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MaestroQA description
MaestroQA helps businesses ensure their customer support teams are delivering top-notch service. It lets you analyze customer interactions across different channels like email, chat, and phone calls. You can track agent performance, identify areas for improvement, and use data to improve customer satisfaction, reduce handling time, and increase efficiency. MaestroQA integrates with popular helpdesk software and offers features like automated quality assurance, reporting, and coaching tools.
What companies are using MaestroQA?
Who is MaestroQA best for
MaestroQA is an ideal solution for small and medium-sized businesses with customer support teams aiming to enhance service quality and agent performance. Users praise its easy-to-use interface, insightful reporting, and helpful coaching tools. However, some find the admin settings unintuitive and desire more integrations. If your focus is on boosting customer satisfaction and agent performance, MaestroQA is worth considering.
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Best for small to medium-sized businesses.
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Suitable for businesses with customer support teams.
MaestroQA features
Supported MaestroQA automates quality assurance processes, including agent performance evaluation and script adherence. |
Supported MaestroQA offers performance dashboards and customizable scorecards for agent performance. |
Supported MaestroQA offers tools to give feedback to agents, including coaching workflows and performance dashboards. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
MaestroQA reviews
We've summarised 317 MaestroQA reviews (MaestroQA G2 reviews) and summarised the main points below.
- Easy-to-use interface and helpful feedback.
- Clear and transparent reporting with a colorful interface.
- Provides detailed performance insights and feedback from quality analysts.
- Excellent integration with Zendesk.
- Robust rubric creation and grading features.
- Helpful coaching tools and performance dashboards.
- Excellent customer support.
- Useful annotations feature for providing specific feedback.
- Facilitates improvement in agent performance and customer interactions.
- Difficult to extract data.
- Admin settings are not intuitive.
- Lacks CSV/PDF export option.
- Limited integrations beyond Zendesk and a desired Gong integration.
- Difficult to customize reports.
- Confusing Ticket and Ticket View.
- No screen recording function.
- No spell checker.
- Interface could be more interactive.
- Limited date range for viewing data - only 3 months.
- Interwoven features make it difficult to delete components like scorecards.
- Occasional bugs, freezing, and performance lags.
- Implementation process is lengthy and labor-intensive.
MaestroQA pricing
The commentary is based on 5 reviews from MaestroQA G2 reviews.
MaestroQA's pricing is custom and requires users to fill out a form to get a quote. They tailor solutions to fit unique needs and budgets.
Users sentiment
See the MaestroQA pricing page.
MaestroQA alternatives
HubSpot Service HubCustomer service platform connecting teams, automating tasks, and improving satisfaction.Read more
Alvaria QualityElevate customer service with AI-powered quality monitoring and analytics.Read more
MaestroQA FAQ
MaestroQA is a quality assurance platform for customer support teams. It analyzes customer interactions across various channels, tracks agent performance, identifies areas for improvement, and offers coaching tools. This helps improve customer satisfaction, reduce handling time, and boost efficiency.
What is MaestroQA and what does MaestroQA do?
MaestroQA is a quality assurance platform for customer support teams. It analyzes customer interactions across various channels, tracks agent performance, identifies areas for improvement, and offers coaching tools. This helps improve customer satisfaction, reduce handling time, and boost efficiency.
MaestroQA integrates with popular helpdesk software, notably Zendesk, to streamline workflows and enhance customer support processes. It also offers integrations for other communication channels like email, chat, and phone calls. However, users desire more integrations, specifically with Gong.
How does MaestroQA integrate with other tools?
MaestroQA integrates with popular helpdesk software, notably Zendesk, to streamline workflows and enhance customer support processes. It also offers integrations for other communication channels like email, chat, and phone calls. However, users desire more integrations, specifically with Gong.
Key competitors of MaestroQA include evaluagent, Talkdesk, and Zendesk Support Suite. These alternatives offer similar features such as quality assurance automation, performance reporting, and coaching tools for customer support teams.
What the main competitors of MaestroQA?
Key competitors of MaestroQA include evaluagent, Talkdesk, and Zendesk Support Suite. These alternatives offer similar features such as quality assurance automation, performance reporting, and coaching tools for customer support teams.
Yes, MaestroQA is a legitimate software solution for improving customer service quality. It's known for its easy-to-use interface, insightful reporting, and helpful coaching tools. However, some users find data extraction and admin settings challenging.
Is MaestroQA legit?
Yes, MaestroQA is a legitimate software solution for improving customer service quality. It's known for its easy-to-use interface, insightful reporting, and helpful coaching tools. However, some users find data extraction and admin settings challenging.
MaestroQA's pricing ranges from $39 to $79 per agent per month, with non-agent seats free. Volume and multi-year discounts are available. Contact MaestroQA for a customized quote to see if the product pricing is worth it for your needs.
How much does MaestroQA cost?
MaestroQA's pricing ranges from $39 to $79 per agent per month, with non-agent seats free. Volume and multi-year discounts are available. Contact MaestroQA for a customized quote to see if the product pricing is worth it for your needs.
MaestroQA's customer service receives overwhelmingly positive feedback. Users praise the helpful and responsive support team, highlighting their quick responses and effective solutions. The readily available assistance, especially during implementation, contributes to a positive customer experience.
Is MaestroQA customer service good?
MaestroQA's customer service receives overwhelmingly positive feedback. Users praise the helpful and responsive support team, highlighting their quick responses and effective solutions. The readily available assistance, especially during implementation, contributes to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.