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Forwarder for Zendesk description
Forwarder for Zendesk is a software tool that helps you analyze your customer support data within Zendesk. It offers data visualization and dashboarding features, allowing you to create reports and gain insights from your Zendesk information. This helps businesses track key metrics, identify trends, and improve their customer service operations.
Who is Forwarder for Zendesk best for
Forwarder for Zendesk is ideal for businesses using Zendesk who want better data analysis, visualization, and reporting. Based on user reviews, Forwarder for Zendesk is easy to use, convenient, and excellent for customer support and communication. We find that users appreciate its ability to track tickets, monitor statuses, and save time with useful macros.
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Perfect for mid-sized businesses (101-1000 employees) seeking better Zendesk data insights, improved customer service, and streamlined operations.
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In our experience, Forwarder for Zendesk is a particularly good fit for the fast-paced Software, IT, and Telecommunications sectors.
Forwarder for Zendesk features
Supported Forwarding Zendesk Tickets to External Email: Forward Zendesk tickets to external emails by entering the recipient's email address within the app interface in the ticket view and selecting comments to include in the forwarded message. The forwarded email will contain the selected comments from the Zendesk ticket. This allows seamless communication with individuals outside the Zendesk system while keeping a record of the interaction within the support ticket. |
Supported Receiving Replies as Internal Comments: Receive replies to forwarded emails back into the original Zendesk ticket as internal comments, ensuring all communication related to the ticket is centralized and accessible within the Zendesk platform. This maintains a complete history of the interaction, simplifying follow-up and resolution. |
Supported Selective Comment Forwarding: Choose which comments to include in the forwarded email, allowing control over the information shared externally. Users can select specific comments relevant to the recipient, preventing unnecessary information overload. |
Supported Easy Integration with Zendesk: The Forwarder app integrates seamlessly with Zendesk, requiring minimal setup. After installation, users can start forwarding tickets directly from the ticket interface without complex configurations. |
Supported Centralized Communication Management: Forwarder helps streamline communication by centralizing all email interactions within the Zendesk ticket, eliminating the need to switch between different platforms for managing communications. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Forwarder for Zendesk reviews
We've summarised 32 Forwarder for Zendesk reviews (Forwarder for Zendesk G2 reviews) and summarised the main points below.
- Easy to use and convenient.
- Excellent for customer support and communication.
- Helps track tickets and monitor their statuses.
- Useful macros save time typing emails.
- Allows for internal notes and tracking communication history.
- Emails can be slow to reflect from the seller.
- Difficult to manually assign tickets when it re-assigns itself.
- Can be slow when there are many tickets to solve.
- Limited data insights and visualization options.
- No option to unsend or edit a sent email.
Forwarder for Zendesk pricing
The commentary is based on 8 reviews from Forwarder for Zendesk G2 reviews.
We find that users generally consider Forwarder for Zendesk's pricing to be a significant factor. While the free trial is appreciated, the ongoing subscription cost is a concern, especially for smaller businesses and startups. Some users wish for more competitive pricing options.
Users sentiment
Forwarder for Zendesk alternatives
Knots Ticket ParserAutomates Zendesk ticket info extraction, saving time and boosting efficiency.Read more
Forwarder for Zendesk FAQ
Forwarder for Zendesk helps you communicate outside your Zendesk support system while keeping all communication centralized. It allows you to forward Zendesk tickets to external emails, receive replies as internal comments, and selectively forward comments. It's easy to integrate with Zendesk but has limitations with data insights.
What is Forwarder for Zendesk and what does Forwarder for Zendesk do?
Forwarder for Zendesk helps you communicate outside your Zendesk support system while keeping all communication centralized. It allows you to forward Zendesk tickets to external emails, receive replies as internal comments, and selectively forward comments. It's easy to integrate with Zendesk but has limitations with data insights.
Forwarder for Zendesk seamlessly integrates with, well, Zendesk. It operates within the Zendesk interface, allowing direct forwarding of tickets and internal logging of email replies. We find that it centralizes communication without requiring complex configurations or external platforms.
How does Forwarder for Zendesk integrate with other tools?
Forwarder for Zendesk seamlessly integrates with, well, Zendesk. It operates within the Zendesk interface, allowing direct forwarding of tickets and internal logging of email replies. We find that it centralizes communication without requiring complex configurations or external platforms.
We find that Front, Knots Ticket Parser, Birdeye, Decagon, and Gorgias are the main competitors for Forwarder for Zendesk. They offer similar functionalities, such as shared inboxes, automated ticket management, and centralized communication platforms.
What the main competitors of Forwarder for Zendesk?
We find that Front, Knots Ticket Parser, Birdeye, Decagon, and Gorgias are the main competitors for Forwarder for Zendesk. They offer similar functionalities, such as shared inboxes, automated ticket management, and centralized communication platforms.
Forwarder for Zendesk seems legitimate based on user reviews and its integration with Zendesk. However, we noticed some negative feedback regarding performance and reliability. Consider exploring alternatives if these factors are critical for your business.
Is Forwarder for Zendesk legit?
Forwarder for Zendesk seems legitimate based on user reviews and its integration with Zendesk. However, we noticed some negative feedback regarding performance and reliability. Consider exploring alternatives if these factors are critical for your business.
I'm sorry, but pricing information for Forwarder for Zendesk is not available at this time. Contact the vendor directly to obtain current pricing details.
How much does Forwarder for Zendesk cost?
I'm sorry, but pricing information for Forwarder for Zendesk is not available at this time. Contact the vendor directly to obtain current pricing details.
Based on user reviews, Forwarder for Zendesk seems generally well-received for its ease of use and helpfulness in customer support. However, some users have mentioned the need for improvements in customer support and pricing. We find that it appears to be a useful tool for managing customer interactions.
Is Forwarder for Zendesk customer service good?
Based on user reviews, Forwarder for Zendesk seems generally well-received for its ease of use and helpfulness in customer support. However, some users have mentioned the need for improvements in customer support and pricing. We find that it appears to be a useful tool for managing customer interactions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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