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Incident IQ description
Incident IQ is a workflow and asset management platform designed specifically for K-12 schools in the USA. It helps manage IT support tickets, track technology assets, and streamline various school operations like facilities management and HR tasks. Incident IQ aims to provide a user-friendly system with features and integrations relevant to the needs of schools and districts.
Who is Incident IQ best for
Incident IQ is a user-friendly platform designed for K-12 schools to manage IT, assets, facilities, and HR. Users praise its intuitive interface, mobile app, and integrations. However, some have noted occasional system errors and limited customization.
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Ideal for small to large K-12 school districts.
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Specifically designed for the K-12 education sector in the USA.
Incident IQ features
Supported Incident IQ supports facilities management with work orders, asset management, and preventative maintenance. |
Supported Incident IQ offers inventory management tailored for educational institutions. |
Supported Incident IQ offers robust ticketing to organize, track, and manage requests. |
Supported Incident IQ supports workflow automation with automated ticket routing and workflow management tools. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Incident IQ reviews
We've summarised 219 Incident IQ reviews (Incident IQ G2 reviews) and summarised the main points below.
- User-friendly interface for ticket creation and management.
- Mobile app facilitates staying connected.
- Effective asset management system, especially for Chromebooks.
- Numerous integrations with other platforms like Google Admin and Jamf.
- Helpful support and training resources.
- Occasional errors within the system lead to a lack of trust.
- Limited customization options within tickets, workflows, and asset management.
- Difficulty attaching ticket actions.
- Search functionality needs improvement for finding past tickets.
- Parts cost tracking is not ideal for FIFO inventory management.
Incident IQ pricing
The commentary is based on 18 reviews from Incident IQ G2 reviews.
Incident IQ's pricing is based on annual subscriptions tailored to student enrollment and selected products. They offer unlimited technician seats and asset tracking, without per-seat or per-asset charges. Contact them for a custom quote.
See the Incident IQ pricing page.
Incident IQ alternatives
CampX - Campus Automation and Management PlatformStreamlines campus operations, connecting students, faculty, and admin.Read more
Incident IQ FAQ
Incident IQ is a workflow and asset management platform for K-12 schools. It streamlines IT support, tracks technology assets, and manages facilities and HR tasks. It offers a user-friendly system with integrations tailored to the needs of US school districts.
What is Incident IQ and what does Incident IQ do?
Incident IQ is a workflow and asset management platform for K-12 schools. It streamlines IT support, tracks technology assets, and manages facilities and HR tasks. It offers a user-friendly system with integrations tailored to the needs of US school districts.
Incident IQ integrates with numerous platforms, including Google Admin and Jamf, to streamline workflows and data synchronization. This connectivity enhances its utility within the K-12 educational environment.
How does Incident IQ integrate with other tools?
Incident IQ integrates with numerous platforms, including Google Admin and Jamf, to streamline workflows and data synchronization. This connectivity enhances its utility within the K-12 educational environment.
Top alternatives to Incident IQ for K-12 school districts include Frontline ERP and SchoolStatus. For broader IT and operations management, consider Rippling, ClickUp, or Vivantio. WebHR offers a focused HR management solution.
What the main competitors of Incident IQ?
Top alternatives to Incident IQ for K-12 school districts include Frontline ERP and SchoolStatus. For broader IT and operations management, consider Rippling, ClickUp, or Vivantio. WebHR offers a focused HR management solution.
Incident IQ is a legitimate platform trusted by many K-12 schools for IT and asset management. It offers a user-friendly interface and helpful support. However, some users mention occasional system errors and limited customization options.
Is Incident IQ legit?
Incident IQ is a legitimate platform trusted by many K-12 schools for IT and asset management. It offers a user-friendly interface and helpful support. However, some users mention occasional system errors and limited customization options.
Incident IQ doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific needs and the desired features.
How much does Incident IQ cost?
Incident IQ doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific needs and the desired features.
Incident IQ's customer service receives positive feedback. Users highlight the helpful and responsive support team, readily available training resources, and the company's openness to feedback and continuous improvement efforts. Some users mention slow response times, but overall, customer service is considered a strength.
Is Incident IQ customer service good?
Incident IQ's customer service receives positive feedback. Users highlight the helpful and responsive support team, readily available training resources, and the company's openness to feedback and continuous improvement efforts. Some users mention slow response times, but overall, customer service is considered a strength.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.