Last updated on
Company health
Ratings
Dovetail description
Dovetail is a cloud-based software designed for HR departments in large businesses. It helps manage employee requests and questions with tools for tracking, automation, knowledge bases, and reporting. This allows HR teams to streamline their operations, improve response times, and better serve employees. Dovetail emphasizes user-friendliness and data security.
Who is Dovetail best for
Dovetail is a user-friendly, cloud-based HR software designed for large businesses. It streamlines employee requests and questions through tracking, automation, knowledge bases, and robust reporting. Users praise its clean interface and helpful customer support, while some note occasional performance issues and limited integrations. Dovetail is ideal for large enterprises looking to improve HR service delivery and employee experience.
-
Best fit for medium to large businesses (101+ employees) seeking to streamline HR operations.
-
Particularly well-suited for Software, IT & Telecommunications, but also applicable to various industries like Healthcare, Finance, and E-commerce.
Dovetail features
Supported Provides features such as a welcome page, instant knowledge search, articles, guides, infographics, videos, live chat, AI bots, case tracking, feedback, and HR policies. |
Supported Offers instant knowledge search capabilities and access to relevant articles and guides. |
Supported Includes features like case creation, tracking, escalation, email and note integration, templates, audit timelines, SLA management, and workflow automation. |
Supported Includes standard reports and dashboards, as well as capabilities for designing custom reports and exporting data. |
Supported Offers live chat with AI bots and uses generative AI to automate HR service delivery. |
Supported Supports email-to-case functionality, automated replies, and email parsing. |
Supported Includes a content editor, workflow automation, employee feedback mechanisms, and an audit trail. |
Dovetail reviews
We've summarised 57 Dovetail reviews (Dovetail GetApp reviews, Dovetail Capterra reviews and Dovetail G2 reviews) and summarised the main points below.
- Easy tagging and transcript creation.
- Excellent for organizing and sharing research.
- Clean and user-friendly interface.
- Robust reporting tools.
- Helpful customer support.
- Difficult search functionality for stakeholders.
- Limited customization for presentations.
- Occasional glitches and performance issues (slow loading times).
- Limited integrations (e.g., HubSpot, Figma, Miro).
- Overwhelming interface when dealing with numerous insights.
Dovetail pricing
The commentary is based on 2 reviews from Dovetail Capterra reviews and Dovetail GetApp reviews.
Dovetail offers a free plan and a 7-day free trial for the Professional plan. There is a yearly discount available on the Professional plan. Enterprise can only be paid yearly. All prices are exclusive of tax.
See the Dovetail pricing page.
-
Dovetail has a free plan.
-
Dovetail has a free trial.
Automatically uncover insights in your customer calls and interviews. Share effortlessly with your team. Includes automatic summarization, highlights key moments, and auto tags highlights. Offers 1 project, unlimited transcription, integrations, and file uploads.
Instantly discover insights across all your customer touch points like calls, surveys and support channels. Includes global semantic search, thematic classification, and auto creates insights. Offers unlimited projects, channels, and viewers.
Scale insights org-wide with Enterprise-grade features, access controls, and standardization. Includes chat with your data in Slack, automated insights digests, and video, audio, and text redaction.
Dovetail alternatives
Dovetail FAQ
Dovetail is a cloud-based HR software for large businesses. It streamlines HR operations by managing employee requests, automating workflows, and providing a knowledge base. This improves response times and enhances employee experience through a user-friendly interface and robust reporting tools.
What is Dovetail and what does Dovetail do?
Dovetail is a cloud-based HR software for large businesses. It streamlines HR operations by managing employee requests, automating workflows, and providing a knowledge base. This improves response times and enhances employee experience through a user-friendly interface and robust reporting tools.
Dovetail integrates with various tools, including Slack, Microsoft Teams, and email platforms. However, some users have noted limited integrations with tools like HubSpot, Figma, and Miro. They desire more robust integration options.
How does Dovetail integrate with other tools?
Dovetail integrates with various tools, including Slack, Microsoft Teams, and email platforms. However, some users have noted limited integrations with tools like HubSpot, Figma, and Miro. They desire more robust integration options.
Dovetail's main competitors include ClickUp for work management, Humaans and UbiHRM for HR management, Cycle App for feedback analysis, and Coda for collaborative workspaces. These alternatives offer similar functionalities like workflow automation and knowledge management.
What the main competitors of Dovetail?
Dovetail's main competitors include ClickUp for work management, Humaans and UbiHRM for HR management, Cycle App for feedback analysis, and Coda for collaborative workspaces. These alternatives offer similar functionalities like workflow automation and knowledge management.
Dovetail is a legitimate software solution. User reviews highlight its ease of use and robust reporting tools. However, some users mention difficulties with search functionality and limited integrations. Dovetail appears safe and suitable for large businesses seeking to streamline HR processes.
Is Dovetail legit?
Dovetail is a legitimate software solution. User reviews highlight its ease of use and robust reporting tools. However, some users mention difficulties with search functionality and limited integrations. Dovetail appears safe and suitable for large businesses seeking to streamline HR processes.
Dovetail doesn't publicly share their pricing. Contact their sales team to get a customized quote based on your needs. Consider factors like the number of users and desired features to assess if the product's worth it for your situation.
How much does Dovetail cost?
Dovetail doesn't publicly share their pricing. Contact their sales team to get a customized quote based on your needs. Consider factors like the number of users and desired features to assess if the product's worth it for your situation.
Dovetail's customer service receives negative feedback. Users report unhelpful support, "worthless help articles," and a "salesy website with no substance" after purchase. Difficulties using charts and data visualizations are also mentioned.
Is Dovetail customer service good?
Dovetail's customer service receives negative feedback. Users report unhelpful support, "worthless help articles," and a "salesy website with no substance" after purchase. Difficulties using charts and data visualizations are also mentioned.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.