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HappyFox Help Desk description
HappyFox Help Desk is a customer support software designed to streamline and improve your customer service operations. It offers tools like a ticketing system for managing inquiries from various channels (email, phone, web, social media), a self-service knowledge base to empower customers, and automation features for repetitive tasks. HappyFox provides data analysis capabilities to measure performance and integrates with other business applications. While suitable for various industries and business sizes, it is particularly valuable for midsize companies seeking organized and efficient customer support.
What companies are using HappyFox Help Desk?
Who is HappyFox Help Desk best for
HappyFox Help Desk offers a streamlined solution for customer support, featuring ticketing, knowledge base, and automation. Users praise its intuitive interface and robust customization options, while some note occasional notification delays and limited customer-facing customization. Best for small to medium businesses seeking efficient, user-friendly support.
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Ideal for small to medium-sized businesses seeking efficient and user-friendly customer support.
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A good fit for Education and Software companies; suitable for various other industries.
HappyFox Help Desk features
Supported HappyFox Help Desk supports canned responses, also known as Canned Actions, with dynamic placeholders and ticket property changes. |
Supported Tasks can be created, assigned, and managed within tickets, including deadlines and statuses. |
Supported HappyFox provides robust ticketing functionality to organize, track, and manage customer issues. |
Supported HappyFox Help Desk automates agent tasks with smart rules, canned actions, workflows, and AI integration. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
HappyFox Help Desk reviews
We've summarised 133 HappyFox Help Desk reviews (HappyFox Help Desk G2 reviews) and summarised the main points below.
- Intuitive and user-friendly interface, contributing to a positive user experience.
- Robust customization options for ticket management, workflows, and branding.
- Excellent and responsive customer support, praised for helpfulness and speed.
- Comprehensive knowledge base and canned responses streamline responses to common queries.
- Effective for managing various communication channels (email, social media, web) within a unified platform.
- Occasional delays in email notifications can be frustrating for users.
- Limited customization options for customer-facing aspects.
- Mobile app functionality could be improved.
- Reporting features, while present, could benefit from more flexibility and customization options.
- Initial setup of email integration can be complex for some users
HappyFox Help Desk pricing
The commentary is based on 7 reviews from HappyFox Help Desk G2 reviews.
HappyFox Help Desk is considered affordable by some users, especially for small businesses. However, others find it a bit expensive and wish for lower per-user pricing or more flexible pricing tiers to accommodate larger teams. Despite the price concerns, the value provided is generally perceived as worthwhile.
Users sentiment
See the HappyFox Help Desk pricing page.
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HappyFox Help Desk has a free trial.
Unlimited Tickets, Omnichannel Ticket Creation, SLA Management, Knowledge Base, SSO (GSuite/SAML/Azure)
Everything in Basic, and: Multi-brand Helpdesk, Custom Email, Custom Domain, Custom Roles and Permissions, Custom Ticket Queues, 24/5 Email Support
Everything in Team, and: Proactive Agent Collision, Task Management, Asset Management, Scheduled Tickets, IP-Based Restriction, Load Balanced Ticket Assignment, Password Policy Management, 24/7 Email Support, Uptime SLA
Everything in Pro, and: Agent Scripting, 2 TB Attachment Store, All-time Reporting History, Advanced Audit Logs, 24/7 Phone Support, Customer Success Manager
HappyFox Help Desk alternatives
HappyFox Customer ServiceStreamlines support tickets, knowledge base, and community forums.Read more
HappyFox Complaint ManagementStreamlines complaint handling, boosts efficiency, and improves customer satisfaction.Read more
Help Desk Management SystemStreamlines support, resolves issues faster, boosts customer happiness.Read more
HappyFox Help Desk FAQ
HappyFox Help Desk is a customer support solution offering ticketing, knowledge base, and automation features. It streamlines inquiries from various channels, empowering customers with self-service and enabling data-driven performance analysis. It's ideal for mid-sized businesses seeking organized and efficient customer support.
What is HappyFox Help Desk and what does HappyFox Help Desk do?
HappyFox Help Desk is a customer support solution offering ticketing, knowledge base, and automation features. It streamlines inquiries from various channels, empowering customers with self-service and enabling data-driven performance analysis. It's ideal for mid-sized businesses seeking organized and efficient customer support.
HappyFox Help Desk integrates with various business applications using APIs and pre-built integrations. It connects with popular tools for CRM, marketing automation, and other business functions, streamlining workflows. It also supports integrations with social media channels.
How does HappyFox Help Desk integrate with other tools?
HappyFox Help Desk integrates with various business applications using APIs and pre-built integrations. It connects with popular tools for CRM, marketing automation, and other business functions, streamlining workflows. It also supports integrations with social media channels.
Top alternatives to HappyFox Help Desk include Zendesk Support Suite, Jira Service Management, HubSpot Service Hub, and Salesforce Service Cloud. These competitors offer similar features like ticketing systems, automation, and self-service portals, catering to various business sizes and industries.
What the main competitors of HappyFox Help Desk?
Top alternatives to HappyFox Help Desk include Zendesk Support Suite, Jira Service Management, HubSpot Service Hub, and Salesforce Service Cloud. These competitors offer similar features like ticketing systems, automation, and self-service portals, catering to various business sizes and industries.
Yes, HappyFox Help Desk is a legitimate help desk software. It's known for its intuitive interface and robust customization options. While some users mention occasional notification delays and limited customer-facing customization, it's generally well-regarded for efficient customer support management.
Is HappyFox Help Desk legit?
Yes, HappyFox Help Desk is a legitimate help desk software. It's known for its intuitive interface and robust customization options. While some users mention occasional notification delays and limited customer-facing customization, it's generally well-regarded for efficient customer support management.
HappyFox Help Desk pricing starts at $29/month for the Basic plan (up to 5 agents). The Team plan is $49/month, and the Pro plan is $69/month. Enterprise PRO pricing is custom. Nonprofits and educational organizations may be eligible for discounts. A free trial is available.
How much does HappyFox Help Desk cost?
HappyFox Help Desk pricing starts at $29/month for the Basic plan (up to 5 agents). The Team plan is $49/month, and the Pro plan is $69/month. Enterprise PRO pricing is custom. Nonprofits and educational organizations may be eligible for discounts. A free trial is available.
HappyFox Help Desk's customer service receives positive feedback. Users highlight the helpful and responsive support team, quick responses, and proactive communication regarding new features. Some users mention the smooth transition during upgrades.
Is HappyFox Help Desk customer service good?
HappyFox Help Desk's customer service receives positive feedback. Users highlight the helpful and responsive support team, quick responses, and proactive communication regarding new features. Some users mention the smooth transition during upgrades.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.