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Thread description
Thread is a help desk software designed for IT managed service providers (MSPs). It aims to replace the traditional ticketing system with a more modern, chat-based approach. Thread integrates with popular platforms like Slack and Microsoft Teams, enabling clients to communicate with their MSP directly through these channels. It also uses AI to streamline and automate tasks such as ticket triage, time entry, and providing information to clients. Thread's goal is to help MSPs increase efficiency, improve customer satisfaction, and ultimately increase profitability.
Who is Thread best for
Thread is an AI-powered help desk software designed for IT managed service providers (MSPs). It replaces traditional ticketing systems with a modern, chat-based approach, integrating with platforms like Slack and Microsoft Teams. Thread automates tasks like ticket triage and time entry, enabling MSPs to improve efficiency and customer satisfaction.
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Ideal for medium-sized businesses (101-1000 employees) and a good fit for large enterprises (1001+ employees).
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Best fit for IT Managed Service Providers (MSPs) looking to streamline operations and enhance customer interactions.
Thread features
Supported Thread uses conversational AI to automate ticket triage, gathering necessary information from the customer before escalating to a technician. |
Supported Thread integrates with Microsoft 365, allowing easy synchronization and data transfer. |
Supported Thread's Magic Agents use conversational AI to gather information from customers through various channels. |
Supported Thread automates common helpdesk tasks, allowing the team to focus on larger issues and strategic projects. |
Supported Thread automates onboarding tasks, making the process smoother and more efficient for new hires. |
Thread pricing
See the Thread pricing page.
Includes 15 customer environments, Teams, Slack, Desktop, and Web Chat integration, unlimited workflows, Magic AI, fully-automated triage, and month-to-month subscription.
Includes 100+ customer environments, Teams, Slack, Desktop, and Web Chat integration, unlimited workflows, Magic AI, fully-automated triage, premier support, and month-to-month subscription.
Thread alternatives
Dynamics 365 Customer ServiceEmpowers agents to deliver exceptional, unified customer experiences.Read more
HubSpot Service HubCustomer service platform connecting teams, automating tasks, and improving satisfaction.Read more
Thread FAQ
Thread is an AI-powered help desk software designed for IT managed service providers (MSPs). It replaces traditional ticketing systems with a modern, chat-based approach, integrating with platforms like Slack and Microsoft Teams. Thread automates tasks like ticket triage and time entry, boosting MSP efficiency and customer satisfaction.
What is Thread and what does Thread do?
Thread is an AI-powered help desk software designed for IT managed service providers (MSPs). It replaces traditional ticketing systems with a modern, chat-based approach, integrating with platforms like Slack and Microsoft Teams. Thread automates tasks like ticket triage and time entry, boosting MSP efficiency and customer satisfaction.
Thread integrates with popular communication platforms like Slack and Microsoft Teams, enabling seamless client interaction. It also integrates with Microsoft 365 for streamlined data synchronization and transfer. These integrations enhance communication and efficiency for IT managed service providers.
How does Thread integrate with other tools?
Thread integrates with popular communication platforms like Slack and Microsoft Teams, enabling seamless client interaction. It also integrates with Microsoft 365 for streamlined data synchronization and transfer. These integrations enhance communication and efficiency for IT managed service providers.
Top alternatives to Thread include DeskDay, Neo, and Vertask. These competitors offer similar features like chat-based ticketing, AI-powered automation, and integrations for streamlined workflows within IT service desks and for managed service providers.
What the main competitors of Thread?
Top alternatives to Thread include DeskDay, Neo, and Vertask. These competitors offer similar features like chat-based ticketing, AI-powered automation, and integrations for streamlined workflows within IT service desks and for managed service providers.
Thread appears legitimate, boasting a 4.5-star rating on G2 and offering features like AI-driven ticket triage and automation. Its focus on a modern, chat-based approach to IT support may improve efficiency and customer satisfaction for MSPs.
Is Thread legit?
Thread appears legitimate, boasting a 4.5-star rating on G2 and offering features like AI-driven ticket triage and automation. Its focus on a modern, chat-based approach to IT support may improve efficiency and customer satisfaction for MSPs.
Thread costs $585 for the Scale plan (15 customer environments) and custom pricing for the Enterprise plan (100+ customer environments). Is Thread worth it? The product pricing scales with your business, making it a potentially valuable tool for growing MSPs.
How much does Thread cost?
Thread costs $585 for the Scale plan (15 customer environments) and custom pricing for the Enterprise plan (100+ customer environments). Is Thread worth it? The product pricing scales with your business, making it a potentially valuable tool for growing MSPs.
There are no reviews available to assess Thread's customer service. Therefore, I cannot determine if their customer service is good or not.
Is Thread customer service good?
There are no reviews available to assess Thread's customer service. Therefore, I cannot determine if their customer service is good or not.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.