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Intradiem description
Intradiem is an automation platform designed for customer service call centers. It integrates with your existing systems to analyze call volume, agent schedules, and workflow in real-time. This helps identify unused capacity and automates tasks like assigning breaks or scheduling training, leading to increased efficiency and agent productivity. Intradiem aims to empower agents, not replace them, by streamlining their workflow and giving them more time to focus on customer interactions.
Who is Intradiem best for
Intradiem is an automation platform for customer service call centers. We find that it is a great fit for medium to large businesses with contact centers, especially those in finance, healthcare, software, and telecommunications. Based on the reviews, users love the real-time data analysis and automated scheduling which improves efficiency. Also, users highlight the customer support as excellent and responsive.
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We find Intradiem works wonders for mid-sized to large companies seeking streamlined call center operations.
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We see the best results in industries like finance, healthcare, software, and telecommunications due to their complex call centers.
Intradiem features
Supported Automated Staffing Adjustments: Automates adjustments to staffing levels based on real-time needs and predictions. |
Supported Training Delivery Automation: Facilitates the delivery and scheduling of agent training programs. |
Supported Streamlined Call Handling: Streamlines the process of handling calls, potentially through intelligent routing or other automation. |
Supported Improved Adherence: Improves agent adherence to schedules and processes. |
Supported Burnout and Attrition Prediction: Predicts potential agent burnout and suggests preventative measures. |
Supported ACD/WFM System Integration: Integrates with existing ACD and WFM systems. |
Intradiem reviews
We've summarised 68 Intradiem reviews (Intradiem TrustPilot reviews and Intradiem G2 reviews) and summarised the main points below.
- Real-time data analysis and automated scheduling improve efficiency.
- Automates break/lunch scheduling and training assignments, saving time.
- Excellent customer support, responsive and attentive.
- Keeps agents in adherence and improves productivity.
- Facilitates training delivery without impacting service levels.
- Frequent disconnections and server issues require constant reloading.
- Limited customization, especially in the user interface.
- Reporting is cumbersome, lacks detail, and has inflexible time zones.
- Difficulty integrating with newer telephony systems like Five9.
- Implementation challenges and administrative issues can hinder usability
Intradiem pricing
The commentary is based on 3 reviews from Intradiem G2 reviews.
We find that Intradiem's pricing is generally seen as reasonable, especially given its features and functionality. However, some users feel that certain add-on features should be included in the base price rather than as costly upgrades.
See the Intradiem pricing page.
Intradiem alternatives
Alvaria WorkforceSmart contact center scheduling: predict demand, optimize staff, boost efficiency.Read more
Intradiem FAQ
We find Intradiem to be a helpful real-time automation platform for contact centers. It integrates with existing systems to optimize agent scheduling, automate tasks, and improve efficiency. This allows agents to focus on customer interactions rather than routine tasks.
What is Intradiem and what does Intradiem do?
We find Intradiem to be a helpful real-time automation platform for contact centers. It integrates with existing systems to optimize agent scheduling, automate tasks, and improve efficiency. This allows agents to focus on customer interactions rather than routine tasks.
Intradiem integrates with existing Automatic Call Distribution (ACD) and Workforce Management (WFM) systems. It aims to enhance, not replace, these existing setups by automating tasks and providing real-time insights. However, some users have reported difficulties integrating with newer telephony systems.
How does Intradiem integrate with other tools?
Intradiem integrates with existing Automatic Call Distribution (ACD) and Workforce Management (WFM) systems. It aims to enhance, not replace, these existing setups by automating tasks and providing real-time insights. However, some users have reported difficulties integrating with newer telephony systems.
We find that Intradiem's main competitors include Alvaria Workforce, Verint Monet, and Replicant. These alternatives offer similar features like automated scheduling and performance optimization for contact centers. Nextiva, UJET, and XCALLY also compete in the broader contact center software market.
What the main competitors of Intradiem?
We find that Intradiem's main competitors include Alvaria Workforce, Verint Monet, and Replicant. These alternatives offer similar features like automated scheduling and performance optimization for contact centers. Nextiva, UJET, and XCALLY also compete in the broader contact center software market.
Yes, Intradiem is a legitimate company. They offer automation software for contact centers to improve efficiency. They have generally positive reviews, with users praising the automation features and customer support. However, some users report integration challenges.
Is Intradiem legit?
Yes, Intradiem is a legitimate company. They offer automation software for contact centers to improve efficiency. They have generally positive reviews, with users praising the automation features and customer support. However, some users report integration challenges.
I'm sorry, but I couldn't find any pricing details for Intradiem. Contact their sales team directly for a quote tailored to your specific needs.
How much does Intradiem cost?
I'm sorry, but I couldn't find any pricing details for Intradiem. Contact their sales team directly for a quote tailored to your specific needs.
We find that Intradiem's customer service is generally viewed positively. Users praise the helpful and responsive support team, quick issue resolution, and proactive assistance. A few users mention occasional difficulties with technical support, but overall the sentiment is favorable.
Is Intradiem customer service good?
We find that Intradiem's customer service is generally viewed positively. Users praise the helpful and responsive support team, quick issue resolution, and proactive assistance. A few users mention occasional difficulties with technical support, but overall the sentiment is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.