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Klaus description
Zendesk QA (formerly Klaus) is a software tool designed to help you improve your customer service. It uses AI to analyze all your customer interactions (emails, chats, phone calls) and automatically identifies areas where your team could improve. This helps you pinpoint training needs, improve consistency, and ultimately deliver better customer experiences. It integrates with Zendesk’s customer support platform but can work with others as well.
Who is Klaus best for
Klaus, now Zendesk QA, uses AI to analyze customer interactions (emails, chats, calls) and identify areas for improvement. This helps pinpoint training needs and boost customer satisfaction. Users love its ease of use and comprehensive dashboards but dislike occasional bugs and limited filtering options. Best for businesses prioritizing customer service, especially in e-commerce or software.
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Best for small to large businesses focused on customer service.
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Ideal for e-commerce, software/IT, finance, retail, and manufacturing.
Klaus features
Supported Klaus uses AI to analyze all customer interactions and automatically identifies areas where the team could improve. |
Supported Klaus pinpoints training needs by analyzing customer interactions and identifying areas where agents could improve. |
Supported Klaus helps improve consistency by identifying areas where agents could improve and providing feedback. |
Supported Klaus provides accurate insights into agent gaps, so you can improve service quality and reduce churn. |
Supported Klaus provides data that helps pinpoint training needs. It allows coaching agents and giving kudos. |
Supported Klaus integrates with Zendesk's customer support platform but can work with others as well. |
Supported AutoQA analyzes every interaction – including with AI agents – then shows you which ones need extra support. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Klaus reviews
We've summarised 201 Klaus reviews (Klaus G2 reviews) and summarised the main points below.
- Easy to use and intuitive interface
- Customizable scorecards and workflows
- Comprehensive performance dashboards and analytics
- Seamless integration with Intercom
- Responsive and helpful customer support
- Limited filtering options for data and comments
- Occasional bugs and glitches
- Slow loading times, especially on Fridays
- Inconsistent data sampling
- Chrome extension can be unreliable
Klaus pricing
The commentary is based on 8 reviews from Klaus G2 reviews.
Klaus's pricing is generally viewed as accessible and valuable, especially for smaller teams. Some reviewers mention a high minimum license count and potential price increases as drawbacks, while others find the cost worthwhile for the features and support provided. A tiered pricing structure might benefit larger teams.
Users sentiment
See the Klaus pricing page.
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Klaus has a free trial.
This plan includes ticketing system, email, chat, voice, social messaging, help center, AI agents, prebuilt analytics dashboards, 1,000+ apps & integrations, pre-defined responses (macros), custom business rules (triggers & automations), online support from the Zendesk team, digital onboarding and adoption resources.
This plan includes all Suite Team features plus multiple ticket forms, Light Agents, service level agreements (SLA), customer satisfaction ratings (CSAT), multilingual support and content, self-service customer portal and business hours.
This plan includes all Suite Growth features, plus custom and live analytics, side conversations, skills-based routing, integrated community forums, data location options, HIPAA enabled access to Sunshine Conversations.
This plan includes all Suite Professional features plus sandbox, AI-powered Content Cues, content blocks, custom agent roles and dynamic, Contextual workspaces.
This plan includes all the features of Suite Enterprise Plus.
Klaus alternatives
Klaus FAQ
Klaus, recently acquired by Zendesk, uses AI to analyze customer interactions (email, chat, calls) and identify areas for customer service improvement. It helps pinpoint training needs, improve consistency, and boost customer experience. It integrates with various platforms, including Zendesk.
What is Klaus and what does Klaus do?
Klaus, recently acquired by Zendesk, uses AI to analyze customer interactions (email, chat, calls) and identify areas for customer service improvement. It helps pinpoint training needs, improve consistency, and boost customer experience. It integrates with various platforms, including Zendesk.
Klaus integrates seamlessly with various customer support platforms, including Zendesk, Intercom, and other CRM systems. This allows for streamlined workflows, automated data transfer, and a unified view of customer interactions. It also offers API access for custom integrations.
How does Klaus integrate with other tools?
Klaus integrates seamlessly with various customer support platforms, including Zendesk, Intercom, and other CRM systems. This allows for streamlined workflows, automated data transfer, and a unified view of customer interactions. It also offers API access for custom integrations.
Klaus, now Zendesk QA, competes with several customer service and QA platforms. Alternatives include Talkdesk, Stylo (specifically for Zendesk users), JustCall, and comprehensive suites like Zendesk Support Suite and Salesforce Service Cloud. NUACOM offers similar features for call centers.
What the main competitors of Klaus?
Klaus, now Zendesk QA, competes with several customer service and QA platforms. Alternatives include Talkdesk, Stylo (specifically for Zendesk users), JustCall, and comprehensive suites like Zendesk Support Suite and Salesforce Service Cloud. NUACOM offers similar features for call centers.
Klaus is a legitimate software tool for improving customer service quality. It uses AI to analyze customer interactions, identify areas for improvement, and integrates with platforms like Zendesk. User reviews praise its ease of use and comprehensive analytics but note some limitations with filtering and occasional bugs.
Is Klaus legit?
Klaus is a legitimate software tool for improving customer service quality. It uses AI to analyze customer interactions, identify areas for improvement, and integrates with platforms like Zendesk. User reviews praise its ease of use and comprehensive analytics but note some limitations with filtering and occasional bugs.
Klaus pricing is not publicly available. Contact Klaus directly for custom pricing tailored to your specific needs and to determine if Klaus is worth the investment for your business.
How much does Klaus cost?
Klaus pricing is not publicly available. Contact Klaus directly for custom pricing tailored to your specific needs and to determine if Klaus is worth the investment for your business.
Klaus's customer service receives overwhelmingly positive feedback. Users consistently praise the Klaus team's responsiveness, helpfulness, and proactive approach to addressing questions and concerns. They are lauded for their friendly communication style and commitment to customer satisfaction.
Is Klaus customer service good?
Klaus's customer service receives overwhelmingly positive feedback. Users consistently praise the Klaus team's responsiveness, helpfulness, and proactive approach to addressing questions and concerns. They are lauded for their friendly communication style and commitment to customer satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.