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Oracle EBS CRM description
Oracle EBS CRM is a comprehensive software suite designed to help businesses manage customer relationships. It provides tools for sales, marketing, customer service, and ecommerce, all within a single integrated platform. This allows for a complete view of each customer, enabling more personalized and effective interactions. Oracle EBS CRM is particularly well-suited for larger companies operating in global markets due to its robust features and scalability. Its focus on data analysis and automation aims to improve decision-making, streamline operations, and ultimately drive business growth.
Who is Oracle EBS CRM best for
Oracle EBS CRM is a comprehensive suite ideal for large to medium businesses needing robust customer relationship management. Users praise its comprehensive sales tools and data analysis but note the complex interface and cost. It's best for finance, banking, and insurance, among other sectors.
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Best for medium to large businesses seeking a robust CRM.
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Ideal for finance, banking, insurance, and other sectors needing comprehensive customer management.
Oracle EBS CRM features
Supported Oracle EBS CRM gathers and links all customer data, providing a complete customer profile for personalized interactions. |
Supported Oracle EBS CRM uses customer data to improve decision-making and streamline operations across sales, marketing, and customer service. |
Supported Oracle EBS CRM offers a comprehensive sales solution to manage customer engagement, close deals, and build customer loyalty. |
Supported Oracle EBS CRM enables personalized interactions, conveying a sense of value and understanding to each customer. |
Supported Oracle EBS CRM analyzes customer data to identify opportunities for offering and selling new, add-on products. |
Supported Oracle EBS CRM has evolved to become an integral part of marketing, e-commerce, and customer service functions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Oracle EBS CRM reviews
We've summarised 228 Oracle EBS CRM reviews (Oracle EBS CRM G2 reviews) and summarised the main points below.
- Comprehensive sales management suite for lead and opportunity tracking.
- Robust data analysis and reporting capabilities.
- Seamless integration with other Oracle applications.
- Highly scalable for large organizations.
- Excellent customer data integration capabilities.
- Complex and confusing interface, requiring extensive training.
- Occasional system lags and bugs, especially during peak usage.
- Expensive, especially for smaller businesses and additional features.
- Limited mobile app functionality.
- Difficult customization, often requiring external resources.
Oracle EBS CRM pricing
The commentary is based on 8 reviews from Oracle EBS CRM G2 reviews.
Oracle EBS CRM pricing is considered expensive by some users, especially smaller companies, with potential extra costs for add-on modules. However, some users find it affordable, especially compared to competitors, and appreciate the comprehensive suite of applications it offers for its price. Others note the high cost of maintenance and internal staffing.
Users sentiment
Oracle EBS CRM alternatives
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Oracle EBS CRM FAQ
Oracle EBS CRM is a comprehensive suite designed for managing customer relationships. It offers tools for sales, marketing, customer service, and e-commerce, providing a complete view of each customer. Ideal for larger enterprises, it focuses on data analysis and automation to boost business growth.
What is Oracle EBS CRM and what does Oracle EBS CRM do?
Oracle EBS CRM is a comprehensive suite designed for managing customer relationships. It offers tools for sales, marketing, customer service, and e-commerce, providing a complete view of each customer. Ideal for larger enterprises, it focuses on data analysis and automation to boost business growth.
Oracle EBS CRM integrates seamlessly with other Oracle applications, providing a unified platform. It also offers integrations with third-party tools through APIs and other integration methods, though this can be complex. Some users report challenges with the complexity of the system.
How does Oracle EBS CRM integrate with other tools?
Oracle EBS CRM integrates seamlessly with other Oracle applications, providing a unified platform. It also offers integrations with third-party tools through APIs and other integration methods, though this can be complex. Some users report challenges with the complexity of the system.
Top alternatives to Oracle EBS CRM include Salesforce Sales Cloud, HubSpot Sales Hub, and Salesloft. These competitors offer similar functionalities, often with more user-friendly interfaces and flexible pricing models. Other options include Freshdesk for customer service and EchoApp for a centralized customer interaction hub.
What the main competitors of Oracle EBS CRM?
Top alternatives to Oracle EBS CRM include Salesforce Sales Cloud, HubSpot Sales Hub, and Salesloft. These competitors offer similar functionalities, often with more user-friendly interfaces and flexible pricing models. Other options include Freshdesk for customer service and EchoApp for a centralized customer interaction hub.
Yes, Oracle EBS CRM is a legitimate, comprehensive CRM suite ideal for larger businesses seeking robust sales, marketing, and customer service tools. However, some users find the interface complex and the system expensive.
Is Oracle EBS CRM legit?
Yes, Oracle EBS CRM is a legitimate, comprehensive CRM suite ideal for larger businesses seeking robust sales, marketing, and customer service tools. However, some users find the interface complex and the system expensive.
I cannot find pricing details for Oracle EBS CRM. Contact Oracle sales for a personalized quote based on your business needs to determine if the product is worth the investment.
How much does Oracle EBS CRM cost?
I cannot find pricing details for Oracle EBS CRM. Contact Oracle sales for a personalized quote based on your business needs to determine if the product is worth the investment.
Customer reviews on Oracle EBS CRM's customer service are mixed. While some praise the helpful and responsive customer support, others mention difficulty and delays in getting assistance. A more complete support guide is also desired by some users.
Is Oracle EBS CRM customer service good?
Customer reviews on Oracle EBS CRM's customer service are mixed. While some praise the helpful and responsive customer support, others mention difficulty and delays in getting assistance. A more complete support guide is also desired by some users.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.