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DeskDay description
DeskDay is a cloud-based service desk software designed for Managed Service Providers (MSPs). It offers a suite of tools to manage IT support, projects, billing, and customer communication. DeskDay's focus is on providing a modern, chat-based experience for both technicians and end-users, aiming for faster resolution times and increased efficiency. It includes features like chat-based ticketing, integrated project management, time tracking, and reporting tools, aiming to centralize operations and reduce the need for multiple software solutions.
Who is DeskDay best for
DeskDay is a cloud-based service desk software designed for Managed Service Providers (MSPs). It offers chat-based ticketing, project management, and reporting tools. DeskDay helps centralize IT support and operations, leading to faster resolution times and increased efficiency. Ideal for MSPs seeking a modern, integrated platform.
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Best for medium-sized businesses (101-1000 employees), limited fit for large enterprises.
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Particularly well-suited for the software, IT, and telecommunications industry.
DeskDay features
Supported DeskDay supports creating tickets from emails and sending email notifications. |
Supported DeskDay supports time tracking with notes for resource and work monitoring. |
Supported DeskDay offers chat-based ticketing for real-time support and faster issue resolution. |
Supported DeskDay offers a mobile app for technicians and end-users via IT-Connect. |
Supported DeskDay centralizes tickets from email, applications, and Microsoft Teams. |
Supported DeskDay offers integrated project management with task assignments, progress tracking, and collaboration tools. |
DeskDay pricing
The commentary is based on 1 reviews from DeskDay G2 reviews.
DeskDay offers a 14-day free trial, allowing users to explore its project management features. While the software is praised for its user-friendly interface and functionality, some reviewers find the premium pricing a potential barrier for budget-conscious users.
See the DeskDay pricing page.
DeskDay alternatives
N-able MSP ManagerStreamlines IT service delivery, ticketing, billing, and client management.Read more
DeskDay FAQ
DeskDay is cloud-based service desk software for Managed Service Providers (MSPs). It offers chat-based ticketing, project management, time tracking, and reporting tools. DeskDay centralizes IT support, improving efficiency and communication with a modern, chat-driven approach.
What is DeskDay and what does DeskDay do?
DeskDay is cloud-based service desk software for Managed Service Providers (MSPs). It offers chat-based ticketing, project management, time tracking, and reporting tools. DeskDay centralizes IT support, improving efficiency and communication with a modern, chat-driven approach.
DeskDay integrates with email for ticket creation and notifications. It also integrates with Microsoft Teams and offers a mobile app for technicians and end-users, enabling multi-channel communication and support. It features integrated project management tools for streamlined workflows.
How does DeskDay integrate with other tools?
DeskDay integrates with email for ticket creation and notifications. It also integrates with Microsoft Teams and offers a mobile app for technicians and end-users, enabling multi-channel communication and support. It features integrated project management tools for streamlined workflows.
DeskDay's main competitors include ServiceNow IT Service Management, Thread, SolarWinds Service Desk, Jira Service Management, RMM Central, and Freshservice. These alternatives offer similar IT service management and help desk functionalities for businesses and MSPs.
What the main competitors of DeskDay?
DeskDay's main competitors include ServiceNow IT Service Management, Thread, SolarWinds Service Desk, Jira Service Management, RMM Central, and Freshservice. These alternatives offer similar IT service management and help desk functionalities for businesses and MSPs.
Yes, DeskDay is a legitimate cloud-based service desk software designed for Managed Service Providers (MSPs). It offers a suite of tools including chat-based ticketing, project management, and time tracking. DeskDay appears safe to use, showing positive growth trends.
Is DeskDay legit?
Yes, DeskDay is a legitimate cloud-based service desk software designed for Managed Service Providers (MSPs). It offers a suite of tools including chat-based ticketing, project management, and time tracking. DeskDay appears safe to use, showing positive growth trends.
There is no pricing information available for DeskDay. Contact DeskDay directly to determine product pricing and if the product is worth it for your needs.
How much does DeskDay cost?
There is no pricing information available for DeskDay. Contact DeskDay directly to determine product pricing and if the product is worth it for your needs.
There is no information available about DeskDay's customer service.
Is DeskDay customer service good?
There is no information available about DeskDay's customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.