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ServicePRO

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Company health

Employee growth
20% increase in the last year
Web traffic
12% increase in the last quarter

Ratings

G2
3.3/5
(11)

ServicePRO description

ServicePRO is a service desk software that helps businesses automate and streamline their IT service requests. It offers features such as automation, a service catalog, custom forms, and reporting tools. Available as both a cloud-based and on-premise solution, it's suitable for mid-size and larger companies across various industries. ServicePRO aims to improve efficiency, optimize service delivery, and increase user satisfaction.

Who is ServicePRO best for

ServicePRO is a service desk software suitable for mid-size to large companies. It offers automation, a service catalog, custom forms, and reporting tools to streamline IT service requests. Available as both cloud-based and on-premise solutions, ServicePRO integrates with tools like Jira and Salesforce.

  • Best for medium to large businesses.

  • Suitable for businesses across various industries.

ServicePRO features

Supported

ServicePRO integrates with various IT tools, including Jira and Salesforce, and offers API access for custom integrations.

Supported

ServicePRO supports generating reports on assets and licenses.

Supported

ServicePRO allows users to submit tickets via a self-service portal.

Supported

ServicePRO supports custom fields and offers workflow management with automation and project templates.

ServicePRO pricing

The commentary is based on 2 reviews from ServicePRO G2 reviews.

Pricing listed for Cloud. Please contact sales for on-premise pricing. One time Set-up Fee will be added based on the number of licenses. Includes Unlimited Technical Support, 3 hours of Free Web based Consulting, Software Upgrades.

See the ServicePRO pricing page.

  • ServicePRO has a free trial.

PROFESSIONAL
$20 per agent license/month

Single Service Center. System Level User Permissions. 25 Custom Forms. 25 Business Rules. 25 Project Templates. 25 Templates. 10 System Email Accounts.

ENTERPRISE
$25 per agent license/month

Multiple Service Centers. Granular User Permissions. Unlimited Custom Forms. Unlimited Business Rules. Unlimited Project Templates. Unlimited Templates. Unlimited System Email Accounts. SCCI 0129 Compliant. Advanced AD integration.

ServicePRO alternatives

  • Logo of Mint Service Desk
    Mint Service Desk
    Streamlined IT ticket management for better, faster support.
    Read more
  • Logo of Issuetrak
    Issuetrak
    Customizable issue tracking software streamlines workflows and boosts team productivity
    Read more
  • Logo of 4me
    4me
    Connect, automate, and improve enterprise service management.
    Read more
  • Logo of ITSM 365
    ITSM 365
    Streamlined IT service desk, automating workflows, improving support.
    Read more
  • Logo of SysAid
    SysAid
    Effortless IT service management, automating help desk and internal requests.
    Read more
  • Logo of InvGate Service Management
    InvGate Service Management
    Streamlines IT and enterprise service delivery with a user-friendly help desk.
    Read more

ServicePRO FAQ

  • What is ServicePRO and what does ServicePRO do?

    ServicePRO is a service desk software automating and streamlining IT service requests. It offers automation, a service catalog, custom forms, and reporting tools. Suitable for mid-size and larger companies, it's available as both cloud-based and on-premise solutions. ServicePRO boosts efficiency and optimizes service delivery.

  • How does ServicePRO integrate with other tools?

    ServicePRO integrates with various IT tools, including Jira and Salesforce, and offers API access for custom integrations. This allows for streamlined workflows and data synchronization with existing systems.

  • What the main competitors of ServicePRO?

    ServiceNow, Service Pro Software, SysAid, SolarWinds Service Desk, Freshservice, and Zendesk Support Suite are the main competitors of ServicePRO. These alternatives offer similar IT service management and customer support functionalities, catering to various business sizes and needs.

  • Is ServicePRO legit?

    Yes, ServicePRO is a legitimate service desk software. It integrates with various IT tools and offers features like automation, a service catalog, and reporting. G2 gives it a 3.3/5 rating, and it appears safe for mid-size to large businesses.

  • How much does ServicePRO cost?

    ServicePRO offers two paid plans: Professional at $20 and Enterprise at $25. A one-time setup fee applies based on the number of licenses. Contact ServicePRO for a custom quote to see if the product pricing is worth it for your needs.

  • Is ServicePRO customer service good?

    Based on the reviews, ServicePRO's customer service receives negative feedback. Users find the software confusing and difficult to use, especially for submitting and managing tickets. A lack of user training exacerbates these issues.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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