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Zenduty description
Zenduty is a platform that helps businesses manage IT problems. It connects to your existing tools to send alerts about service outages or performance issues. Zenduty helps you notify the right people, track the problem-solving process, and learn from past incidents to improve your response times. It's designed for infrastructure and support teams who need a central hub to keep their systems running smoothly.
Who is Zenduty best for
Zenduty is an incident management platform designed for DevOps and IT teams. It streamlines alerting, on-call management, and post-incident reviews. Users praise its ease of use, integrations, and helpful customer support. However, some dislike the limited alert customization and occasional spam calls. Zenduty offers a free trial and competitive pricing.
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Best for small to mid-sized businesses.
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Ideal for IT and DevOps teams.
Zenduty features
Supported Zenduty integrates with monitoring tools to send alerts to the right people. |
Supported Zenduty allows building flexible on-call schedules, managing escalations, and handling overrides and handoffs. |
Supported Zenduty centralizes incident communication, enables team collaboration, and allows execution of runbooks, all within Slack. |
Supported Zenduty supports thorough post-incident reviews, helps identify root causes, and enables implementation of corrective actions. |
Supported Zenduty provides automated updates and reports to keep stakeholders informed about incidents. |
Supported Zenduty allows customizing alert routing rules, filtering out noise, and prioritizing critical alerts. |
Supported Zenduty integrates with existing monitoring, alerting, communication, and collaboration tools. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Zenduty reviews
We've summarised 68 Zenduty reviews (Zenduty G2 reviews) and summarised the main points below.
- User-friendly and easy-to-use interface.
- Simple and efficient setup and implementation.
- Seamless integration with various tools, especially Slack.
- Prompt and helpful customer support.
- Competitive pricing and valuable features.
- Spam calls and messages are a common complaint.
- Alert calls sometimes go to spam because they are not from native numbers.
- Limited customization for alerts; users desire more control.
- UI lacks dark mode and customizable font/layout options.
- API access is restricted to higher-tier plans.
Zenduty pricing
The commentary is based on 17 reviews from Zenduty G2 reviews.
Zenduty's pricing is often praised as competitive and affordable, offering good value, especially compared to alternatives. While the free plan is limited, several paid tiers cater to different needs, though some users find higher tiers expensive or user limits restrictive. Overall, the pricing is considered a key strength.
Users sentiment
See the Zenduty pricing page.
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Zenduty has a free plan.
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Zenduty has a free trial.
On-call and alerting for young startups and hobbyists. Includes phone call & SMS alerts, email, Slack and Teams alerts, push notifications, on-call scheduling, Android/iOS application, and 120+ out-of-the-box integrations.
Incident response for smaller teams. Includes all Free Plan features plus two-way integrations with Jira, Slack, Zoom, Freshdesk, Statuspage and others, Incident Responders, Incident Tagging, alert forwarding, and 48 hours support turnaround time.
Incident management for fast-growing teams. Includes Starter plan features plus unlimited SMS/Phone call alerts, advanced alert routing rules, role based access control, incident command system, automated playbooks, service maintenance windows, incident comms, single sign on, advanced alert suppression, custom incident messages, shift overrides, and 24 hours support turnaround time.
Advanced incident management for the enterprise. Includes Growth plan features plus priority live support, dedicated account manager, 24 hours support turnaround time, incident postmortems, incident SLAs, custom incident priorities, stakeholder communications, developer support, unlimited users, stakeholder communication templates, and postmortem templates.
Zenduty alternatives
zenduty vs PagerDutyReal-time incident management platform for reliable digital operations.Read more
Zenduty FAQ
Zenduty is an incident management platform that streamlines IT issue resolution. It integrates with existing tools, enabling real-time alerts, automated responses, and on-call scheduling. Zenduty helps minimize downtime and improve communication during outages, benefiting DevOps and IT teams.
What is Zenduty and what does Zenduty do?
Zenduty is an incident management platform that streamlines IT issue resolution. It integrates with existing tools, enabling real-time alerts, automated responses, and on-call scheduling. Zenduty helps minimize downtime and improve communication during outages, benefiting DevOps and IT teams.
Zenduty integrates seamlessly with various tools, including Slack, PagerDuty, and Datadog, to enhance incident management. It connects with monitoring, communication, and other ITSM tools to streamline workflows and improve response times. This allows for centralized alert aggregation, automated escalations, and simplified collaboration during incidents.
How does Zenduty integrate with other tools?
Zenduty integrates seamlessly with various tools, including Slack, PagerDuty, and Datadog, to enhance incident management. It connects with monitoring, communication, and other ITSM tools to streamline workflows and improve response times. This allows for centralized alert aggregation, automated escalations, and simplified collaboration during incidents.
Top alternatives to Zenduty include PagerDuty, AlertOps, and SolarWinds Service Desk. These competitors offer similar incident management, alerting, and on-call scheduling functionalities. For broader IT management, consider JumpCloud or ManageEngine Endpoint Central.
What the main competitors of Zenduty?
Top alternatives to Zenduty include PagerDuty, AlertOps, and SolarWinds Service Desk. These competitors offer similar incident management, alerting, and on-call scheduling functionalities. For broader IT management, consider JumpCloud or ManageEngine Endpoint Central.
Yes, Zenduty is a legitimate incident management platform. User reviews praise its ease of use, integrations, and helpful customer support. While some users mention limitations with alert customization and API access, Zenduty offers reliable performance and is considered safe for managing IT incidents.
Is Zenduty legit?
Yes, Zenduty is a legitimate incident management platform. User reviews praise its ease of use, integrations, and helpful customer support. While some users mention limitations with alert customization and API access, Zenduty offers reliable performance and is considered safe for managing IT incidents.
Zenduty's pricing includes a free plan, and paid plans starting at $5/user/month for Starter, $14/user/month for Growth, and $21/user/month for Enterprise. Add-ons like call/SMS notifications are priced separately. A 14-day free trial is available.
How much does Zenduty cost?
Zenduty's pricing includes a free plan, and paid plans starting at $5/user/month for Starter, $14/user/month for Growth, and $21/user/month for Enterprise. Add-ons like call/SMS notifications are priced separately. A 14-day free trial is available.
Zenduty's customer service is generally considered excellent and highly responsive. Users frequently praise the prompt and helpful support they receive. However, some have reported occasional difficulties with the quality of support or insufficient documentation.
Is Zenduty customer service good?
Zenduty's customer service is generally considered excellent and highly responsive. Users frequently praise the prompt and helpful support they receive. However, some have reported occasional difficulties with the quality of support or insufficient documentation.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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