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Mint Service Desk description
Mint Service Desk is an IT service management (ITSM) solution designed for small to large businesses. It offers tools for managing IT tickets, assets, customer requests, and service level agreements (SLAs). Features include a self-service portal, automated workflows, email integration, and custom reporting. Mint Service Desk aims to provide a user-friendly platform with flexible deployment options, including cloud-based and on-premises solutions. The software is designed to streamline IT support processes and improve efficiency.
Who is Mint Service Desk best for
Mint Service Desk is a user-friendly ITSM solution praised for its flexible customization and robust performance. A simple interface makes it easy to navigate, while features like email integration and a self-service portal streamline IT support. Some users find the admin panel could be improved for clarity.
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Best for small to medium-sized businesses.
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Ideal for Finance, Banking, Insurance, Software, and IT companies.
Mint Service Desk features
Supported Mint Service Desk provides a knowledge base accessible from any device. |
Supported Mint Service Desk supports creating tickets from emails and sending email notifications. |
Supported Mint Service Desk offers a self-service portal for submitting and managing tickets. |
Supported Mint Service Desk offers robust ticketing functionality, including prioritization, tracking, and SLA management. |
Supported Mint Service Desk supports asset lifecycle management from procurement to retirement. |
Supported Mint Service Desk offers customizable reporting tools for identifying trends and making data-driven decisions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Ease of Implementation
Mint Service Desk reviews
We've summarised 30 Mint Service Desk reviews (Mint Service Desk Software Advice reviews, Mint Service Desk Capterra reviews and Mint Service Desk G2 reviews) and summarised the main points below.
- User-friendly interface praised for ease of use and navigation.
- Flexible and customizable to adapt to various business needs.
- Robust system with good performance and stability.
- Excellent customer support, responsive and helpful.
- Effective ticket management and tracking capabilities.
- Admin panel could be described better, especially for new users.
- Some configuration options are not clear and require further explanation.
- Text editor in the agent-client chat needs improvement.
- A steeper learning curve for advanced features.
Mint Service Desk pricing
See the Mint Service Desk pricing page.
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Mint Service Desk has a free trial.
Basic support, Multi-channel communication, Ticket Management, Email Integration, Internal private notes, Priorities, User role management, 1GB storage.
All Lite features, plus Asset management, SLA, and Custom fields, 1GB storage.
Mint Service Desk alternatives
Alemba Service ManagerStreamlines IT, automates tasks, boosts efficiency, and satisfies users.Read more
Mint Service Desk FAQ
Mint Service Desk is an ITSM solution for small to large businesses. It offers IT ticket management, asset tracking, and a self-service portal. Known for its user-friendly interface and flexible deployment, Mint Service Desk streamlines IT support and boosts efficiency.
What is Mint Service Desk and what does Mint Service Desk do?
Mint Service Desk is an ITSM solution for small to large businesses. It offers IT ticket management, asset tracking, and a self-service portal. Known for its user-friendly interface and flexible deployment, Mint Service Desk streamlines IT support and boosts efficiency.
Mint Service Desk integrates with email for ticket creation and notifications. It also offers a self-service portal and robust reporting tools. Further integration details are limited, but the software emphasizes flexible customization, suggesting potential for other integrations.
How does Mint Service Desk integrate with other tools?
Mint Service Desk integrates with email for ticket creation and notifications. It also offers a self-service portal and robust reporting tools. Further integration details are limited, but the software emphasizes flexible customization, suggesting potential for other integrations.
Freshservice, Deepser, Jira Service Management, DevRev, ClickUp, and Ivanti Neurons for ITSM are top Mint Service Desk alternatives. These competitors offer similar ITSM features like ticketing, asset management, and self-service portals, catering to various business needs.
What the main competitors of Mint Service Desk?
Freshservice, Deepser, Jira Service Management, DevRev, ClickUp, and Ivanti Neurons for ITSM are top Mint Service Desk alternatives. These competitors offer similar ITSM features like ticketing, asset management, and self-service portals, catering to various business needs.
Yes, Mint Service Desk is a legitimate ITSM solution. User reviews praise its user-friendly interface and robust features for ticket and asset management. It's considered a good fit for businesses seeking affordable and customizable software.
Is Mint Service Desk legit?
Yes, Mint Service Desk is a legitimate ITSM solution. User reviews praise its user-friendly interface and robust features for ticket and asset management. It's considered a good fit for businesses seeking affordable and customizable software.
Unfortunately, pricing information for Mint Service Desk is not available. Contact the vendor for product pricing details to determine if the product is worth the investment.
How much does Mint Service Desk cost?
Unfortunately, pricing information for Mint Service Desk is not available. Contact the vendor for product pricing details to determine if the product is worth the investment.
Customers praise Mint Service Desk's helpful and responsive support team. They find the system easy to use and implement, highlighting its user-friendly interface and efficient ticket management capabilities. While some notification configurations could be clearer, the overall customer service experience is positive.
Is Mint Service Desk customer service good?
Customers praise Mint Service Desk's helpful and responsive support team. They find the system easy to use and implement, highlighting its user-friendly interface and efficient ticket management capabilities. While some notification configurations could be clearer, the overall customer service experience is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.