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Simplydesk description
Simplydesk is a cloud-based software solution for IT help desks and asset management. It offers tools for managing support tickets, tracking hardware and software inventory, and automating tasks like notifications and alerts. It is suitable for IT departments, service providers, and customer service teams of all sizes who want to streamline their operations and improve efficiency. Simplydesk promises a user-friendly interface, flexible deployment options, and robust functionality.
Who is Simplydesk best for
Simplydesk is a cloud-based help desk and asset management solution for IT teams of all sizes. It offers ticketing, equipment tracking, and automation features. With flexible deployment and a user-friendly interface, Simplydesk streamlines IT operations and boosts efficiency. Pricing includes SaaS and On-premise options, with discounts available.
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Best fit for medium and enterprise companies.
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Suitable for IT departments, service providers, and customer service teams.
Simplydesk features
Supported Simplydesk offers robust ticketing functionality to manage incidents, requests, and user interactions efficiently. |
Supported Simplydesk provides comprehensive IT asset management capabilities for tracking hardware and software, managing licenses, and optimizing asset utilization. |
Supported Simplydesk's network inventory feature helps maintain a comprehensive and up-to-date inventory of network devices. |
Supported Simplydesk includes license management tools for tracking licenses, providing renewal alerts, and ensuring compliance. |
Supported Simplydesk offers network monitoring capabilities to provide real-time visibility into network performance and identify issues. |
Supported Simplydesk includes a CMDB to store and manage information about all hardware and software assets in the IT environment. |
Supported Simplydesk offers remote control functionality for accessing and controlling remote computers and devices. |
Simplydesk pricing
The commentary is based on 1 reviews from Simplydesk G2 reviews.
Simplydesk's pricing information isn't available in the reviews. To explore Simplydesk's pricing plans, visit their website or contact their sales team. Consider requesting a demo or free trial to evaluate the software's suitability.
See the Simplydesk pricing page.
Basic features for helpdesk management like priority management, e-mail management, unlimited number of customers, self-service portal, reports, automatic notifications.
Includes Basic Helpdesk features plus service contracts (SLAs), custom forms, knowledge base, tasks and timesheet management, and workflow management.
Includes Asset management, Network Scan, Active Directory Link, Purchases/stocks/Budgets Module, Package Distribution, Network Mapping.
Movable asset management with barcode/RFID inventory.
Simplydesk alternatives
Simplydesk FAQ
Simplydesk is a cloud-based IT help desk and asset management solution. It provides tools for ticket management, hardware/software inventory tracking, and task automation. It's designed for IT departments, service providers, and customer service teams seeking streamlined operations and improved efficiency.
What is Simplydesk and what does Simplydesk do?
Simplydesk is a cloud-based IT help desk and asset management solution. It provides tools for ticket management, hardware/software inventory tracking, and task automation. It's designed for IT departments, service providers, and customer service teams seeking streamlined operations and improved efficiency.
Simplydesk integrates with other tools through its API and offers integrations with popular platforms. It also supports various communication channels, including email, chat, and social media, for streamlined customer interactions. More specific integration details are limited.
How does Simplydesk integrate with other tools?
Simplydesk integrates with other tools through its API and offers integrations with popular platforms. It also supports various communication channels, including email, chat, and social media, for streamlined customer interactions. More specific integration details are limited.
Top alternatives to Simplydesk include Jira Service Management, Freshservice, and Front. These platforms offer similar IT help desk and asset management functionalities, catering to various business sizes and needs. Consider exploring these options to find the best fit for your organization.
What the main competitors of Simplydesk?
Top alternatives to Simplydesk include Jira Service Management, Freshservice, and Front. These platforms offer similar IT help desk and asset management functionalities, catering to various business sizes and needs. Consider exploring these options to find the best fit for your organization.
Yes, Simplydesk is a legitimate cloud-based help desk and asset management software. G2 gives it a 4.6/5 star rating based on several reviews. Simplydesk offers various pricing plans and deployment options making it suitable for different sized teams seeking streamlined IT support.
Is Simplydesk legit?
Yes, Simplydesk is a legitimate cloud-based help desk and asset management software. G2 gives it a 4.6/5 star rating based on several reviews. Simplydesk offers various pricing plans and deployment options making it suitable for different sized teams seeking streamlined IT support.
Simplydesk's Basic Helpdesk plan costs €20/month and the Advanced Helpdesk plan is €40/month. SimplyAsset and Movable Asset Management plans have custom pricing. Several add-ons are available to enhance product functionality, but their pricing is not listed.
How much does Simplydesk cost?
Simplydesk's Basic Helpdesk plan costs €20/month and the Advanced Helpdesk plan is €40/month. SimplyAsset and Movable Asset Management plans have custom pricing. Several add-ons are available to enhance product functionality, but their pricing is not listed.
While Simplydesk effectively manages customer queries and streamlines support processes, some users have reported delays in customer support responses. Overall, it's a helpful tool with room for improvement in support responsiveness.
Is Simplydesk customer service good?
While Simplydesk effectively manages customer queries and streamlines support processes, some users have reported delays in customer support responses. Overall, it's a helpful tool with room for improvement in support responsiveness.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.