Last updated on
Company health
Ratings
Odoo Help Desk description
Odoo Help Desk is a ticketing system designed to streamline customer support. It offers tools like ticket tracking, automation, and self-service options, aiming to improve efficiency and customer satisfaction. With features like email integration, live chat, and a knowledge base, Odoo Help Desk provides a centralized platform for managing customer inquiries and resolving issues. It also includes reporting and analytics to monitor team performance and identify areas for improvement.
Who is Odoo Help Desk best for
Odoo Help Desk offers a streamlined ticketing system, automation, and self-service options for businesses of all sizes. It centralizes customer inquiries and resolutions, boosting efficiency and satisfaction. With email integration, live chat, and a knowledge base, it's ideal for companies seeking an integrated support solution within the Odoo suite.
-
Best for small to large businesses (1-1000+ employees).
-
An excellent fit for businesses of all sizes, especially those already using Odoo.
Odoo Help Desk features
Supported Odoo Help Desk is a ticketing system designed to streamline customer support. |
Supported Create tickets through email, live chat, and online forms. |
Supported Assign tickets automatically based on team workload. |
Supported Assign custom email and SMS templates to stages to update customers when their ticket moves to a new stage. |
Supported Create teams to handle tickets based on workflow, customer, department, and more. |
Supported Customize workflows for each team with unique or shared stages. |
Supported Offer additional support to customers through eLearning courses, community forums and knowledge articles. |
Odoo Help Desk pricing
The commentary is based on 2 reviews from Odoo Help Desk G2 reviews.
Odoo Help Desk is praised for its affordability, especially for small businesses, with a free version available. However, accessing key features like a customer portal requires a paid subscription. While the pricing is generally considered good, some users feel the cost is justified given certain limitations in functionality and customization.
See the Odoo Help Desk pricing page.
-
Odoo Help Desk has a free plan.
-
Odoo Help Desk has a free trial.
For one app only, unlimited users. Odoo Online.
Odoo Help Desk alternatives
Zoho CRM PlusUnified customer experience platform connecting sales, marketing, and support.Read more
Help Desk Management SystemStreamlines support, resolves issues faster, boosts customer happiness.Read more
Odoo Help Desk FAQ
Odoo Help Desk is a ticketing system that streamlines customer support through ticket tracking, automation, and self-service options. It offers multi-channel support, automated ticket assignment and customer updates, custom team configurations, customizable workflows, and a help center. It aims to enhance efficiency and customer satisfaction.
What is Odoo Help Desk and what does Odoo Help Desk do?
Odoo Help Desk is a ticketing system that streamlines customer support through ticket tracking, automation, and self-service options. It offers multi-channel support, automated ticket assignment and customer updates, custom team configurations, customizable workflows, and a help center. It aims to enhance efficiency and customer satisfaction.
Odoo Help Desk seamlessly integrates with other Odoo apps, creating a unified platform. It also offers email integration, live chat, and a knowledge base for centralized customer support. This streamlines workflows and enhances the customer experience.
How does Odoo Help Desk integrate with other tools?
Odoo Help Desk seamlessly integrates with other Odoo apps, creating a unified platform. It also offers email integration, live chat, and a knowledge base for centralized customer support. This streamlines workflows and enhances the customer experience.
Top alternatives to Odoo Help Desk include Freshdesk, Salesforce Service Cloud, and Zendesk. These competitors offer similar features like ticketing systems, automation, and self-service portals, catering to businesses seeking robust customer support solutions. Some alternatives specialize in specific niches like AI-powered task management or comprehensive customer service suites.
What the main competitors of Odoo Help Desk?
Top alternatives to Odoo Help Desk include Freshdesk, Salesforce Service Cloud, and Zendesk. These competitors offer similar features like ticketing systems, automation, and self-service portals, catering to businesses seeking robust customer support solutions. Some alternatives specialize in specific niches like AI-powered task management or comprehensive customer service suites.
Yes, Odoo Help Desk is a legitimate help desk software offered by Odoo, a well-known business software provider. It's a safe and reliable option for businesses seeking streamlined customer support through ticketing, automation, and self-service features.
Is Odoo Help Desk legit?
Yes, Odoo Help Desk is a legitimate help desk software offered by Odoo, a well-known business software provider. It's a safe and reliable option for businesses seeking streamlined customer support through ticketing, automation, and self-service features.
Odoo Help Desk is available through the Odoo One App plan, which is free for one app and unlimited users. For additional apps, the pricing is not publicly available. Contact Odoo for a customized quote to get specific pricing information.
How much does Odoo Help Desk cost?
Odoo Help Desk is available through the Odoo One App plan, which is free for one app and unlimited users. For additional apps, the pricing is not publicly available. Contact Odoo for a customized quote to get specific pricing information.
Odoo Help Desk's customer service receives mixed reviews. While the software offers a free version and helps streamline inquiries, users point out a lack of customization, a subpar satisfaction survey, and difficulty reaching customer support.
Is Odoo Help Desk customer service good?
Odoo Help Desk's customer service receives mixed reviews. While the software offers a free version and helps streamline inquiries, users point out a lack of customization, a subpar satisfaction survey, and difficulty reaching customer support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.