Logo of iContact

iContact

Website LinkedIn Twitter

Last updated on

Company health

Employee growth
6% increase in the last year
Web traffic
3% increase in the last quarter
Financing
May 2010 - $53M

Ratings

G2
4.1/5
(1236)
Capterra
4.5/5
(595)
TrustPilot
2.8/5
(3)
Glassdoor
3.2/5
(76)

iContact description

iContact is an email marketing software designed for small to midsize businesses. It offers a user-friendly drag-and-drop interface for building emails, managing contact lists, and setting up automated email sequences. iContact helps you create and send professional emails with features like pre-designed templates and a spam checker. It also provides reporting and analytics so you can track the effectiveness of your email campaigns. iContact is known for its helpful customer support.


Who is iContact best for

iContact is an ideal choice for small to midsize businesses seeking user-friendly email marketing software. Users praise its intuitive drag-and-drop interface and helpful customer support. While some users mention slow loading times and limited design customization, many appreciate the pre-designed templates and robust reporting. If you're looking to simplify your email marketing, iContact is worth considering.

  • Best for small to midsize businesses needing streamlined email marketing.

  • A good fit for various industries, including e-commerce, healthcare, and finance.


iContact features

Supported

iContact offers a library of hundreds of customizable and responsive email templates.

Supported

iContact offers a drag and drop editor for creating emails.

Supported

iContact supports email campaign performance tracking with metrics like open rates, click-through rates, and conversions.

Supported

iContact integrates with many popular tools and services to streamline workflows.

Supported

iContact offers a drag-and-drop interface for emails, landing pages, forms, and automation workflows.

Supported

iContact stores contact information, details, and communication history in its database.

Supported

iContact supports automated email marketing with triggers and subscriber behavior analysis.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather positive
+0.33

Customer Service

Rather positive
+0.6

Ease of Use

Strongly positive
+0.76

Reliability and Performance

Rather positive
+0.45

Ease of Implementation

Rather positive
+0.6

Scalability

Strongly positive
+1

iContact reviews

We've summarised 1834 iContact reviews (iContact Software Advice reviews, iContact GetApp reviews, iContact TrustPilot reviews, iContact Capterra reviews and iContact G2 reviews) and summarised the main points below.

Pros of iContact
  • User-friendly interface and drag-and-drop email builder.
  • Helpful and responsive customer support.
  • Wide selection of pre-designed email templates.
  • Effective email campaign management and scheduling tools.
  • Detailed reporting and analytics on email campaign performance.
Cons of iContact
  • Slow loading times are frequently reported.
  • Limited design customization options within the email builder.
  • Email template formatting inconsistencies between the design preview and the final email received by the customer.
  • Difficulty managing bounced contacts; no bulk update option.
  • Limited integration with other platforms and services.

iContact pricing

The commentary is based on 139 reviews from iContact Capterra reviews, iContact G2 reviews and iContact GetApp reviews.

iContact offers a 30-day free trial. Users can save 15% with annual billing.

Users sentiment

Strongly negative
-1

See the iContact pricing page.

  • iContact has a free trial.

Standard
$9 per contact/month

Pre-designed email templates, drag and drop editor, landing page templates, and automations.

Premium
$16 per contact/month

Unlimited users, drag and drop editor, social media posting, and AI content assistant.

Standard
$14 per contact/month

Pre-designed email templates, drag and drop editor, landing page templates, and automations.

Premium
$27 per contact/month

Unlimited users, drag and drop editor, social media posting, and AI content assistant.

Standard
$28 per contact/month

Pre-designed email templates, drag and drop editor, landing page templates, and automations.

Premium
$41 per contact/month

Unlimited users, drag and drop editor, social media posting, and AI content assistant.

Standard
$45 per contact/month

Pre-designed email templates, drag and drop editor, landing page templates, and automations.

Premium
$73 per contact/month

Unlimited users, drag and drop editor, social media posting, and AI content assistant.

Standard
$73 per contact/month

Pre-designed email templates, drag and drop editor, landing page templates, and automations.

Premium
$109 per contact/month

Unlimited users, drag and drop editor, social media posting, and AI content assistant.

Standard
$110 per contact/month

Pre-designed email templates, drag and drop editor, landing page templates, and automations.

Premium
$159 per contact/month

Unlimited users, drag and drop editor, social media posting, and AI content assistant.

Standard
$180 per contact/month

Pre-designed email templates, drag and drop editor, landing page templates, and automations.

Premium
$229 per contact/month

Unlimited users, drag and drop editor, social media posting, and AI content assistant.

Standard
$250 per contact/month

Pre-designed email templates, drag and drop editor, landing page templates, and automations.

Premium
$309 per contact/month

Unlimited users, drag and drop editor, social media posting, and AI content assistant.

Standard
$350 per contact/month

Pre-designed email templates, drag and drop editor, landing page templates, and automations.

Premium
$399 per contact/month

Unlimited users, drag and drop editor, social media posting, and AI content assistant.

Custom
Custom

Large contact lists, premium support, large sending volume, and creative assistance.


iContact alternatives


iContact FAQ

  • What is iContact and what does iContact do?

    iContact is an email marketing software for small to midsize businesses. It features a user-friendly drag-and-drop interface for creating and sending emails, managing contacts, and automating email sequences. iContact offers pre-designed templates, a spam checker, and reporting analytics to track campaign effectiveness. It's known for helpful customer support.

  • How does iContact integrate with other tools?

    iContact integrates with several popular tools and services to enhance functionality and streamline workflows. However, users have reported limited integration options compared to some competitors, which may be a consideration for businesses relying on specific third-party tools.

  • What the main competitors of iContact?

    iContact's main competitors include Constant Contact, Mailchimp, ActiveCampaign, Campaigner, and GetResponse. These platforms offer similar email marketing features, catering to small and medium-sized businesses seeking streamlined email campaign management and automation.

  • Is iContact legit?

    Yes, iContact is a legitimate email marketing software. It's known for its user-friendly interface and helpful customer support. While some users report slow loading times and limited design customization, many praise its ease of use and template selection. iContact is safe and a good option for small businesses seeking an easy email marketing solution.

  • How much does iContact cost?

    iContact pricing starts at $92/year for the Standard plan and $163/year for the Premium plan (for up to 2,500 contacts). A free trial and a free plan are also available. Contact iContact for custom pricing.

  • Is iContact customer service good?

    iContact customer service receives positive feedback. Users frequently praise the helpful and responsive support team for their quick solutions and technical expertise. While some experienced delayed responses on weekends and holidays, the overall sentiment towards iContact's customer service is favorable.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

NEW: Introducing Gralio Screen Buddy

An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.

For Individuals
Streamline your daily tasks, get helpful AI tips, and find the right tools for your workflow.
For Businesses
See how your team really works, uncover automation opportunities, and get software recommendations tailored to your processes.