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Siit description
Siit is an internal help desk software designed for mid-sized to large companies. It allows HR, IT, and Operations teams to manage employee requests from a single platform. Siit helps automate support tasks, streamline workflows, and improve employee communication through integrations with popular tools like Slack and Microsoft Teams. The platform aims to increase efficiency, reduce workload, and enhance the employee experience. Siit offers a free trial for companies interested in testing its features.
Who is Siit best for
Siit is a help desk solution designed for mid-sized to large companies to manage internal employee requests. It centralizes HR, IT, and Operations requests, automates support tasks, and integrates with tools like Slack. Users praise its streamlined request management, AI-powered chatbot, and user-friendly interface. However, some users mention limited third-party integrations and occasional delays for complex issues requiring manual intervention.
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Ideal for medium to large businesses (101+ employees) seeking to streamline internal support.
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Suitable for businesses across all industries looking to improve internal support and employee experience.
Siit features
Supported Siit aggregates all internal requests into a single platform, providing a unified view for efficient management and resolution. |
Supported Siit offers automated request routing to ensure requests are directed to the appropriate teams or individuals for faster processing. |
Supported Siit streamlines communication by keeping all request-related discussions within a dedicated thread. |
Supported Siit integrates with knowledge bases to offer instant solutions and reduce repetitive questions. |
Supported Siit integrates with existing tools like Slack or Okta, centralizing communication and authentication. |
Supported Siit offers performance and SLA tracking to help measure efficiency and identify areas for improvement. |
Supported Siit uses AI to automate responses to common employee questions, freeing up support staff. |
Siit reviews
We've summarised 25 Siit reviews (Siit G2 reviews) and summarised the main points below.
- Easy integration with Slack and Microsoft Teams for streamlined request management.
- AI-powered chatbot provides quick and accurate responses, often resolving issues automatically.
- Centralizes support requests, improving efficiency and response times.
- User-friendly interface and intuitive design make it easy to use.
- Improves employee satisfaction by simplifying support processes and providing prompt assistance.
- Limited integrations with other platforms like Google Drive, Confluence, Silae, and Microsoft Dynamics.
- Requires a stable internet connection, which can be a drawback for some users.
- Some complex issues require manual intervention, which can cause delays in response times.
- Further customization and advanced reporting features would be beneficial.
Siit pricing
See the Siit pricing page.
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Siit has a free trial.
A flexible conversational request management solution that’s easy to set up, integrate and manage. Key features include: Conversational Request Management, Email, Slack, Microsoft Teams, Service Catalog, Approvals, Knowledge Base Integrations.
Everything in Essentials plan, plus: Service Forms, Conversation Ratings, Request Workflows, People Workflows, Asset & Saas Management, 100+ Integrations (HRIS, MDM, Ticketing...), Reports & Analytics
Everything in Standard plan, plus: AI Triage, AI Smart Article suggestion, AI Answer suggestions, SLA, Alerts, Saas & Asset Discovery, Audit Logs, Custom Reports & Analytics
PRO Plan, Plus: Unlimited AI, Tailored and custom contract
Siit alternatives
Siit FAQ
Siit is an internal help desk software for mid-sized to large companies. It centralizes and automates employee requests for HR, IT, and Operations, integrating with tools like Slack. Siit improves efficiency, communication, and the employee experience through automated workflows and AI-powered responses. A free trial is available.
What is Siit and what does Siit do?
Siit is an internal help desk software for mid-sized to large companies. It centralizes and automates employee requests for HR, IT, and Operations, integrating with tools like Slack. Siit improves efficiency, communication, and the employee experience through automated workflows and AI-powered responses. A free trial is available.
Siit integrates with popular communication and collaboration tools like Slack and Microsoft Teams, centralizing communication and streamlining workflows. It also offers integrations with Okta for authentication. However, some users note limited integrations with other platforms.
How does Siit integrate with other tools?
Siit integrates with popular communication and collaboration tools like Slack and Microsoft Teams, centralizing communication and streamlining workflows. It also offers integrations with Okta for authentication. However, some users note limited integrations with other platforms.
Alternatives to Siit include Rippling for comprehensive employee management, SysAid for IT service management, and ClickUp for overall work management. ChangeEngine focuses on employee experience, while GrooveHQ offers help desk solutions, and LutherOne specializes in employee engagement.
What the main competitors of Siit?
Alternatives to Siit include Rippling for comprehensive employee management, SysAid for IT service management, and ClickUp for overall work management. ChangeEngine focuses on employee experience, while GrooveHQ offers help desk solutions, and LutherOne specializes in employee engagement.
Yes, Siit is a legitimate internal help desk software. G2 reviews rate it 5/5 stars, praising its ease of use, AI-powered chatbot, and centralized support. However, note the limited third-party integrations if your workflows rely on platforms like Google Drive.
Is Siit legit?
Yes, Siit is a legitimate internal help desk software. G2 reviews rate it 5/5 stars, praising its ease of use, AI-powered chatbot, and centralized support. However, note the limited third-party integrations if your workflows rely on platforms like Google Drive.
Siit's pricing starts at $23/admin/month (Essentials) and goes up to $89/admin/month (Pro), billed annually. A custom plan with tailored pricing is also available for enterprise needs. Siit offers a free trial, but not a free plan. Is Siit worth it? It depends on your organization's needs and budget.
How much does Siit cost?
Siit's pricing starts at $23/admin/month (Essentials) and goes up to $89/admin/month (Pro), billed annually. A custom plan with tailored pricing is also available for enterprise needs. Siit offers a free trial, but not a free plan. Is Siit worth it? It depends on your organization's needs and budget.
Siit's customer service receives overwhelmingly positive feedback. Users praise the helpful and responsive support team, particularly during implementation. While some mention occasional delays for complex issues, the overall sentiment highlights Siit's commitment to customer satisfaction.
Is Siit customer service good?
Siit's customer service receives overwhelmingly positive feedback. Users praise the helpful and responsive support team, particularly during implementation. While some mention occasional delays for complex issues, the overall sentiment highlights Siit's commitment to customer satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.