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HappyFox Customer Service description
HappyFox Customer Service is a help desk software solution for businesses of all sizes. It provides tools to manage customer support requests through a ticketing system, knowledge base, and community forums. The software aims to streamline customer service operations, improve response times, and boost efficiency with features like automation and reporting. HappyFox integrates with various business applications and is suitable for customer support, IT, HR, and other teams.
Who is HappyFox Customer Service best for
HappyFox Customer Service offers a robust help desk solution with a user-friendly interface praised for its seamless integrations and excellent customer support. However, some users find the pricing high and customization options limited. It's best for businesses needing strong ticketing, knowledge management, and workflow automation, but consider the cost if you're a small business or startup.
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Best for small, medium, and large businesses seeking streamlined customer support.
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Ideal for sectors like Healthcare, Finance, E-commerce, Retail, and IT.
HappyFox Customer Service features
Supported HappyFox offers robust ticketing to organize, track and manage customer issues. |
Supported HappyFox provides customizable reporting tools to identify trends and pinpoint issues. |
Supported HappyFox supports surveys for customer satisfaction, but not explicitly for market research. |
Supported HappyFox supports canned responses, enabling quick replies to common inquiries. |
Supported HappyFox offers a centralized knowledge base designed for customer service, enabling efficient information storage, retrieval, and utilization. |
Supported HappyFox allows creating tasks with deadlines, statuses, and assignees within tickets. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
HappyFox Customer Service reviews
We've summarised 253 HappyFox Customer Service reviews (HappyFox Customer Service G2 reviews) and summarised the main points below.
- Intuitive and user-friendly interface.
- Seamless integrations with various platforms.
- Excellent customer support.
- Robust ticketing system and workflow automation.
- Customizable knowledge base and reporting features.
- High cost, especially for small businesses or startups.
- Limited customization options, especially in the lower tiers.
- Occasional glitches and slowdowns reported.
- Mobile app lacks some desired functionality.
- AI features and some integrations require additional cost
HappyFox Customer Service pricing
The commentary is based on 13 reviews from HappyFox Customer Service G2 reviews.
HappyFox's pricing is generally considered fair for its features, especially by larger companies. However, some smaller businesses or startups find it expensive, particularly the per-agent pricing model and paid add-ons. A free version is available with limited features.
Users sentiment
See the HappyFox Customer Service pricing page.
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HappyFox Customer Service has a free trial.
Unlimited Tickets, Omnichannel Ticket Creation, SLA Management, Knowledge Base, SSO (GSuite/SAML/Azure)
Everything in Basic, and: Multi-brand Helpdesk, Custom Email, Custom Domain, Custom Roles and Permissions, Custom Ticket Queues, 24/5 Email Support, Optional EU Data Center
Everything in Team, and: Proactive Agent Collision, Task Management, Asset Management, Scheduled Tickets, IP-Based Restriction, Load Balanced Ticket Assignment, Password Policy Management, 24/7 Email Support, Uptime SLA
Everything in Pro, and: Agent Scripting, 2 TB Attachment Store, All-time Reporting History, Advanced Audit Logs, 24/7 Phone Support, Customer Success Manager
HappyFox Customer Service alternatives
HappyFox Help DeskStreamlines customer support with ticketing, self-service, and automation.Read more
HappyFox Complaint ManagementStreamlines complaint handling, boosts efficiency, and improves customer satisfaction.Read more
Help Desk Management SystemStreamlines support, resolves issues faster, boosts customer happiness.Read more
HappyFox Customer Service FAQ
HappyFox Customer Service is a help desk software offering tools like ticketing, a knowledge base, and community forums. It streamlines customer support operations, improves response times, and boosts efficiency through automation and reporting. It integrates with various business applications and suits various teams.
What is HappyFox Customer Service and what does HappyFox Customer Service do?
HappyFox Customer Service is a help desk software offering tools like ticketing, a knowledge base, and community forums. It streamlines customer support operations, improves response times, and boosts efficiency through automation and reporting. It integrates with various business applications and suits various teams.
HappyFox Customer Service integrates with various business applications, including popular CRM, marketing automation, and e-commerce platforms. It also connects with social media channels and communication tools to centralize customer interactions. This streamlines workflows and enhances support efficiency.
How does HappyFox Customer Service integrate with other tools?
HappyFox Customer Service integrates with various business applications, including popular CRM, marketing automation, and e-commerce platforms. It also connects with social media channels and communication tools to centralize customer interactions. This streamlines workflows and enhances support efficiency.
Top alternatives to HappyFox Customer Service include Freshworks Customer Service Suite, Jira Service Management, HubSpot Service Hub, and LiveAgent. These competitors offer similar features such as ticketing systems, knowledge bases, and reporting tools.
What the main competitors of HappyFox Customer Service?
Top alternatives to HappyFox Customer Service include Freshworks Customer Service Suite, Jira Service Management, HubSpot Service Hub, and LiveAgent. These competitors offer similar features such as ticketing systems, knowledge bases, and reporting tools.
Yes, HappyFox Customer Service is a legitimate help desk software. It offers robust features like ticketing, knowledge management, and reporting, making it a safe and reliable choice for businesses seeking streamlined customer support. However, some users find it pricey.
Is HappyFox Customer Service legit?
Yes, HappyFox Customer Service is a legitimate help desk software. It offers robust features like ticketing, knowledge management, and reporting, making it a safe and reliable choice for businesses seeking streamlined customer support. However, some users find it pricey.
HappyFox Customer Service pricing starts at $29/month for the Basic plan (up to 5 agents). The Team plan is $49/month, Pro is $69/month, and Enterprise PRO has custom pricing. Non-profits and educational institutions can get discounts. A free trial is available.
How much does HappyFox Customer Service cost?
HappyFox Customer Service pricing starts at $29/month for the Basic plan (up to 5 agents). The Team plan is $49/month, Pro is $69/month, and Enterprise PRO has custom pricing. Non-profits and educational institutions can get discounts. A free trial is available.
HappyFox Customer Service generally receives positive feedback for its ease of use, helpful customer support, and robust features like ticketing and workflow automation. Some users mention difficulty with the initial learning curve and occasional glitches.
Is HappyFox Customer Service customer service good?
HappyFox Customer Service generally receives positive feedback for its ease of use, helpful customer support, and robust features like ticketing and workflow automation. Some users mention difficulty with the initial learning curve and occasional glitches.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.