating and managing FAQs for customers. |
Supported Interaction tracking: Allows tracking customer interactions across different channels. |
Supported Integrations: Integrates with other platforms to improve customer support workflow. |
Desk360 reviews
We've summarised 55 Desk360 reviews (Desk360 G2 reviews) and summarised the main points below.
- Easy to use and learn, with a user-friendly interface.
- Excellent customer support, very responsive and helpful.
- WhatsApp Business API integration is a highlight.
- Provides a single inbox for managing multiple channels.
- Detailed and understandable reports.
- Slow loading times are a common complaint.
- The mobile app needs improvement, especially regarding job sharing.
- Limited customization options for the main screen.
- E-commerce features could be improved.
- More social media integrations are needed, especially LinkedIn.
Desk360 pricing
The commentary is based on 3 reviews from Desk360 G2 reviews.
We find that Desk360's pricing is generally considered affordable, even praised for its value compared to competitors. A free trial is often mentioned as a helpful way to get started. While there are no specific pricing details in the reviews, the positive sentiment suggests good value.
See the Desk360 pricing page.
Desk360 alternatives
Desk360 FAQ
Desk360 is a customer support platform that streamlines customer interactions across various channels like email, social media, and live chat. We find that it's helpful for managing FAQs and tracking customer interactions in a unified inbox. It also integrates with other platforms to boost your customer support workflow.
What is Desk360 and what does Desk360 do?
Desk360 is a customer support platform that streamlines customer interactions across various channels like email, social media, and live chat. We find that it's helpful for managing FAQs and tracking customer interactions in a unified inbox. It also integrates with other platforms to boost your customer support workflow.
Desk360 integrates with various platforms to streamline customer support workflows. It notably offers integrations with app stores to manage reviews and a WhatsApp Business API. We believe this connectivity enhances its ability to centralize customer interactions.
How does Desk360 integrate with other tools?
Desk360 integrates with various platforms to streamline customer support workflows. It notably offers integrations with app stores to manage reviews and a WhatsApp Business API. We believe this connectivity enhances its ability to centralize customer interactions.
Desk360's main competitors include Glassix, Re:amaze, Trengo, Front, FreshChat, and respond.io. These alternatives offer similar features such as unified inboxes and multi-channel communication management.
What the main competitors of Desk360?
Desk360's main competitors include Glassix, Re:amaze, Trengo, Front, FreshChat, and respond.io. These alternatives offer similar features such as unified inboxes and multi-channel communication management.
Desk360 is a legitimate customer support platform offered by LiveChat, Inc. We find that it generally receives positive reviews for its ease of use and helpful customer support. It's a safe and reliable choice for businesses seeking streamlined customer service solutions.
Is Desk360 legit?
Desk360 is a legitimate customer support platform offered by LiveChat, Inc. We find that it generally receives positive reviews for its ease of use and helpful customer support. It's a safe and reliable choice for businesses seeking streamlined customer service solutions.
I couldn't find any pricing details for Desk360. Contact Desk360 directly for pricing information.
How much does Desk360 cost?
I couldn't find any pricing details for Desk360. Contact Desk360 directly for pricing information.
We find that Desk360's customer service is generally viewed positively. Users mention the support team being amazing, helpful, and quick to respond. While one review mentioned a lack of customer service, the overall sentiment appears favorable.
Is Desk360 customer service good?
We find that Desk360's customer service is generally viewed positively. Users mention the support team being amazing, helpful, and quick to respond. While one review mentioned a lack of customer service, the overall sentiment appears favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.