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Opsgenie description
Opsgenie is an incident management platform designed for companies who need to keep their online services running smoothly. It connects to your monitoring tools, analyzes alerts, and notifies the right people on your team to fix problems quickly. Opsgenie helps you plan responses to incidents, work together to resolve issues, and track how well your team handles problems.
Who is Opsgenie best for
Opsgenie is an incident management platform that excels at keeping online services running smoothly. Connecting to your monitoring tools, it analyzes alerts and notifies the right team members to resolve issues fast. Users praise Opsgenie's Jira-like layout and seamless Atlassian integrations, while some find the platform's complexity and mobile alerts challenging. Perfect for medium to large software and IT companies, Opsgenie ensures 24/7 service uptime.
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Best for medium to large businesses.
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Ideal for IT and software companies needing 24/7 uptime.
Opsgenie features
Supported Opsgenie supports sending alerts via phone calls. Users can configure voice contacts and notification rules to receive phone call alerts. |
Supported Opsgenie allows for escalating unacknowledged alerts to other team members through its escalation policies feature. |
Supported Opsgenie fully supports defining and managing on-call schedules and rotations, allowing for various rotation types, overrides, and integrations with notification systems. |
Supported Opsgenie offers push notifications for iOS and Android devices. |
Supported Opsgenie keeps a log of incidents and their resolutions, often used for postmortem analysis. |
Supported Opsgenie receives alerts via email and notifies users via email, but doesn't send alerts primarily via email. |
Supported Opsgenie can send SMS alerts directly and via integrations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Ease of Implementation
Opsgenie reviews
We've summarised 187 Opsgenie reviews (Opsgenie GetApp reviews, Opsgenie Capterra reviews and Opsgenie G2 reviews) and summarised the main points below.
- Opsgenie is a good solution for emergency paging
- There are many options to tailor a schedule, send an e-mail, and input a schedule.
- The layout will look like Jira.
- Seamlessly integrates with Atlassian products
- Good intergration with other messaging apps like slack, ms teams
- The platform can be very confusing especially adding a schedule that changes every week.
- There is no way to manually change the colors so you could have more than one user with the same color
- Phone calls, but we can always disable that
- The phone calls are only available in english language.
- Fixing rotations at times gets so complex
- Mobile alerts can be annoying sometimes
Opsgenie pricing
The commentary is based on 14 reviews from Opsgenie Capterra reviews and Opsgenie G2 reviews.
Opsgenie's pricing is generally considered affordable, especially compared to competitors like PagerDuty. Some users find it cost-effective for small teams and beneficial for larger organizations due to economies of scale. However, others mention the licensing costs could be higher than desired.
Users sentiment
Opsgenie alternatives
opsgenie vs PagerDutyReal-time incident management platform for reliable digital operations.Read more
Opsgenie FAQ
Opsgenie is an incident management platform that helps keep online services running smoothly. It connects to monitoring tools, analyzes alerts, notifies the right teams, and helps plan responses, collaborate on resolutions, and track incident handling. It's ideal for medium to large IT-focused companies requiring 24/7 uptime.
What is Opsgenie and what does Opsgenie do?
Opsgenie is an incident management platform that helps keep online services running smoothly. It connects to monitoring tools, analyzes alerts, notifies the right teams, and helps plan responses, collaborate on resolutions, and track incident handling. It's ideal for medium to large IT-focused companies requiring 24/7 uptime.
Opsgenie integrates with various tools through its features like phone calls, SMS, email, push notifications, and on-call scheduling. It seamlessly connects with monitoring and messaging apps, such as Slack and Microsoft Teams, facilitating efficient incident management and communication.
How does Opsgenie integrate with other tools?
Opsgenie integrates with various tools through its features like phone calls, SMS, email, push notifications, and on-call scheduling. It seamlessly connects with monitoring and messaging apps, such as Slack and Microsoft Teams, facilitating efficient incident management and communication.
Top alternatives to Opsgenie include PagerDuty, incident.io, and Spike.sh. PagerDuty is known for its comprehensive incident management capabilities. Incident.io focuses on streamlining incident response and communication. Spike.sh emphasizes real-time alerts and integrations.
What the main competitors of Opsgenie?
Top alternatives to Opsgenie include PagerDuty, incident.io, and Spike.sh. PagerDuty is known for its comprehensive incident management capabilities. Incident.io focuses on streamlining incident response and communication. Spike.sh emphasizes real-time alerts and integrations.
Yes, Opsgenie is a legitimate incident management platform. It's safe and reliable, offering seamless integration with other Atlassian products. Users appreciate its flexible scheduling and integrations with messaging apps but find the platform's complexity and mobile alerts occasionally challenging.
Is Opsgenie legit?
Yes, Opsgenie is a legitimate incident management platform. It's safe and reliable, offering seamless integration with other Atlassian products. Users appreciate its flexible scheduling and integrations with messaging apps but find the platform's complexity and mobile alerts occasionally challenging.
I could not find pricing information for Opsgenie. Contact their sales team to determine if Opsgenie's incident management product pricing is worth it for your business.
How much does Opsgenie cost?
I could not find pricing information for Opsgenie. Contact their sales team to determine if Opsgenie's incident management product pricing is worth it for your business.
Opsgenie's customer service receives positive feedback, particularly for their helpfulness with initial setup and ongoing support. Users appreciate the support team's responsiveness and willingness to guide them through complex configurations.
Is Opsgenie customer service good?
Opsgenie's customer service receives positive feedback, particularly for their helpfulness with initial setup and ongoing support. Users appreciate the support team's responsiveness and willingness to guide them through complex configurations.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.