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Language I/O Conversational Translation Tools description
Language I/O's tools help your customer service team talk to customers around the world in their own language. This AI-powered software translates chat, voice, and email communications in real-time. It integrates with popular platforms like Salesforce and Zendesk, and focuses on accurate translations tailored to your industry and brand, even if customers use slang or jargon. Language I/O prioritizes data security and doesn’t store your customer's personal information.
What companies are using Language I/O Conversational Translation Tools?
Who is Language I/O Conversational Translation Tools best for
Language I/O is a great solution for companies that need multilingual customer support. We find that it's especially useful for medium to large B2B SaaS businesses with a global customer base. Users love how easily it integrates with Salesforce, offering real-time chat and email translation. It is also praised for its ease of use, quick implementation, and responsive customer support. With Language I/O, businesses can efficiently support customers in multiple languages, without needing to hire multilingual agents..
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Perfect for companies 1001+ employees looking to expand and improve their multilingual customer support capabilities.
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We see that it is a particularly good fit for Ecommerce and Software/IT/Telecommunications businesses.
Language I/O Conversational Translation Tools features
Supported High-quality translations: Combines machine translation and self-improving glossary for accurate brand-specific translations, even for slang, jargon, or misspellings. |
Supported Industry-leading security and privacy: Ensures customer data is not stored or used to train models, partnering only with translation engines and vendors who meet rigorous security standards. |
Supported More operational flexibility: Offers more operational flexibility as you scale, allowing you to support new customer bases and expand to new markets without hiring more agents with language skills. |
Supported Handle any volume with ease: Tackles high support volumes, off-season lulls, tickets in rare languages, and translation engine outages, leading to faster response times and more first contact resolutions. |
Supported Reduce costs, not quality: Enables any of your existing agents to quickly resolve support tickets in any language, reducing costs by 60%. |
Supported Get pleasantly surprised: Offers transparent, all-inclusive pricing, making it easy to add more languages or change your strategy as you go. |
Supported Integrate your way in less than a day: Integrates into your CRM, browser, and anywhere else you need, all within 24 hours. No complicated setup or training needed. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Language I/O Conversational Translation Tools reviews
We've summarised 68 Language I/O Conversational Translation Tools reviews (Language I/O Conversational Translation Tools G2 reviews) and summarised the main points below.
- Seamless integration with Salesforce, enabling real-time chat and email translation.
- Easy to use and implement, with minimal training required for agents.
- Excellent customer support, responsive and helpful.
- Cost-effective solution for multilingual customer service.
- Supports a wide range of languages and customizable with glossaries.
- Credit system for billing can be challenging to understand.
- Occasional inaccuracies in translations, especially with technical terms or less common phrases.
- Some issues encountered with Salesforce email-to-case translation.
- UI of the agent tool could be more modern and less intrusive.
- Limited chatbot integration and a learning curve for article translation within Salesforce
Language I/O Conversational Translation Tools pricing
The commentary is based on 16 reviews from Language I/O Conversational Translation Tools G2 reviews.
We find that Language I/O's pricing, based on a credit system, is generally seen as cost-effective and flexible. However, some users find the credit system itself a bit challenging to understand initially and recommend careful initial estimation of credit usage. Others note that high volume usage unlocks the best value.
Users sentiment
Language I/O Conversational Translation Tools alternatives
Language I/O Conversational Translation Tools FAQ
Language I/O Conversational Translation Tools offers AI-powered translation for chat, voice, and email, integrating with platforms like Salesforce and Zendesk. We find this tool particularly helpful for businesses needing real-time, accurate translations for global customer interactions while maintaining data security.
What is Language I/O Conversational Translation Tools and what does Language I/O Conversational Translation Tools do?
Language I/O Conversational Translation Tools offers AI-powered translation for chat, voice, and email, integrating with platforms like Salesforce and Zendesk. We find this tool particularly helpful for businesses needing real-time, accurate translations for global customer interactions while maintaining data security.
Language I/O integrates with popular CRM platforms like Salesforce and Zendesk, and can be implemented into browsers and other necessary tools within 24 hours. No complex setup or training is needed.
How does Language I/O Conversational Translation Tools integrate with other tools?
Language I/O integrates with popular CRM platforms like Salesforce and Zendesk, and can be implemented into browsers and other necessary tools within 24 hours. No complex setup or training is needed.
Language I/O's main competitors include ChatLingual, Intento, DeepL, Smartling, Unbabel, and Gladia. These alternatives offer similar AI-powered translation services for various business needs, from customer service to content localization.
What the main competitors of Language I/O Conversational Translation Tools?
Language I/O's main competitors include ChatLingual, Intento, DeepL, Smartling, Unbabel, and Gladia. These alternatives offer similar AI-powered translation services for various business needs, from customer service to content localization.
We find Language I/O to be a legitimate tool. While some users report translation inaccuracies and billing complexities, many praise its ease of use, Salesforce integration, and helpful customer support. However, declining website traffic and negative performance reviews raise some concerns.
Is Language I/O Conversational Translation Tools legit?
We find Language I/O to be a legitimate tool. While some users report translation inaccuracies and billing complexities, many praise its ease of use, Salesforce integration, and helpful customer support. However, declining website traffic and negative performance reviews raise some concerns.
I'm sorry, but pricing information for Language I/O Conversational Translation Tools is not available at this time.
How much does Language I/O Conversational Translation Tools cost?
I'm sorry, but pricing information for Language I/O Conversational Translation Tools is not available at this time.
We find that Language I/O's customer service is generally praised in reviews. Users highlight the responsiveness and helpfulness of the support team, with quick responses and a solution-oriented approach. A few users even mentioned specific support representatives by name, indicating positive personal experiences.
Is Language I/O Conversational Translation Tools customer service good?
We find that Language I/O's customer service is generally praised in reviews. Users highlight the responsiveness and helpfulness of the support team, with quick responses and a solution-oriented approach. A few users even mentioned specific support representatives by name, indicating positive personal experiences.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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