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respond.io description
Respond.io is a software platform that helps businesses manage customer communications from multiple channels like WhatsApp, Facebook Messenger, and email, all within a single interface. It offers tools to automate conversations, manage customer interactions efficiently with a team, and provides analytics on team performance and customer behavior. Respond.io is geared towards sales and marketing teams in businesses of all sizes and focuses on improving customer engagement and driving sales through personalized, automated messaging.
Who is respond.io best for
Respond.io is perfect for sales and marketing teams of all sizes who want to automate customer interactions and increase sales through messaging. Users rave about the intuitive interface and powerful workflows, enabling efficient management of customer journeys. Although some users point out occasional glitches and a learning curve with the workflow builder, Respond.io's commitment to continuous improvement makes it a strong contender.
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Respond.io is a good fit for businesses of all sizes.
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It is ideal for industries like E-commerce, Real Estate, Media & Entertainment, and Software & IT.
respond.io features
Supported Respond.io provides this functionality through message templates and automation. |
Supported Respond.io allows real time chat with website visitors via its chat widget. |
Supported Respond.io integrates with email, social media and custom channels. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
respond.io reviews
We've summarised 213 respond.io reviews (respond.io TrustPilot reviews, respond.io Capterra reviews and respond.io G2 reviews) and summarised the main points below.
- Highly praised for its excellent, responsive, and multi-lingual customer support.
- User-friendly interface that is easy to navigate and adapt to.
- Workflows are a highlight, enabling automation and visual representation of customer journeys.
- Appreciated for its continuous improvement, with regular updates and new feature releases.
- Occasional glitches and bugs reported by users.
- Mobile app experience could be improved for better functionality and reliability.
- Workflow builder, while generally praised, can be perceived as complex by some users, leading to a learning curve.
- Some users desire more customization options for website chat widgets.
respond.io pricing
The commentary is based on 31 reviews from respond.io G2 reviews and respond.io TrustPilot reviews.
WhatsApp Business Platform (API) cost starts from $0.006 per conversation and varies by country. WhatsApp fees are not included in any respond.io subscription and are charged by Meta based on usage. If you exceed your Monthly Active Contact limit, you will be billed on demand for any additional contacts in increments of 100 Monthly Active Contacts. You will be charged $12 per 100 MACs on Growth and $15 per 100 MACs on Advanced. This charge will be applied at the end of your billing cycle. On-demand Monthly Active Contacts are intended for temporary, seasonal usage spikes. If you require a permanent increase, upgrading your plan is more cost-effective.
Users sentiment
See the respond.io pricing page.
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respond.io has a free trial.
Big wins for small teams: Manage conversations across all channels collaboratively and achieve your business goals. Includes: Team & Custom Inboxes, Mobile App, Respond AI: AI Prompt, Respond AI: AI Assist, Basic Reports, Two-Factor Authentication (2FA), Growth Widgets.
For growth-oriented teams: Track marketing campaign engagement and maximize conversions with automation and AI. Includes everything in Starter, plus: Broadcasts, Workflows, Respond AI: AI Agent, Advanced Reports, Zapier & Make Integrations, Developer API.
For tech-savvy teams: Scale with advanced integrations, multiple workspaces and enhanced security. Includes everything in Growth, plus: Mask Phone Number & Email Address, Multiple Workspaces, HTTP Requests in Workflows, Incoming & Outgoing Webhooks, Single Sign-On (SSO), Custom Channels.
Tailored solutions for large teams: Double down on what works with unlimited users, more workspaces and higher API rate limits. Includes everything in Advanced, Plus: Unlimited Users, Higher limit of workspaces, Higher API rate limits.
respond.io alternatives
Verint MessagingSeamless messaging across channels. Automate, analyze, and improve engagement.Read more
respond.io FAQ
Respond.io is a business messaging platform that streamlines customer communication across various channels like WhatsApp, Facebook Messenger, and web chat. It allows businesses to automate conversations, manage customer interactions, and track team performance, ultimately boosting customer engagement and driving sales.
What is respond.io and what does respond.io do?
Respond.io is a business messaging platform that streamlines customer communication across various channels like WhatsApp, Facebook Messenger, and web chat. It allows businesses to automate conversations, manage customer interactions, and track team performance, ultimately boosting customer engagement and driving sales.
Respond.io offers robust product integrations, connecting seamlessly with popular tools like WhatsApp, Facebook Messenger, email, and various other business applications through its API and webhooks.
How does respond.io integrate with other tools?
Respond.io offers robust product integrations, connecting seamlessly with popular tools like WhatsApp, Facebook Messenger, email, and various other business applications through its API and webhooks.
Respond.io's main competitors include Front, Spur, and HubSpot Service Hub. These platforms offer similar features for managing customer communications across multiple channels, automating workflows, and providing customer support.
What the main competitors of respond.io?
Respond.io's main competitors include Front, Spur, and HubSpot Service Hub. These platforms offer similar features for managing customer communications across multiple channels, automating workflows, and providing customer support.
Respond.io is a legitimate platform. It enjoys positive reviews for its features and customer support, indicating its reliability for businesses seeking to streamline communication. However, researching and comparing it with alternatives is always recommended to ensure it aligns with your specific needs.
Is respond.io legit?
Respond.io is a legitimate platform. It enjoys positive reviews for its features and customer support, indicating its reliability for businesses seeking to streamline communication. However, researching and comparing it with alternatives is always recommended to ensure it aligns with your specific needs.
Respond.io offers paid plans starting at $79 per month for the Starter plan, $159 per month for the Growth plan, and $279 per month for the Advanced plan. The Enterprise plan has custom pricing based on your needs.
How much does respond.io cost?
Respond.io offers paid plans starting at $79 per month for the Starter plan, $159 per month for the Growth plan, and $279 per month for the Advanced plan. The Enterprise plan has custom pricing based on your needs.
Respond.io generally receives positive feedback for its customer service. Users highlight the quick response times and helpfulness of the support team, particularly praising their multilingual capabilities. However, some users have mentioned that wait times can be longer outside of business hours.
Is respond.io customer service good?
Respond.io generally receives positive feedback for its customer service. Users highlight the quick response times and helpfulness of the support team, particularly praising their multilingual capabilities. However, some users have mentioned that wait times can be longer outside of business hours.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.