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HCL BigFix AEX

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Company health

Employee growth
4% increase in the last year
Web traffic
7% increase in the last quarter
Financing
July 2008 - $220M

Ratings

G2
4.1/5
(9)
Glassdoor
3.6/5
(46407)

HCL BigFix AEX description

HCL BigFix AEX uses artificial intelligence to provide technical support to employees. It understands employee requests and automatically offers solutions, constantly learning and improving its responses. This can be especially helpful for mid-sized companies looking to streamline their IT support and improve employee satisfaction with self-service options.


Who is HCL BigFix AEX best for

HCL BigFix AEX is ideal for mid-sized companies, especially in IT, aiming to streamline tech support with self-service options. It uses AI to understand employee requests and provide automated solutions, which we find helps improve both efficiency and employee satisfaction. The more requests it resolves, the better it gets at providing support!

  • Perfect for mid-sized companies (101-1000 employees) seeking to streamline IT support and boost employee satisfaction.

  • Best suited for Software, IT, and Telecommunications industries, aiming to enhance self-service options.


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HCL BigFix AEX FAQ

  • What is HCL BigFix AEX and what does HCL BigFix AEX do?

    HCL BigFix AEX is an AI-powered technical support solution. It helps employees resolve IT issues through self-service and automated responses, improving efficiency and user satisfaction. We find this is especially beneficial for mid-sized companies.

  • How does HCL BigFix AEX integrate with other tools?

    HCL BigFix AEX integrates with various systems through its open architecture and APIs. It connects with popular ITSM platforms and other enterprise tools, enabling data sharing and automated workflows.

  • What the main competitors of HCL BigFix AEX?

    We find that top alternatives to HCL BigFix AEX include Aisera, CoSupport AI, and Google Cloud Agent Assist. These also offer AI-powered solutions for enhanced and streamlined IT support. For Salesforce-specific needs, Timba is a strong competitor.

  • Is HCL BigFix AEX legit?

    Yes, HCL BigFix AEX is a legitimate product. It's a real offering from HCL, focusing on AI-driven technical support. We find it's particularly helpful for mid-sized companies seeking improved IT support.

  • How much does HCL BigFix AEX cost?

    I'm sorry, but we don't have pricing information available for HCL BigFix AEX. Contacting HCL directly is the best way to obtain a quote.

  • Is HCL BigFix AEX customer service good?

    Based on the feedback we gathered, customer support for HCL BigFix AEX is generally considered easy to access and quick to resolve issues. Some users found the AI assistant helpful for various tasks, including scheduling and expense tracking.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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