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Zammad description
Zammad is a helpdesk and customer support software designed to organize communication and improve customer service. It allows businesses to connect various communication channels, manage customer inquiries, and track support interactions. Zammad features user-friendly tools for assigning roles and analyzing data through reports, aiming to enhance efficiency and customer satisfaction.
Who is Zammad best for
Zammad is a helpdesk and customer support solution designed to enhance communication and improve customer satisfaction. It streamlines support interactions, manages inquiries from multiple channels, and provides robust reporting and analytics. Zammad is suitable for businesses of all sizes, particularly those with distributed teams.
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Best for small to large businesses seeking streamlined customer service and communication management.
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Ideal for software, IT, legal, and manufacturing companies needing robust reporting and analytics.
Zammad features
Supported Zammad offers robust ticketing features, including ticket creation, organization, tracking, and efficient processing. |
Supported Zammad offers customizable reporting tools to identify trends and pinpoint issues for data-driven decisions. |
Supported Zammad offers a web-based interface for managing customer support interactions. |
Zammad pricing
The commentary is based on 3 reviews from Zammad G2 reviews.
Zammad offers both hosted and self-hosted plans. The hosted plans are priced per agent per month, while the self-hosted plans are billed annually. A 30-day free trial is available for the Professional plan. All prices exclude VAT.
See the Zammad pricing page.
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Zammad has a free trial.
Max. 5 agents, email support (8x5, CET), channels: email, web form, SMS, 10 MB attachments + 10 GB disk space.
Max. 35 agents, email support (8x5, CET), channels: email, web form, SMS, chat, telegram, 35 MB attachments + 25 GB disk space, service level agreements (SLAs), individual roles, individual ticket objects, knowledge base (monolingual).
Unlimited agents, phone support (8x5, CET), email support (8x5, CET), channels: email, web form, SMS, chat, telegram, Twitter/X, Facebook, WhatsApp, 50 MB attachments + 50 GB disk space, core workflows, service level agreements (SLAs), integration with GitHub/GitLab, individual roles, individual ticket objects, expert-mode for conditions (AND/OR), knowledge base (multilingual), Zammad standard reporting, deeper reporting possibilities (with Elasticsearch access via Grafana).
Service: Mon-Fri (9.00 - 17.00 CET), email support, 6 hours max. response time, 15 service requests, bug escalations, security advisories.
Initial assessment, service: Mon-Fri (8.00 - 18.00 CET), email and phone support, 4 hours max. response time, 45 service requests, bug escalations, security advisories.
Initial assessment, service: Mon-Fri (8.00 - 20.00 CET), email and phone support, 2 hours max. response time, 95 service requests, bug escalations, patch level, minor release, and security patch updates, security advisories.
Zammad alternatives
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IssuetrakCustomizable issue tracking software streamlines workflows and boosts team productivityRead more
Zammad FAQ
Zammad is a web-based helpdesk and customer support solution that streamlines communication and enhances customer service. It offers ticketing, reporting, and multi-channel communication management, enabling businesses to track inquiries and improve customer satisfaction through efficient support interactions.
What is Zammad and what does Zammad do?
Zammad is a web-based helpdesk and customer support solution that streamlines communication and enhances customer service. It offers ticketing, reporting, and multi-channel communication management, enabling businesses to track inquiries and improve customer satisfaction through efficient support interactions.
Zammad integrates with various tools through its REST API, enabling connections with CRM systems, communication platforms, and other business applications. It also supports integrations with popular platforms like Slack, Microsoft Teams, and numerous others.
How does Zammad integrate with other tools?
Zammad integrates with various tools through its REST API, enabling connections with CRM systems, communication platforms, and other business applications. It also supports integrations with popular platforms like Slack, Microsoft Teams, and numerous others.
Zammad's main competitors include GrooveHQ, HubSpot Service Hub, Jira Service Management, and Salesforce Service Cloud. These alternatives offer similar helpdesk and customer support functionalities, catering to businesses seeking streamlined communication and improved customer service experiences.
What the main competitors of Zammad?
Zammad's main competitors include GrooveHQ, HubSpot Service Hub, Jira Service Management, and Salesforce Service Cloud. These alternatives offer similar helpdesk and customer support functionalities, catering to businesses seeking streamlined communication and improved customer service experiences.
Zammad is a legitimate helpdesk software option. It offers various pricing plans suitable for businesses of all sizes, focusing on streamlining customer service and communication management. Zammad facilitates efficient support interactions and improved customer satisfaction.
Is Zammad legit?
Zammad is a legitimate helpdesk software option. It offers various pricing plans suitable for businesses of all sizes, focusing on streamlining customer service and communication management. Zammad facilitates efficient support interactions and improved customer satisfaction.
Zammad's cloud-based plans range from €7 to €26 per agent/month. The self-hosted option requires a custom quote. Business, Enterprise, and Corporation support plans are also available, priced at €2699, €5699, and €9999 respectively. A free trial is available to test the software.
How much does Zammad cost?
Zammad's cloud-based plans range from €7 to €26 per agent/month. The self-hosted option requires a custom quote. Business, Enterprise, and Corporation support plans are also available, priced at €2699, €5699, and €9999 respectively. A free trial is available to test the software.
Users appreciate Zammad's robust features, open-source nature, and integration capabilities. They find it highly useful as a ticketing solution and appreciate the available customer support. No significant disadvantages were highlighted in the reviews.
Is Zammad customer service good?
Users appreciate Zammad's robust features, open-source nature, and integration capabilities. They find it highly useful as a ticketing solution and appreciate the available customer support. No significant disadvantages were highlighted in the reviews.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.