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Dynamics 365 Sales description
Dynamics 365 Sales is a customer relationship management (CRM) tool that helps businesses improve sales team performance and marketing effectiveness. It provides insights from data analysis and tracks customer interactions to manage marketing campaigns. It can be used in the cloud, hosted on your company's servers, or a combination of both. Dynamics 365 Sales aims to help businesses improve customer satisfaction, which can lead to increased profits.
Who is Dynamics 365 Sales best for
Dynamics 365 Sales is a CRM designed to boost sales team performance and marketing effectiveness. Users praise its robust customization and seamless Microsoft integrations, enabling comprehensive sales process management and insightful reporting. However, some users report slow performance and a complex interface. Best suited for sales-driven businesses of all sizes, particularly in technology, manufacturing, professional services, and finance, aiming to enhance efficiency and drive revenue growth.
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Ideal for small, medium, and large businesses seeking improved sales efficiency and revenue growth.
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A good fit for various sectors, including technology, manufacturing, professional services, and finance but not legal, energy, or agriculture.
Dynamics 365 Sales features
Supported Dynamics 365 Sales supports managing accounts, contacts, deals, and activities. |
Supported Dynamics 365 Sales forecasts revenue based on pipeline, deal stage, and historical data analysis. |
Supported Dynamics 365 Sales supports contact management, activity tracking, and communication logging. |
Supported Dynamics 365 Sales supports opportunity management and tracking. |
Supported Dynamics 365 Sales integrates with other tools and systems. |
Supported Dynamics 365 Sales manages the sales cycle from lead to close, including opportunity tracking, pipeline management, and forecasting. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Dynamics 365 Sales reviews
We've summarised 1590 Dynamics 365 Sales reviews (Dynamics 365 Sales G2 reviews) and summarised the main points below.
- Robust customization options allow tailoring the system to specific business needs.
- Seamless integration with other Microsoft products, particularly Outlook and Office 365.
- Comprehensive sales process management, from lead to invoice.
- Powerful reporting and analytics capabilities provide valuable business insights.
- The ability to track customer interactions and maintain a 360-degree view of client activities.
- Slow performance and lagging issues are frequently reported.
- The mobile app experience is subpar, with users citing slow loading times and limited functionality.
- Complex and cumbersome user interface, especially for reporting and customization.
- High cost and licensing fees are a significant barrier for smaller businesses.
- Difficult integration with non-Microsoft products and services.
Dynamics 365 Sales pricing
The commentary is based on 58 reviews from Dynamics 365 Sales G2 reviews.
Dynamics 365 Sales's pricing is a common concern. Some reviewers find it expensive, especially for smaller businesses, while others consider it cost-effective and a good value compared to competitors like Salesforce. Several mention implementation costs and the potential need for consultants, adding to the overall expense.
Users sentiment
Dynamics 365 Sales alternatives
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Dynamics 365 Sales FAQ
Dynamics 365 Sales is a CRM tool that empowers sales teams with data-driven insights and automation. It streamlines sales processes, manages customer interactions, and offers robust reporting capabilities, helping businesses close deals faster and boost revenue. However, some users find it complex and expensive.
What is Dynamics 365 Sales and what does Dynamics 365 Sales do?
Dynamics 365 Sales is a CRM tool that empowers sales teams with data-driven insights and automation. It streamlines sales processes, manages customer interactions, and offers robust reporting capabilities, helping businesses close deals faster and boost revenue. However, some users find it complex and expensive.
Dynamics 365 Sales integrates seamlessly with other Microsoft products like Outlook and Office 365. It also offers integrations with other tools and systems, though users report difficulties integrating with non-Microsoft products.
How does Dynamics 365 Sales integrate with other tools?
Dynamics 365 Sales integrates seamlessly with other Microsoft products like Outlook and Office 365. It also offers integrations with other tools and systems, though users report difficulties integrating with non-Microsoft products.
Top Dynamics 365 Sales competitors include Pipeliner CRM, Pipedrive, and Salesforce Sales Cloud. These alternatives offer similar CRM functionalities, such as sales forecasting, contact management, and opportunity tracking. Exploring these options can help businesses find the best fit for their specific needs and budget.
What the main competitors of Dynamics 365 Sales?
Top Dynamics 365 Sales competitors include Pipeliner CRM, Pipedrive, and Salesforce Sales Cloud. These alternatives offer similar CRM functionalities, such as sales forecasting, contact management, and opportunity tracking. Exploring these options can help businesses find the best fit for their specific needs and budget.
Yes, Dynamics 365 Sales is a legitimate CRM software offered by Microsoft. It's a popular choice for businesses seeking to manage customer interactions and boost sales, though some users find it pricey and complex. It integrates seamlessly with other Microsoft products.
Is Dynamics 365 Sales legit?
Yes, Dynamics 365 Sales is a legitimate CRM software offered by Microsoft. It's a popular choice for businesses seeking to manage customer interactions and boost sales, though some users find it pricey and complex. It integrates seamlessly with other Microsoft products.
Dynamics 365 Sales pricing starts at $65 per user/month for the Sales Professional plan. The Sales Enterprise plan is $95 per user/month. Information on additional add-on product pricing isn't publicly available.
How much does Dynamics 365 Sales cost?
Dynamics 365 Sales pricing starts at $65 per user/month for the Sales Professional plan. The Sales Enterprise plan is $95 per user/month. Information on additional add-on product pricing isn't publicly available.
Customer reviews on Dynamics 365 Sales's customer service are mixed. Some users praise the helpful and responsive support, while others express frustration with slow response times, ineffective solutions, and difficulties reaching support.
Is Dynamics 365 Sales customer service good?
Customer reviews on Dynamics 365 Sales's customer service are mixed. Some users praise the helpful and responsive support, while others express frustration with slow response times, ineffective solutions, and difficulties reaching support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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