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Jetpack

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Company health

Employee growth
No change in the last year
Web traffic
2% increase in the last quarter
Financing
November 2020 - $986M

Ratings

G2
4.4/5
(125)
Capterra
4.7/5
(23)
TrustPilot
2.1/5
(12)
Glassdoor
4.1/5
(406)

Jetpack description

Jetpack is a popular tool designed specifically for websites using WordPress. It offers a collection of features focused on security, performance, and growth, such as automated security checks, faster loading times, and tools to help attract more visitors. It’s designed to simplify website management for businesses of all sizes using WordPress. This allows you to concentrate on other aspects of your business while Jetpack handles your website's security, speed, and other important tasks.


Who is Jetpack best for

Jetpack simplifies WordPress website management with security, performance, and growth features. Users praise its ease of use and all-in-one functionality but have concerns about customer support and unexpected charges. A great fit for small to medium businesses seeking an affordable solution to manage their WordPress site.

  • Ideal for small to medium-sized businesses using WordPress.

  • Suitable for industries like Healthcare, Finance, E-commerce, Education, and Media.


Jetpack features

Supported

Jetpack protects against brute force attacks by blocking malicious login attempts.

Supported

Jetpack Boost plugin supports caching and improves loading times.

Supported

Jetpack offers both manual IP blocking and automatic Web Application Firewall (WAF).

Supported

Jetpack supports plugin installation, activation, deactivation, and updates.

Supported

Jetpack supports integration with Facebook, Instagram, LinkedIn, Tumblr and more.

Supported

Jetpack offers malware scanning through its free Jetpack Protect and paid Jetpack Scan features.

Supported

Jetpack offers SEO tools like title and meta description customization in its Professional plan.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather negative
-0.54

Customer Service

Strongly negative
-0.71

Ease of Use

Strongly positive
+0.81

Reliability and Performance

Neutral
+0.14

Ease of Implementation

Strongly positive
+0.78

Jetpack reviews

We've summarised 159 Jetpack reviews (Jetpack TrustPilot reviews, Jetpack Capterra reviews and Jetpack G2 reviews) and summarised the main points below.

Pros of Jetpack
  • User-friendly interface and easy setup
  • Cloud backup and activity log feature
  • Brute force attack protection
  • Regular updates and new features
  • All-in-one tool for various website needs
Cons of Jetpack
  • Terrifying customer support; unresponsive when website is down
  • Backup/restore feature unreliable and unsupported
  • Unexpected charges and difficulty canceling plans
  • Website slowdown reported by some users
  • Limited customization options for essential features

Jetpack pricing

The commentary is based on 52 reviews from Jetpack Capterra reviews, Jetpack G2 reviews and Jetpack TrustPilot reviews.

Jetpack offers a free version with limited features, while many users find the premium plans expensive. Some express frustration with unexpected charges and difficulty canceling subscriptions. Others find the pricing reasonable considering the extensive features offered.

Users sentiment

Rather negative
-0.54

See the Jetpack pricing page.

  • Jetpack has a free plan.

Security
9.95 USD

Comprehensive site security made simple. Includes VaultPress Backup (10GB), Scan, Akismet Anti-spam (10k API calls/mo)

Growth
9.95 USD

Grow your audience effortlessly. Includes Stats (10k site views - upgradeable), Social, Newsletter and monetization tools

Complete
24.95 USD

Get the full Jetpack suite with real-time security tools, improved site performance, and tools to grow your business.


Jetpack alternatives

  • Logo of WordFence
    WordFence
    Blocks hackers, finds malware, keeps WordPress sites safe.
    Read more
  • Logo of WPMU DEV
    WPMU DEV
    Manage, secure, and grow your WordPress sites with powerful tools.
    Read more
  • Logo of WP Engine
    WP Engine
    Fast, secure WordPress hosting with expert support.
    Read more
  • Logo of Kinsta
    Kinsta
    Fast, secure, managed WordPress hosting for effortless websites.
    Read more
  • Logo of GridPane
    GridPane
    Effortless WordPress server management for agencies and developers.
    Read more
  • Logo of WP Infy
    WP Infy
    Fast, secure WordPress hosting on AWS with easy management.
    Read more

Jetpack FAQ

  • What is Jetpack and what does Jetpack do?

    Jetpack is a WordPress plugin suite offering tools for security, performance, and growth. Features include malware scanning, brute force attack protection, performance caching, and SEO tools. It simplifies website management for WordPress users.

  • How does Jetpack integrate with other tools?

    Jetpack integrates with various social media platforms like Facebook, Instagram, LinkedIn, and Tumblr. It also offers seamless integration with other WordPress plugins, enhancing its functionality and allowing for a centralized management hub.

  • What the main competitors of Jetpack?

    Alternatives to Jetpack include Solid Suite for essential WordPress tools, WordPress.com for managed hosting, Glow for agency website management, and Rocket.net for performance-focused hosting. Each offers a unique approach to website management.

  • Is Jetpack legit?

    Jetpack is a legitimate tool for WordPress sites, offering features like security, performance enhancements, and marketing tools. However, some users have reported negative experiences with customer support and unexpected charges. Consider these points when evaluating if Jetpack is safe and right for your needs.

  • How much does Jetpack cost?

    Jetpack offers a free plan. Paid plans start at $9.95/month for Security or Growth, and the Complete plan with all features is $24.95/month. Is Jetpack worth the product pricing? It depends on your website's needs.

  • Is Jetpack customer service good?

    Jetpack's customer service receives negative feedback. Users report slow response times, unhelpful support agents, and difficulty canceling subscriptions. While some appreciate the all-in-one features, the poor customer service experience is a significant drawback.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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