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Desk365 description
Desk365 is a cloud-based helpdesk designed for businesses using Microsoft 365. It allows your team to manage customer and internal support requests from various channels like email and Microsoft Teams, all within one platform. Desk365 helps automate tasks, provides reporting tools, and aims to streamline your support process. It's particularly beneficial for teams already familiar with the Microsoft 365 environment.
Who is Desk365 best for
Desk365 is a cloud-based helpdesk designed for businesses using Microsoft 365. It streamlines support by managing customer and internal requests from various channels, including email and Microsoft Teams, within a single platform. Desk365 automates tasks and provides reporting tools, making it particularly useful for teams already familiar with the Microsoft 365 environment.
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Best for small to medium businesses using Microsoft 365.
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Suitable for Finance, Retail, Transportation & Logistics, and more.
Desk365 features
Supported Desk365 integrates workflows with email via automated ticket creation and a unified inbox. |
Supported Desk365 supports Azure Active Directory integration for user authentication through Microsoft 365. |
Supported Desk365 supports workflow automation with features like automated task assignments and escalation rules. |
Supported Desk365 provides robust ticketing functionality to manage customer issues efficiently. |
Supported Desk365 offers customizable reporting tools to identify trends and pinpoint issues. |
Supported Desk365 integrates with Microsoft Teams for enhanced communication and collaboration. |
Desk365 alternatives
Zendesk Support SuiteStreamlined customer service platform connecting conversations across channels.Read more
Dynamics 365 Customer ServiceEmpowers agents to deliver exceptional, unified customer experiences.Read more
Desk365 FAQ
Desk365 is a cloud-based helpdesk for Microsoft 365 users. It consolidates customer support requests from various channels, including email and Microsoft Teams, into a single platform. Desk365 automates tasks and provides reporting tools to streamline support processes, especially for businesses already within the Microsoft ecosystem.
What is Desk365 and what does Desk365 do?
Desk365 is a cloud-based helpdesk for Microsoft 365 users. It consolidates customer support requests from various channels, including email and Microsoft Teams, into a single platform. Desk365 automates tasks and provides reporting tools to streamline support processes, especially for businesses already within the Microsoft ecosystem.
Desk365 integrates seamlessly with core Microsoft 365 applications, including Email, Teams, and Azure Active Directory. This integration streamlines workflows by enabling features such as automated ticket creation from emails and enhanced team collaboration within the familiar Microsoft environment.
How does Desk365 integrate with other tools?
Desk365 integrates seamlessly with core Microsoft 365 applications, including Email, Teams, and Azure Active Directory. This integration streamlines workflows by enabling features such as automated ticket creation from emails and enhanced team collaboration within the familiar Microsoft environment.
Desk365's main competitors include Freshservice, LiveAgent, Freshworks Customer Service Suite (formerly Freshdesk), Helpdesk 365, TeamSupport, and WorkHub Tasks. These alternatives offer similar helpdesk and IT support solutions with varying features and integrations.
What the main competitors of Desk365?
Desk365's main competitors include Freshservice, LiveAgent, Freshworks Customer Service Suite (formerly Freshdesk), Helpdesk 365, TeamSupport, and WorkHub Tasks. These alternatives offer similar helpdesk and IT support solutions with varying features and integrations.
Yes, Desk365 is a legitimate helpdesk software. It integrates with Microsoft 365 and offers features like automated workflows and reporting tools. However, keep in mind that it's best suited for businesses already invested in the Microsoft ecosystem.
Is Desk365 legit?
Yes, Desk365 is a legitimate helpdesk software. It integrates with Microsoft 365 and offers features like automated workflows and reporting tools. However, keep in mind that it's best suited for businesses already invested in the Microsoft ecosystem.
Desk365 pricing is not publicly available. Contact Desk365 directly to obtain specific pricing information for their plans and add-ons to determine if the product is worth the investment for your needs.
How much does Desk365 cost?
Desk365 pricing is not publicly available. Contact Desk365 directly to obtain specific pricing information for their plans and add-ons to determine if the product is worth the investment for your needs.
Desk365's customer support receives overwhelmingly positive feedback. Users praise the support team's responsiveness, efficiency, and helpfulness in both implementation and ongoing use. Many users highlight how Desk365 readily incorporates user feedback and suggestions for product improvement.
Is Desk365 customer service good?
Desk365's customer support receives overwhelmingly positive feedback. Users praise the support team's responsiveness, efficiency, and helpfulness in both implementation and ongoing use. Many users highlight how Desk365 readily incorporates user feedback and suggestions for product improvement.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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