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evaluagent description
Evaluagent is a cloud-based software that helps you improve your customer service by analyzing phone calls, emails, chats, and social media interactions. It uses Artificial Intelligence to identify which interactions need the most attention, making your quality assurance process more efficient. Evaluagent provides feedback to your agents, helping them understand their performance and improve their skills through targeted coaching and training. It also offers performance dashboards and reports, giving you a clear overview of your team's progress and customer experience.
Who is evaluagent best for
Evaluagent is a cloud-based AI-powered quality assurance software designed for customer service teams. It analyzes calls, emails, chats, and social media interactions to provide actionable feedback. Users praise its easy-to-use interface and real-time feedback, while some find the two-step login and limited platform integrations cumbersome.
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Best fit for small to medium-sized businesses aiming to enhance customer service quality.
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Ideal for E-commerce, Retail, Hospitality, Transportation & Logistics, Media & Entertainment, and IT.
evaluagent features
Supported EvaluAgent supports performance reports, including metrics like call duration and number of calls. |
Supported EvaluAgent offers tools for real-time and long-term performance feedback, including personalized insights and gamification. |
Supported EvaluAgent automates quality assurance, including agent performance evaluation and script adherence checks. |
Supported EvaluAgent uses AI to automate quality assurance, provide insights, and enhance agent performance. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
evaluagent reviews
We've summarised 271 evaluagent reviews (evaluagent Capterra reviews and evaluagent G2 reviews) and summarised the main points below.
- Easy-to-use interface for quality assurance.
- Real-time feedback and performance tracking.
- Simple configuration and setup.
- Regular product updates based on feedback.
- Helpful and responsive customer support (though email-only).
- Difficult to integrate with some platforms, like Amazon Connect.
- Two-step login process can be cumbersome.
- Limited community forum support.
- Reporting dates can be confusing.
- Inability to explain discrepancies or context in evaluations.
evaluagent pricing
The commentary is based on 11 reviews from evaluagent Capterra reviews and evaluagent G2 reviews.
Evaluagent's pricing is generally perceived as affordable, especially for small to medium-sized businesses, with a valuable free plan. Some users mention needing to upgrade for additional users or features like conversational analytics, but most find the pricing structure reasonable for the value provided.
Users sentiment
See the evaluagent pricing page.
evaluagent alternatives
evaluagent FAQ
Evaluagent is a cloud-based quality assurance and performance improvement software for customer service teams. It uses AI to analyze customer interactions, automate QA processes, provide agent feedback, and generate performance reports to enhance customer experience and team productivity.
What is evaluagent and what does evaluagent do?
Evaluagent is a cloud-based quality assurance and performance improvement software for customer service teams. It uses AI to analyze customer interactions, automate QA processes, provide agent feedback, and generate performance reports to enhance customer experience and team productivity.
Evaluagent integrates with various platforms through APIs and pre-built integrations. However, users have reported difficulties integrating with some platforms, such as Amazon Connect, impacting seamless data flow. Despite this, Evaluagent emphasizes adapting and improving its integration capabilities based on user feedback.
How does evaluagent integrate with other tools?
Evaluagent integrates with various platforms through APIs and pre-built integrations. However, users have reported difficulties integrating with some platforms, such as Amazon Connect, impacting seamless data flow. Despite this, Evaluagent emphasizes adapting and improving its integration capabilities based on user feedback.
Alternatives to evaluagent include Talkdesk, Ender Turing, JustCall, Salesforce Service Cloud, Freshdesk and NUACOM. These competitors offer similar features such as AI-powered analytics, automated quality assurance, and performance dashboards. They cater to businesses seeking improved customer service and streamlined workflows.
What the main competitors of evaluagent?
Alternatives to evaluagent include Talkdesk, Ender Turing, JustCall, Salesforce Service Cloud, Freshdesk and NUACOM. These competitors offer similar features such as AI-powered analytics, automated quality assurance, and performance dashboards. They cater to businesses seeking improved customer service and streamlined workflows.
Yes, Evaluagent is a legitimate software solution. It's known for its easy-to-use interface and real-time feedback features, which are beneficial for improving customer service quality and agent performance. Evaluagent receives positive ratings on platforms like G2 and Capterra.
Is evaluagent legit?
Yes, Evaluagent is a legitimate software solution. It's known for its easy-to-use interface and real-time feedback features, which are beneficial for improving customer service quality and agent performance. Evaluagent receives positive ratings on platforms like G2 and Capterra.
Evaluagent pricing is not publicly available. Contact the vendor directly to determine whether the product is worth the investment based on your specific business requirements.
How much does evaluagent cost?
Evaluagent pricing is not publicly available. Contact the vendor directly to determine whether the product is worth the investment based on your specific business requirements.
Evaluagent's customer service receives positive feedback, with users highlighting their helpfulness and responsiveness. While support is primarily email-based, the team is readily available to address queries and resolve issues, contributing to a positive customer experience.
Is evaluagent customer service good?
Evaluagent's customer service receives positive feedback, with users highlighting their helpfulness and responsiveness. While support is primarily email-based, the team is readily available to address queries and resolve issues, contributing to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.