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Unbabel description
Unbabel helps businesses communicate with customers worldwide in multiple languages. Their software combines artificial intelligence with human editors to deliver fast and accurate translations for customer service interactions. You can use Unbabel directly within popular tools like chat and email, making it easy to manage multilingual customer support from one platform. Unbabel is used by large companies like Facebook and Microsoft, but its flexible design makes it suitable for mid-sized businesses, too.
Who is Unbabel best for
Unbabel offers AI-powered translation services, combining machine translation with human refinement for enhanced accuracy. Users praise its integrations with popular platforms like Zendesk, enabling seamless multilingual customer support. While generally lauded for its speed and quality, some users have noted occasional inconsistencies in translation accuracy and challenges with pricing flexibility.
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Best fit for medium and large businesses seeking global customer support solutions.
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Ideal for businesses with international customer bases needing multilingual support.
Unbabel features
Supported Unbabel allows customization of translation workflows based on cost, speed, and quality. |
Supported Unbabel uses AI to estimate translation quality, providing scores and identifying areas for improvement. |
Supported Unbabel supports workflow automation and creation of custom workflows for managing translations. |
Supported Unbabel offers real-time translation through AI-powered workflows and integrations. |
Supported Unbabel uses AI and human editors for fast and accurate translations. |
Supported Unbabel offers AI-powered translation with quality estimations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Unbabel reviews
We've summarised 200 Unbabel reviews (Unbabel TrustPilot reviews and Unbabel G2 reviews) and summarised the main points below.
- Fast and efficient translations within Zendesk and other platforms.
- Seamless integration with Zendesk and other CRM systems.
- User-friendly interface and easy implementation process.
- Excellent and responsive customer support team.
- High-quality translations, often praised as human-like.
- Inconsistent translation accuracy, sometimes missing typos.
- Difficulty canceling translations, requiring manual emails.
- Limited image translation capabilities, excluding JPEGs.
- Occasional bugs and system delays in translation delivery.
- Inflexibility in pricing plans and minimum volume commitments.
Unbabel pricing
The commentary is based on 19 reviews from Unbabel G2 reviews and Unbabel TrustPilot reviews.
Unbabel offers usage-based pricing for its translation services. Different tiers are available based on annual commitment levels, with higher commitments unlocking lower per-word rates. They offer machine, hybrid (machine + human), and premium (machine + human review) translation options. Unbabel integrates with various CRM, CMS, and marketing automation platforms.
Users sentiment
See the Unbabel pricing page.
Unbabel alternatives
Language I/O Conversational Translation ToolsReal-time translation for chat, voice, and email support.Read more
Unbabel FAQ
Unbabel is a multilingual communication platform that uses AI and human refinement to provide fast, accurate translations. It seamlessly integrates with popular business tools like chat and email to streamline customer service workflows. Unbabel is suitable for businesses of all sizes seeking to improve global customer interactions.
What is Unbabel and what does Unbabel do?
Unbabel is a multilingual communication platform that uses AI and human refinement to provide fast, accurate translations. It seamlessly integrates with popular business tools like chat and email to streamline customer service workflows. Unbabel is suitable for businesses of all sizes seeking to improve global customer interactions.
Unbabel integrates directly with popular business tools, including Zendesk, Salesforce, and Intercom, for seamless multilingual customer support. It offers API and CLI options for custom integrations, allowing businesses to manage translations within their existing workflows.
How does Unbabel integrate with other tools?
Unbabel integrates directly with popular business tools, including Zendesk, Salesforce, and Intercom, for seamless multilingual customer support. It offers API and CLI options for custom integrations, allowing businesses to manage translations within their existing workflows.
Top alternatives to Unbabel include Crowdin, Intento, and Phrase Localization Platform. These competitors offer similar features like AI-powered translations, workflow automation, and integrations with popular business tools. Consider exploring these options for translation management and multilingual support.
What the main competitors of Unbabel?
Top alternatives to Unbabel include Crowdin, Intento, and Phrase Localization Platform. These competitors offer similar features like AI-powered translations, workflow automation, and integrations with popular business tools. Consider exploring these options for translation management and multilingual support.
Yes, Unbabel is a legitimate business. They offer AI-powered translation services, integrating with platforms like Zendesk. Users praise Unbabel for its speed and integrations, but some experience inconsistencies in translation accuracy. If you need translation software, Unbabel is a safe and viable option.
Is Unbabel legit?
Yes, Unbabel is a legitimate business. They offer AI-powered translation services, integrating with platforms like Zendesk. Users praise Unbabel for its speed and integrations, but some experience inconsistencies in translation accuracy. If you need translation software, Unbabel is a safe and viable option.
Unbabel's pricing is pay-as-you-go and depends on the volume. It starts at $0.00020 per word for the Pay-as-you-go plan and decreases to $0.00015/word for the Enterprise plan. No free trial or free plan is available.
How much does Unbabel cost?
Unbabel's pricing is pay-as-you-go and depends on the volume. It starts at $0.00020 per word for the Pay-as-you-go plan and decreases to $0.00015/word for the Enterprise plan. No free trial or free plan is available.
Unbabel's customer service receives positive feedback overall. Users praise the responsive and helpful support team, particularly during implementation and onboarding. However, some have experienced delays in resolving technical issues. Despite occasional bugs, the customer success team is generally considered helpful and attentive.
Is Unbabel customer service good?
Unbabel's customer service receives positive feedback overall. Users praise the responsive and helpful support team, particularly during implementation and onboarding. However, some have experienced delays in resolving technical issues. Despite occasional bugs, the customer success team is generally considered helpful and attentive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.