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Infobip description
Infobip is a cloud-based communication platform that allows your company to integrate various messaging features like SMS, voice calls, and chat apps (such as WhatsApp) directly into your existing applications or services. This means you can send notifications, provide customer support, manage authentication, and more without building your own communication systems from scratch. Infobip handles the technical complexity, allowing your team to focus on what matters most: your customers.
Who is Infobip best for
Infobip is a cloud communication platform that streamlines messaging across various channels like SMS, voice, and chat apps. Users praise its user-friendly interface and comprehensive documentation. However, some have noted slow customer support and high pricing. Infobip is best for businesses seeking a versatile communication solution but should be mindful of potential support delays and cost.
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Best for small to medium-sized businesses.
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Ideal for e-commerce, retail, finance, and tech companies.
Infobip features
Supported Infobip supports two-factor authentication via its 2FA API and other authentication solutions. |
Supported Infobip integrates with WhatsApp to automate answers, workflows, and campaigns. |
Supported Infobip integrates with Facebook Messenger, automating answers, workflows, and campaigns. |
Supported Infobip supports sending and receiving SMS messages for various communication purposes, including marketing, alerts, and two-way conversations. |
Supported Infobip offers tools for omnichannel communication, chatbots, and a cloud contact center. |
Infobip reviews
We've summarised 68 Infobip reviews (Infobip Capterra reviews and Infobip G2 reviews) and summarised the main points below.
- Clean, user-friendly portal and straightforward API.
- Comprehensive documentation that facilitates integration.
- Wide range of communication channels available, including SMS, voice, and chat apps.
- Detailed reporting features for campaign analysis and budget management.
- Effective for sending important notifications and marketing messages.
- Slow customer support response times, often taking several days for a reply.
- Unintuitive platform navigation with various tabs and functionalities.
- High pricing, especially compared to other platforms with similar features.
- Inconsistent error reporting, with discrepancies between the platform and the support site.
- Lack of automation for SMS reconciliation reporting
Infobip pricing
The commentary is based on 9 reviews from Infobip Capterra reviews and Infobip G2 reviews.
Infobip offers a variety of communication channels including SMS, Email, Viber, WhatsApp, and Voice. Each channel has its own pricing calculator on the website. The pricing model is primarily usage-based (pay-as-you-go) for individual channels. Conversational modules like Moments, Conversations, and Answers are available with monthly subscriptions plus channel traffic costs. Numbers and senders can be purchased for messaging and voice calls. Custom plans are also available.
See the Infobip pricing page.
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Infobip has a free trial.
Infobip alternatives
Clickatell Chat Commerce PlatformSell more through chat apps, automate help, and get paid.Read more
Infobip FAQ
Infobip is a cloud communications platform enabling businesses to integrate SMS, voice, and chat apps (like WhatsApp) into their systems. This facilitates streamlined customer support, notifications, and authentication without building communication infrastructure from scratch. It's ideal for businesses seeking omnichannel communication solutions.
What is Infobip and what does Infobip do?
Infobip is a cloud communications platform enabling businesses to integrate SMS, voice, and chat apps (like WhatsApp) into their systems. This facilitates streamlined customer support, notifications, and authentication without building communication infrastructure from scratch. It's ideal for businesses seeking omnichannel communication solutions.
Infobip integrates with various communication channels, including SMS, voice, WhatsApp, and Facebook Messenger, directly into existing applications or services through its APIs and platform. This enables streamlined messaging, customer support, and authentication without building dedicated systems.
How does Infobip integrate with other tools?
Infobip integrates with various communication channels, including SMS, voice, WhatsApp, and Facebook Messenger, directly into existing applications or services through its APIs and platform. This enables streamlined messaging, customer support, and authentication without building dedicated systems.
Infobip's main competitors include WATI, alohaa.ai, Gallabox, Netcore Email API, Webex Connect, and Let's Talk. These alternatives offer similar communication features, such as SMS, WhatsApp integration, and customer service tools, catering to various business needs and budgets.
What the main competitors of Infobip?
Infobip's main competitors include WATI, alohaa.ai, Gallabox, Netcore Email API, Webex Connect, and Let's Talk. These alternatives offer similar communication features, such as SMS, WhatsApp integration, and customer service tools, catering to various business needs and budgets.
Yes, Infobip is a legitimate cloud communication platform. It offers various communication channels and integrations, suitable for businesses needing streamlined messaging. While the platform boasts a user-friendly interface and comprehensive documentation, users note slow customer support and high pricing.
Is Infobip legit?
Yes, Infobip is a legitimate cloud communication platform. It offers various communication channels and integrations, suitable for businesses needing streamlined messaging. While the platform boasts a user-friendly interface and comprehensive documentation, users note slow customer support and high pricing.
Infobip does not publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific business needs and desired product features.
How much does Infobip cost?
Infobip does not publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific business needs and desired product features.
Infobip's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express frustration with slow response times, sometimes taking several days. Several users note that email is the primary support channel.
Is Infobip customer service good?
Infobip's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express frustration with slow response times, sometimes taking several days. Several users note that email is the primary support channel.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.