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Oneserve description
Oneserve is field service management software designed for businesses that perform repairs and maintenance, particularly in social housing. It helps manage and optimize a mobile workforce by connecting them with office teams, customers, and subcontractors. It offers features like job scheduling, real-time communication, parts management, and performance tracking. Oneserve aims to improve efficiency, reduce organizational risk, and enhance customer satisfaction. It is suitable for UK organizations of all sizes, with a focus on those with 10 or more field operatives.
Who is Oneserve best for
Oneserve is best for UK-based social housing businesses, including contractors and landlords, aiming to manage repairs and maintenance with a mobile workforce. We find that it's an excellent fit for small to medium-sized businesses but can also suit larger enterprises. The platform focuses on connecting field and office teams.
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Great for orgs of all sizes, especially those with 10+ field operatives needing streamlined operations and real-time data.
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Well-suited for organizations in Real Estate, Construction, and Government needing to manage mobile workforces and improve service delivery.
Oneserve features
Supported Office to Field Integration and Visibility: Office to Field Integration and Visibility Oneserve connects your back-office and field teams with real-time job updates, improving response times and resource allocation overcoming bottlenecks. |
Supported Workflow Design: Workflow Design Design flexible workflows tailored to your organisation, to streamline and automate every task, person, and process for seamless service delivery. |
Supported Job Management: Job Management Manage jobs from start to finish with a single, reliable source of truth, integrating data from other systems to reduce errors and enhance coordination. |
Supported Customer Communication: Customer Communication Real-time updates, live alerts, and tracking keep customers informed, reducing missed appointments and boosting field team productivity. |
Supported Customisable Job Management Insight: Customisable Job Management Insight Gain a comprehensive overview of job statuses, progress, and performance with real-time data and powerful reporting tools, allowing for quick analysis and informed decisions. |
Supported Dynamic Scheduling and Dispatch: Dynamic Scheduling and Dispatch Optimised scheduling and dispatching capabilities, including drag-and-drop functionality, ensure the right person is assigned to the right job at the right time, minimising travel time and maximising efficiency. |
Supported Real-time Field Service Updates: Real-time Field Service Updates Real-time communication and collaboration between back-office and field workers, allowing for instant updates, task completion confirmations, and efficient information sharing. |
Supported Comprehensive Reporting and Analytics: Comprehensive Reporting and Analytics Oneserve provides detailed reports and analytics on key performance indicators (KPIs) such as response times, job completion rates, and customer satisfaction, enabling data-driven decisions and continuous improvement. |
Oneserve pricing
The commentary is based on 2 reviews from Oneserve Capterra reviews.
We find Oneserve's pricing to be unclear based on the reviews. While one user considered it a good investment, another felt it was overpriced for its functionality and required additional staff to manage, increasing overall costs. Clearer pricing information would be beneficial.
See the Oneserve pricing page.
Oneserve alternatives
OrcatecStreamlines field operations, boosts efficiency, and simplifies technician management.Read more
Oneserve FAQ
Oneserve is a field service management software specializing in repairs and maintenance for social housing in the UK. We find it connects office and field teams, streamlining job scheduling, communication, and parts management to boost efficiency and customer satisfaction. It's ideal for organizations with 10+ field operatives.
What is Oneserve and what does Oneserve do?
Oneserve is a field service management software specializing in repairs and maintenance for social housing in the UK. We find it connects office and field teams, streamlining job scheduling, communication, and parts management to boost efficiency and customer satisfaction. It's ideal for organizations with 10+ field operatives.
We find that Oneserve integrates data from other systems to reduce errors and enhance coordination. It focuses on connecting back-office and field teams with real-time job updates. It doesn't list specific integrations, suggesting it might rely on custom integrations or APIs.
How does Oneserve integrate with other tools?
We find that Oneserve integrates data from other systems to reduce errors and enhance coordination. It focuses on connecting back-office and field teams with real-time job updates. It doesn't list specific integrations, suggesting it might rely on custom integrations or APIs.
We find that Oneserve's main competitors include ServicePower, JobLogic, and Orcatec. These alternatives offer similar field service management functionalities, catering to businesses with mobile workforces. Wello Solutions and Fieldcode also compete in the same market, offering streamlined field operations management.
What the main competitors of Oneserve?
We find that Oneserve's main competitors include ServicePower, JobLogic, and Orcatec. These alternatives offer similar field service management functionalities, catering to businesses with mobile workforces. Wello Solutions and Fieldcode also compete in the same market, offering streamlined field operations management.
Yes, Oneserve is a legitimate field service management software. It's well-regarded, especially in the UK social housing sector, with generally positive customer reviews. We find it's a good option for managing a mobile workforce and improving efficiency.
Is Oneserve legit?
Yes, Oneserve is a legitimate field service management software. It's well-regarded, especially in the UK social housing sector, with generally positive customer reviews. We find it's a good option for managing a mobile workforce and improving efficiency.
Oneserve's pricing isn't publicly available. It's based on a per-user subscription, billed monthly or annually, with longer contracts offering better value. While implementation may cost more upfront, the subscription rates are competitive and include support and upgrades.
How much does Oneserve cost?
Oneserve's pricing isn't publicly available. It's based on a per-user subscription, billed monthly or annually, with longer contracts offering better value. While implementation may cost more upfront, the subscription rates are competitive and include support and upgrades.
We find that Oneserve's customer service receives mixed reviews. Some users praise the proactive account management and first-class support, while others have found them unhelpful and difficult to reach for assistance.
Is Oneserve customer service good?
We find that Oneserve's customer service receives mixed reviews. Some users praise the proactive account management and first-class support, while others have found them unhelpful and difficult to reach for assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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