Last updated on
Company health
Ratings
HaloPSA description
HaloPSA is an all-in-one business management software designed for companies that provide IT services to other businesses. It helps manage everything from client requests and billing to project tracking and staff scheduling. HaloPSA aims to streamline operations, improve efficiency, and provide a clear picture of business performance through detailed reporting and automation. This allows your company to focus on providing excellent service to your clients without juggling multiple tools and spreadsheets.
Who is HaloPSA best for
HaloPSA is an all-in-one business management platform ideal for IT service providers looking to streamline operations. Users praise its customizability, integrations, and modern interface. However, some find the initial setup complex and the documentation lacking. It's highly rated on Glassdoor (5/5 stars).
-
Best for small to medium-sized IT service providers (1-1000 employees), but suitable for all sizes.
-
Excellent fit for software, IT, and telecommunications companies.
HaloPSA features
Supported HaloPSA supports tasks, dependencies, and subtasks (using to-do lists). |
Supported HaloPSA supports client relationship management with features for tracking interactions and managing contracts. |
Supported HaloPSA supports project management, timelines, and team collaboration. |
Supported Billable time tracking is supported, allowing for accurate client invoicing. |
HaloPSA reviews
We've summarised 49 HaloPSA reviews (HaloPSA Capterra reviews and HaloPSA G2 reviews) and summarised the main points below.
- Highly customizable, allowing tailoring to specific business needs.
- Excellent and responsive customer support.
- Integrates well with various systems, including Quickbooks/Xero and RMM tools.
- Modern and intuitive user interface, especially the web application.
- Frequent updates and continuous improvement of the platform with new features and integrations.
- Documentation can be outdated and not comprehensive, especially for newer features.
- Initial setup and configuration can be complex and time-consuming due to the high level of customization.
- Some features are still only available in the legacy Windows application.
- Limited knowledge base articles with only basic information from Halo itself.
- Reporting can be difficult, requiring SQL skills for custom reports.
HaloPSA pricing
The commentary is based on 2 reviews from HaloPSA Capterra reviews and HaloPSA G2 reviews.
HaloPSA offers all-in-one PSA software with no locked-away features or upgrade fees. All features are included as standard.
Users sentiment
See the HaloPSA pricing page.
All features included. Minimum of 5 users required.
HaloPSA alternatives
HaloPSA FAQ
HaloPSA is a comprehensive business management platform for IT service providers. It streamlines operations, automates tasks like billing and scheduling, and offers robust reporting features. HaloPSA helps MSPs enhance efficiency, improve client management, and gain a clear overview of business performance.
What is HaloPSA and what does HaloPSA do?
HaloPSA is a comprehensive business management platform for IT service providers. It streamlines operations, automates tasks like billing and scheduling, and offers robust reporting features. HaloPSA helps MSPs enhance efficiency, improve client management, and gain a clear overview of business performance.
HaloPSA integrates with various systems, including popular accounting software like QuickBooks and Xero, and Remote Monitoring and Management (RMM) tools. This allows for streamlined workflows and efficient data exchange between different platforms.
How does HaloPSA integrate with other tools?
HaloPSA integrates with various systems, including popular accounting software like QuickBooks and Xero, and Remote Monitoring and Management (RMM) tools. This allows for streamlined workflows and efficient data exchange between different platforms.
Top alternatives to HaloPSA include Kaseya BMS, N-able MSP Manager, and Cloud Coach, especially for IT service providers and MSPs. Other options like Trello and Furious offer broader business management functionalities for various service-based companies.
What the main competitors of HaloPSA?
Top alternatives to HaloPSA include Kaseya BMS, N-able MSP Manager, and Cloud Coach, especially for IT service providers and MSPs. Other options like Trello and Furious offer broader business management functionalities for various service-based companies.
Yes, HaloPSA is a legitimate software solution. It's well-regarded for its customizability and responsive customer support, particularly among IT service providers. However, be aware of the potentially complex setup and outdated documentation.
Is HaloPSA legit?
Yes, HaloPSA is a legitimate software solution. It's well-regarded for its customizability and responsive customer support, particularly among IT service providers. However, be aware of the potentially complex setup and outdated documentation.
I cannot find pricing information for HaloPSA. Contact the vendor directly to obtain a quote and determine if HaloPSA's product pricing aligns with your budget.
How much does HaloPSA cost?
I cannot find pricing information for HaloPSA. Contact the vendor directly to obtain a quote and determine if HaloPSA's product pricing aligns with your budget.
Customer reviews highlight HaloPSA's excellent and responsive customer support as a major advantage. Users particularly appreciate the helpfulness of the support team during onboarding and ongoing use. However, some find the documentation could be more comprehensive.
Is HaloPSA customer service good?
Customer reviews highlight HaloPSA's excellent and responsive customer support as a major advantage. Users particularly appreciate the helpfulness of the support team during onboarding and ongoing use. However, some find the documentation could be more comprehensive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.