Last updated on
Company health
Ratings
GrubHub description
Grubhub is a platform for ordering food from restaurants. Individuals can use it to order delivery or pickup from local restaurants. Grubhub also offers a service for businesses to manage large food orders, track deliveries, and simplify billing.
Who is GrubHub best for
Grubhub is a versatile food ordering platform perfect for busy individuals and businesses seeking convenient meal solutions. Users love the diverse restaurant selection and user-friendly interface. However, some have reported issues with delivery accuracy, delays, and high fees. Grubhub offers helpful customer service and order tracking to enhance the user experience.
-
Best for small, medium, and enterprise businesses.
-
Ideal for restaurants, hospitality, retail, and other consumer-facing businesses.
GrubHub features
Supported GrubHub supports delivery tracking with real-time updates and, in some areas, map tracking. |
Supported GrubHub allows restaurants to create, edit, and manage menus digitally, including items, descriptions, prices, and availability. |
Supported GrubHub allows customers to order online via website or app. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
GrubHub reviews
We've summarised 300 GrubHub reviews (GrubHub GetApp reviews, GrubHub TrustPilot reviews, GrubHub Capterra reviews and GrubHub G2 reviews) and summarised the main points below.
- Wide variety of restaurant choices and cuisines available.
- User-friendly app and website, easy to navigate and place orders.
- Convenient ordering, especially for busy individuals and office lunches.
- Helpful customer service, responsive to issues and often provides refunds or credits.
- Order tracking and delivery updates keep users informed about their order status.
- Inaccurate delivery addresses and drivers failing to follow instructions lead to wrong deliveries.
- Delayed deliveries, sometimes exceeding original estimations by hours, resulting in cold food.
- High and excessive fees, including service fees, delivery charges, and automatic tips, significantly increasing the total cost.
- Inconsistent driver quality, with some drivers being rude or unhelpful.
- Limited restaurant selection compared to competitors in some areas.
GrubHub pricing
The commentary is based on 20 reviews from GrubHub Capterra reviews and GrubHub G2 reviews.
GrubHub offers convenient food delivery, but many reviewers find it pricey, especially without a subscription. High fees and markups are frequently mentioned concerns, impacting affordability. While some appreciate deals and free delivery through Amazon Prime, the overall cost remains a significant factor for many.
Users sentiment
GrubHub alternatives
Delivery Hero for RestaurantsOnline ordering, delivery management, and growth tools for restaurants.Read more
On Demand Food Delivery App DevelopmentConnects restaurants, drivers, and hungry customers for easy ordering.Read more
GrubHub FAQ
Grubhub is a food ordering and delivery platform connecting diners with local restaurants. It offers online ordering via website and mobile app, delivery tracking, and menu management for restaurants. Grubhub also provides solutions for businesses to manage large catering orders.
What is GrubHub and what does GrubHub do?
Grubhub is a food ordering and delivery platform connecting diners with local restaurants. It offers online ordering via website and mobile app, delivery tracking, and menu management for restaurants. Grubhub also provides solutions for businesses to manage large catering orders.
Grubhub integrates with various POS systems, streamlining order management and delivery processes. It also works with other business tools to simplify accounting, inventory management, and other operational tasks. However, specific integrations aren't detailed in the provided data.
How does GrubHub integrate with other tools?
Grubhub integrates with various POS systems, streamlining order management and delivery processes. It also works with other business tools to simplify accounting, inventory management, and other operational tasks. However, specific integrations aren't detailed in the provided data.
Grubhub's main competitors include DoorDash, Uber Eats, Postmates, and Seamless. These platforms offer similar food delivery services, connecting customers with local restaurants for convenient online ordering and delivery.
What the main competitors of GrubHub?
Grubhub's main competitors include DoorDash, Uber Eats, Postmates, and Seamless. These platforms offer similar food delivery services, connecting customers with local restaurants for convenient online ordering and delivery.
Yes, GrubHub is a legitimate platform for ordering food delivery and pickup. It offers a user-friendly experience with a wide restaurant selection. However, be aware of potential issues like high fees, delayed deliveries, and occasional driver problems. For food delivery safety, ensure accurate delivery information and promptly report any concerns to GrubHub customer service.
Is GrubHub legit?
Yes, GrubHub is a legitimate platform for ordering food delivery and pickup. It offers a user-friendly experience with a wide restaurant selection. However, be aware of potential issues like high fees, delayed deliveries, and occasional driver problems. For food delivery safety, ensure accurate delivery information and promptly report any concerns to GrubHub customer service.
Grubhub's pricing for diners isn't fixed. It depends on factors like restaurant menu prices, delivery distance, and applicable fees. There's no set monthly or annual cost for using Grubhub.
How much does GrubHub cost?
Grubhub's pricing for diners isn't fixed. It depends on factors like restaurant menu prices, delivery distance, and applicable fees. There's no set monthly or annual cost for using Grubhub.
GrubHub's customer service receives mixed reviews. While some users describe it as helpful and responsive, others have experienced long wait times and unhelpful representatives. Inconsistent driver quality and issues with incorrect orders are also common complaints.
Is GrubHub customer service good?
GrubHub's customer service receives mixed reviews. While some users describe it as helpful and responsive, others have experienced long wait times and unhelpful representatives. Inconsistent driver quality and issues with incorrect orders are also common complaints.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.